Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback.

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User Testing Product Research Feedback Software Research Software 246

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Retail & Shopping.

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Feedback Software Product Research User Testing Feedback Loop 147

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

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Feedback Software User Testing Customer Feedback Product Research 119

Product Talk

JANUARY 8, 2020

This is the 2020 version. Investing in More Teams in 2020: How We Might Learn Together. My primary professional goal in 2020 is to increase the number of people who have access to the Continuous Discovery Habits curriculum. a product manager, a designer, and a software engineer with shared responsibility for a product).

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Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

AUGUST 27, 2024

TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development. You can take advantage of these trends with Userpilot’s features on in-app surveys, personalization, and resource centers. Today’s consumers expect to be heard.

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User Testing Analytic Tools Feedback Software Research Software 104

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

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User Testing Customer Feedback Feedback Software Product Research 130

Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. I love what you can do online and how technology shapes our world.

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Feedback Software User Testing Customer Feedback Research Software 98

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

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Feedback Software User Testing Strategy Product Research 147

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. Digital products allow companies to easily collect customer feedback in-app. Dive in to find out!

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Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

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Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback.

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Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback collection (Typeform, Feedier). These are must-have for any PM.

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Data Visualization Feedback Software Research Software Analytic Tools 65

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

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Analytic Tools Feedback Software Software Review Weak Development Team 106

Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback.

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Feedback Software User Testing Data Visualization Reporting Tools 52

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? Do you want to get this article in your inbox?

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Agile Reporting Tools Feedback Software Systems Review 115

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

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User Testing Feedback Software Framework Onboarding KPIs 133

Amplitude

APRIL 13, 2021

And, in more recent years, there has been an effort to bring those techniques online with post-purchase intercept questionnaires, feedback forms, and follow-up emails. When it comes to understanding and improving customer experience, there is no question that feedback is important. That’s a major problem.

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Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

SEPTEMBER 14, 2022

Look back and learn- collect feedback and improve. Source: 2020 State of Product Marketing report. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. Imagine you have created a tool that helps with building CVs. Market Research.

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Product Research Feedback Software Research Software Product Marketing 98

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. Tools and methodologies are maturing as the discipline matures: New and emerging technologies have the power to reshape the way companies build innovative products.

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Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. Tools and methodologies are maturing as the discipline matures: New and emerging technologies have the power to reshape the way companies build innovative products.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. What Makes TikTok Tick?

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Product Research Feedback Loop User Testing Feedback Software 78

Gainsight

MARCH 2, 2022

San Francisco-based Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. When our CEO, Steve Tzikakis, joined in 2020, he made huge investments in our customer success efforts. Digital-Touch CS Is an Inside Job. “To

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Indicative

JUNE 1, 2020

year-over-year growth in 2020. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making. Indicative’s customer journey tools help you visualize a variety of conversion paths. How can we improve the efficiency of our conversion funnels?

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Data Visualization User Testing Marketing Customer Feedback 129

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. Mastering Product Experience in SaaS ( Watch the webinar recording ). In-App Engagements and Product Communications. In-App Engagement Kit (ebook). Product Experience 101.

Analytic Tools 52

Analytic Tools Customer Experience Feedback Software Data Visualization 52

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

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User Testing Customer Experience Data Visualization Analytic Tools 91

Surya Suravarapu

FEBRUARY 13, 2020

Direction and speed are two essential parameters for anything we do; very much applicable if you are in the business of software development. Source: ProductPlan’s Product Management 2020 Report). A product is about customer's desirability/usability, business viability, and technology's feasibility. I know the feeling.

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Reporting Tools Feedback Software Product Research User Testing 52

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

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Agile Feedback Software Data Visualization Research Software 84

Centercode

MARCH 25, 2021

Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. Let’s Talk Tools. So where do tools come in? Why the Rise in Tool Usage? It’s two-fold.

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Product Research User Testing Data Visualization Reporting Tools 59

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.

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Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Usersnap

JULY 1, 2019

And how to analyze the feedback? Feedback as the root of experience optimization. You need to ask your customers for feedback to find out the reason. Start the process with a quick, easy and intuitive rating feedback. With micro-interactions, you can collect website experience feedback on specific pages and features.

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Data Visualization User Testing Customer Experience Product Research 75

The Product Coalition

DECEMBER 8, 2020

Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as The Product Owner is capable of thinking in systems to deal with complexity and uncertainty. Source: Scrum Guide 2020.) Source: Scrum Guide 2020.) The Product Owner is also the most vulnerable Scrum role.

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Product Research User Testing Customer Experience Technical Review 88

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

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Product Research Feedback Software User Testing Customer Feedback 52

Modus Create

APRIL 10, 2019

Design thinking, systems thinking, critique, customer interviews and observation, and frequent feedback loops throughout the product development process will likely lead to more useful, sustainable products that customers will love. See you all in New Orleans in 2020!

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Customer Experience Reporting Tools Customer Feedback Product Research 69

Business of Software Conference

AUGUST 1, 2019

This September there are 7 returning speakers at Business of Software. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

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Feedback Software Research Software User Testing Product Research 8

The Basics of Product Management

JULY 21, 2020

The Jio Glass was announced on 16 July, 2020. How can an oil company pivot to technology? In fact, even the video promotes this smart glass as an essential tool for effective team management. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019.

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Technical Review Software Review Feedback Software Product Research 52