Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mixpanel

SEPTEMBER 21, 2023

Why wouldn’t the same go for building apps? After amassing eight million dollars and tens of thousands of engaged followers online behind his moniker, Xu has taken his learnings and applied them to AfterHour , the new social media app he’s purpose-built for “degen” traders like himself. They say write what you know.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

ProductPlan

JULY 27, 2023

The great thing about using software in a business setting is that there’s almost nothing you can’t accomplish with enough time and effort. That’s also the downside to using software in a business setting. There are so many business processes you could apply digital technologies to it’s often difficult to know where to begin.

Research Software 63

Research Software Framework Customer Experience Product Research 63

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do? Table of Contents: What does a SaaS product marketing team do? Conclusion.

Research Software 96

Research Software Feedback Software Product Marketing Marketing 96

The Product Coalition

MAY 5, 2022

As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. First at Etsy and now at Slack, I’ve helped to grow software solutions from highly adored, niche products to household names serving millions of people every day.

User Testing 134

User Testing Feedback Software Research Software Product Research 134

ProductPlan

JULY 27, 2023

The great thing about using software in a business setting is that there’s almost nothing you can’t accomplish with enough time and effort. That’s also the downside to using software in a business setting. There are so many business processes you could apply digital technologies to it’s often difficult to know where to begin.

Research Software 40

Research Software Framework Customer Experience Product Research 40

Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. In 2020, Prowly was approached by Semrush and was soon acquired by them. Build in-app surveys and collect feedback on your features using Userpilot.

User Testing 91

User Testing Feedback Software Research Software Product Marketing 91

Modus Create

FEBRUARY 16, 2022

As a result, digital budgets are often confused with routine operational IT spendings such as servers or existing software development teams. 31% of companies in the finance industry plan to spend over $1 million on digital initiatives in 2022. In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

The Product Coalition

MAY 3, 2020

Fast forward to 2020?—?a With very fewer peer interactions, these humble entrepreneurs are able to master the must-haves of their businesses like social media management, website development, and finance with powerful tools and resources. This article is a review of a newbie platform, Ubercircle. What’s Ubercircle 2.0?

Research Software 88

Research Software Reporting Tools Startups Customer Experience 88

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. So for this report, we evaluated over 1,000 apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Gainsight

APRIL 21, 2022

One of the leaders in research, advisory, and consulting is Forrester. stem from hundreds of thousands of surveys with respondents who are consumers, heads of business, and technological leaders. In 2020, Forrester presented some eye-opening results in a report titled “US Tech Budget Outlooks In A COVID-19 Recession.”

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. In this piece, we’ve gathered some of the most talented and productive UX professionals in 2020. Top UX Agencies in 2020 1.

UX 96

UX Research Software Feedback Software User Testing 96

The Product Coalition

OCTOBER 5, 2020

It often includes researching customers, researching the market, developing mockups, prototyping and sometimes developing rough working products. Product Discovery will help you understand how valuable your solution will be, and how many customers it will impact. IT, finance or even the CEO has specified what they want?—?“users

Product Research 180

Product Research Research Software Weak Development Team Customer Experience 180

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. BoS Europe 2020 BoS USA 2020. Video, Slides, and Transcript below. Upcoming Events. Unsubscribe anytime.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Userpilot

MARCH 8, 2022

She's an expert in Product Management, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing, Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management. Susan’s largest contributions to the Product Management field.

Technical Advisors 109

Technical Advisors Product Research Analytic Tools User Testing 109

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Pragmatic Marketing

OCTOBER 3, 2019

The Church knew it needed to come up with a solution for this problem that its market was experiencing. But the solution wasn’t developed overnight. Like any other successful product, the solution came from listening to people’s problems and needs. ”, “Who do you turn to for help?”

Product Research 70

Product Research Research Software Product Management Product Manager 70

Pragmatic Marketing

OCTOBER 3, 2019

The Church knew it needed to come up with a solution for this problem that its market was experiencing. But the solution wasn’t developed overnight. Like any other successful product, the solution came from listening to people’s problems and needs. ”, “Who do you turn to for help?”

Product Research 70

Product Research Research Software Product Management Product Manager 70

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Teams are praised whenever they release a new feature (or product) to their customers.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

JANUARY 23, 2020

Do you design your business software like game designers design games? Rahul Vohra founded Superhuman as the antidote to boring email platforms. Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. BoS Europe 2020 BoS USA 2020.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Nulab

JULY 9, 2019

By 2020, millennials are expected to account for half of the U.S. Well-stocked refrigerators may be a staple in Silicon Valley offices, but it can be a very cost-effective solution for bringing people together and may even help promote healthier eating habits. . Get the solutions you need at Nulab.com. .

Reporting Tools 57

Reporting Tools Research Software Feedback Software Data Visualization 57

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. BoS USA 2019 BoS Europe 2020. an analytics tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

The Product Coalition

APRIL 5, 2020

They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure. However, these threats are more focused on the back end software in websites. For this interview, I use techniques I developed for conducting UX research focus groups.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

ProductPlan

FEBRUARY 14, 2023

Remote work and hybrid product teams existed before 2020, but the pandemic supercharged the transformation of many more into more distributed organizations. Keep your calendar updated—along with your status icons on your asynchronous messaging platform of choice—so your team can quickly see if you’re available for an impromptu interaction.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

BrainMates

MARCH 23, 2020

With clients that include many of the best technology-powered businesses in the world, Marty Cagan is one of the most well-known and respected leaders in the Product Management industry. Beginner mistakes with discovery include: The team using the wrong tools for the job. Real’ Product teams are more than ‘feature factories’.

Product Research 64

Product Research Product Management Product Manager Research Software 64

The Product Coalition

DECEMBER 8, 2020

The systems, people and processes at play that make these enormous feats of achievement possible have a way of wrapping their tentacles around new product ventures then slowing them down, impairing them and, sometimes, killing them off. He had a favourite tool he’d used before at a previous company. Usually not.

Development Team Review 149

Development Team Review Technical Review Systems Review Software Review 149

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . 3 Levels for development and improvement of Agile Capabilities – Organization, System, and Team. .

Agile 79

Agile Feedback Software Data Visualization Research Software 79

Business of Software Conference

MAY 7, 2020

BoS USA Online 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I’m not going to talk about these two first books in the last couple of Business of Softwares I talked about the tools, business models, value propositions. Sketchnote.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

Business of Software Conference

DECEMBER 3, 2019

Bob has honed these key skills from his life working in everything from automotive, weapons systems, food, private equity, homebuilding, construction software, and more. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Research Software 40

Research Software User Testing Data Visualization Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy (Founder, Product Culture) – Prioritization: Saying No To Good Ideas from Business of Software Conference. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. Unsubscribe anytime.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

APRIL 30, 2020

is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. O ff the clock – how are folks socializing and what tools are helping them? M arket – how are businesses coping with the move online?

Research Software 211

Research Software User Testing Government Finance 211

Intercom, Inc.

MARCH 4, 2021

She created this collective in 2020 out of a growing need to provide access and resources to Black and Afro-Latina women business owners who started experiencing difficulties in the wake of COVID-19. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151