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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

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The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. For enterprises that have more than 3,000 employees, they’re 50% more likely to want to make that transition.

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Top 5 User Experience (UX) Design Agencies in 2020–2021

The Product Coalition

Since the establishment, this team has shipped more than 700 successful projects for businesses of all sizes, including startups, SMEs, medium-sized businesses, and large enterprises. Fireart Studio creates a world-class user experience and user interface design that has been featured on all the most popular B2B ranking platforms.

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6 Tips for Crushing SaaS Net Dollar Retention Rates in 2021

Gainsight

David Kellogg, the prolific and profound SaaS CEO who writes Kellblog, recently shared a set of 2021 predictions, which included this gem : Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. How to Grow Your NDR. We’ll cover each of the top 6 below.

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Get Fired Up for Pulse Everywhere 2021

Gainsight

With more enterprises and consumers alike subscribing to cloud-based businesses, the competition and costs to keep users happy have continued to skyrocket. There is a growing war for consumer attention that both B2C and B2B businesses face. More companies took their business functions to the cloud to limit pandemic disruption.

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Find the Best eCommerce Web Design Company to Work With In 2021

UX Studio: Product Management

Clutch is a reputable field guide for B2B agencies, so we collected each eCommerce web design company with higher ratings in their database. Top eCommerce Web Design Companies To Work With In 2021: UX studio. Mobikasa partners mainly with small to mid-sized companies, with a few enterprises in their client portfolio. Emizentech.

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6 B2B SaaS Metrics That Matter and How To Measure and Improve Them?

Userpilot

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.