Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

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User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. ” In 2021, 93% of all consumers who were prompted by a Love Dialog responded “Yes” or “No” rather than closing out of the prompt. In 2021, 64% of consumers prompted responded that “Yes,” they loved the brand.

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User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

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Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. Summary of Personal Services Apps in 2021. Home apps: Mobile customer engagement benchmarks. Home consumers are eager to give feedback when asked. Consumer sentiment.

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Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

MARCH 13, 2024

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers LOUISVILLE, COLORADO, March 13, 2024 – Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award.

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Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. Read on for data-supported research and benchmarks Healthcare apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Healthcare Feedback Software Research Software User Testing 147

Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. We have accelerated through many years of progress as if we’re living in a time-lapse – and now more than ever before, forging strong, personal relationships with your customers online is the key to survival and growth.

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Customer Communications User Testing Research Software Technical Review 196

Alchemer Mobile

APRIL 7, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. Read on for data-supported research and benchmarks Finance apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

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Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. For several years I worked in head Marketing and Digital positions. Why is customer research important?

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User Testing Research Software Feedback Software Product Research 105

Product Management University

MARCH 3, 2021

The performance of product management and the ripple effect (positive and negative) on engineering, marketing, sales and customer success is front and center this month. We offer a few insights. Product Positioning vs. Market Positioning: The Key Difference. Enjoy The B2B Product Manager March issue. Coming Soon!

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B2B Product Management Product Manager Magazine 130

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Customer retention definition. Read: 2021 App Retention Benchmarks. The importance of customer retention.

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Customer Feedback User Testing Customer Experience Feedback Software 147

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The best onboarding software for new users is Userpilot. Activation : the moment when the customer experiences that value first-hand. " Onboarding milestones.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

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Feedback Software Customer Experience Customer Feedback User Testing 111

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. In 2021, mobile apps were downloaded more than 230 billion times globally. Similar to downloads, tracking new signups can yield interesting insights.

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Feedback Software Research Software User Testing Customer Experience 244

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

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Research Software User Testing Product Research Analytic Tools 98

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

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User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

OCTOBER 18, 2021

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021. billion in 2021 and $145.4

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Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

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User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Read on for data-supported benchmarks Business apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Data Visualization Reporting Tools Feedback Software Research Software 246

The Product Coalition

DECEMBER 29, 2021

and I’m happy to share my 2021 read-list with my conclusions. Continuous Discovery (By Teresa Torres ) “Rather than defining your success by the code that you ship (your output), you define success as the value that code creates for your customers and your business (the outcomes).” “An It’s my favorite time of the year?—?and

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Books Systems Review Software Review Weak Development Team 123

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. 2021 Engagement Benchmarks for Retail and eCommerce Apps. Working in Mobile Retail and eCommerce in 2021. Ratings and Reviews.

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Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Feedback Software Research Software User Testing Systems Review 243

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

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Userpilot

OCTOBER 11, 2021

SaaS best practices relate to specific strategies and tactics that you implement with clear goals in mind to influence growth across each stage of the user journey. Compared to traditional marketing, a successful saas marketing strategy focuses not only on the acquisition part but also on converting free trial account into paying customer.

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Feedback Software User Testing Product Research Customer Experience 119

Gainsight

MARCH 10, 2022

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. Adam returned to the fundamentals of customer success, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale. Is that true?

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Customer Feedback Reporting Tools Customer Experience User Testing 59

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. The more features users interact with, the more value they get from the app. A product is only as good as its features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

ProductPlan

AUGUST 10, 2021

Along with the honor of getting certified as a Great Place to Work (May 2021—May 2022) , we earned the recognition of Fortune’s 2021 Best (Small or Medium) Workplaces. So how did we win Fortune’s 2021 Best (Small or Medium) Workplaces over the ten thousand contending companies? We released several key product enhancements.

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Naming Customer Feedback Customer Experience Finance 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS scores are a standardized metric for measuring user satisfaction. What is NPS feedback software? Conclusion.

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Feedback Software Analytic Tools Data Visualization User Testing 52

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

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Positioning Feedback Software Product Management Product Manager 52

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR).

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Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? This can give you valuable insights into product growth and user engagement. This can give you valuable insights into product growth and user engagement. Product stickiness tells you how frequently your users return to your app.

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Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Modus Create

NOVEMBER 17, 2020

In 2021, we will likely see a continuation of many of the trends that began this past year, along with some new (and positive and exciting) opportunities that will continue to reshape the business landscape. Today, they’re increasingly important to driving customer experiences, brand awareness, and business growth.

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Research Software Data Visualization Customer Experience User Testing 98

Userpilot

JANUARY 21, 2021

Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. Appcues goes into 2021 with much-improved functionality that lets you build genuinely interactive walkthroughs at last. They’ll be out of date!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally.

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Feedback Software Research Software User Testing Customer Experience 130

Generation Focus

MAY 14, 2021

Recruiting participants who are articulate and dependable, in the right target audience, is a foundational necessity for a successful user experience research study. Research suggests that this experience of mattering can boost positive emotions, deepen one’s sense of meaning, and enhance their whole-person well-being.

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Positioning Customer Experience User Testing Customer Feedback 62

Gainsight

JANUARY 18, 2021

This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . How to Discover and Define Your Power Users ( Watch the webinar recording ).

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Analytic Tools Customer Experience Data Visualization Feedback Software 52