Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.”

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Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. In this article, we will be covering everything you need to know about customer experience automation. Create an in-app resource center and offer self-service support on-demand.

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The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 81

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UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

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Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. It all begins when the customer signs up for your tool and has a continuous effect. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. Tools like Userpilot help with this kind of segmentation.

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The Product Coalition

MARCH 25, 2022

In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

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Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. Offer in-app self-service support to unlock on-demand support. You can use a customer journey map to visualize how users interact with your business across different touchpoints.

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Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. As they deal with customers during the sales process, they can get some valuable insights. Userpilot analytics page.

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Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. You’re in the right place. Here’s why….

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UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. IT services company based in Vienna.

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Research Software User Testing Customer Experience Data Visualization 81

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

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freshtrax

NOVEMBER 9, 2023

Original Article Published in Japanese on Aug 03, 2023. Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. and those who are seeking new service ideas. Five Climate Tech Startups from the U.S.

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The Product HQ

MAY 10, 2024

According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022. A report from McKinsey supports this, predicting that AI brings in as much as $13 trillion in economic activity by the year 2030.

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Artificial Inteligence Technical Review Analytic Tools Research Software 52

The Product Coalition

DECEMBER 21, 2021

The topic is rife full of rumors, hype, predictions, and even fantasies about what the future may hold. We decided to bypass the fads and the hype, and sat down for an insightful conversation about AI with the localization team leader from Alconost, Stas Kharevich. That’s right, software that uses machine translation does exist.

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The Product Coalition

AUGUST 12, 2020

In this article we talk with Gibson about his work at Konduit AI and the potential for AI implementation in the SE Asia market. The models run on Konduit Serving, and business metrics are monitored through a custom dashboard. Konduit Appliance is an AI platform service for deploying AI models to servers.

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Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. Personalization and great customer service through on-demand resources are tactics you can use to increase customer loyalty. Userpilot and Mixpanel are incredible SaaS tools that can help you nurture and analyze customer loyalty. Negative Churn.

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Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

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Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

OCTOBER 18, 2021

There are eight SaaS trends in 2021 that you should be aware of: vertical SaaS, platform unbundling, micro SaaS, artificial intelligence and machine learning, low code (or no code) approach, SaaS integration, mobile optimization, and centralized analytics. billion in 2022. What exactly is SaaS? billion in 2021 and $145.4

Analytic Tools 98

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UX Studio

JULY 27, 2022

Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. In this case, rely on analytics and check how your site performs in different areas such as: Does it display and work well on any device? Is it up-to-date or contains old information about your company and/or services?

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Data Visualization User Testing Product Research Analytic Tools 86

Userpilot

MARCH 23, 2022

In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. Reach out to promoters to ask for reviews or recommendations. Those that rate you 9-10 are promoters.

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Product Research Feedback Software Analytic Tools Research Software 98

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Engineers will hear different insights during your customer interviews. Product in Practice: Assumption Testing with Engineers at Orion Labs was first posted on February 2, 2022 at 6:00 am.

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Usersnap

JUNE 30, 2022

A good example is our guide to product survey questions to understand what to ask to get the right insights. Gathering data directly from your users will help you build better products, and grow your companies. To answer these questions, look at your target audience, your product, and any other services you may offer.

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PMLesson's Ace the PM Interview

JUNE 19, 2022

That's why we wrote this article, to help give you a better sense of the cloud architect career path in 2022. To learn more about the role of a cloud architect, be sure to check out our article below: What Does a Cloud Architect Do? The typical salary for a software developer is $106,220/year.

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Reporting Tools CTO Research Software Technical Review 52

Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. In-app self-service support allows customers to solve repetitive issues on their own, which lets the support team give more attention to serious, less frequent issues. Suppose you had 120 customers on January 1, 2022.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

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Data Visualization Reporting Tools Analytic Tools Feedback Software 52

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. In this article, you'll learn: What Is a Security Engineer? 🔓 Hey there! The cybersecurity field is booming.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

The Product HQ

FEBRUARY 1, 2023

In this article, we outline the differences between a group product manager and a principal product manager, while exploring in detail the responsibilities, salaries, skills, career path trajectory, and certifications for each role. On the contrary, Zippia reports that group product managers earn $155,050 per year on average ($74.54

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The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

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Analytic Tools Data Visualization Reporting Tools Startups 118

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Switch from active to passive feedback to collect customer data.

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Usersnap

FEBRUARY 23, 2022

Saas PMs are a key customer group, and consistently offer us very valuable insights to improve our product. In this article, we’ll define SaaS product management, PLG, and how the two connect. Finally, we’ll leave you with some best practices while on the job for SaaS product managers in 2022.

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Feedback Software Research Software User Testing Systems Review 59

Product Talk

APRIL 19, 2023

Within the product world at large and the Continuous Discovery Habits community specifically, we’re seeing increasing interest in personal knowledge management, both in terms of the processes and tools people are using to support them on this journey. They sync with your Kindle highlights and serve five highlights for you to review daily.

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Userpilot

JUNE 25, 2022

Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! The analytics in Whatfix are very basic compared to some Whatfix competitors. To have more complex analytics, you will need to integrate with tools like Amplitude or Mixpanel. Data Analysis.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. In the second quarter of 2022, mobile devices (excluding tablets) generated nearly of global website traffic. Example of layered interfaces. Need some inspiration? Need some inspiration?

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Product Talk

MAY 4, 2022

Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.

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Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack. From selling bikes to software.

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Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

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