Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Having this data at your fingertips helps you and your team nail personalization and, ultimately, retain happy customers!

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User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Product Talk

JUNE 15, 2022

However, even when product trios commit to weekly interviews with customers, their companies may have other avenues for collecting customer feedback and insights. And the company might even have analytics tools or surveys in place to monitor customer behavior and collect feedback directly from customers. When will they need it?

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Customer Feedback Data Visualization User Friction Product Research 213

The Product Coalition

SEPTEMBER 13, 2022

Cloud eCommerce refers to the remote network practice of servers to use applications, store, and process data via the Internet. 2022 has experienced dynamic demands and unpredictable events in the market. So eCommerce firms need to optimize their spending and gain insights into their operations. trillion in 2022.

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Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.” Here’s How to Find Out.

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Data Visualization Customer Feedback Customer Experience Webinar 52

Userpilot

JULY 13, 2022

Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Amplitude blog focuses on data analytics in product management.

Blog 93

Blog Analytic Tools Research Software Feedback Software 93

Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Data-driven decisions. Automated customer service relationships. Omnichannel service. But that’s not all.

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Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. In this article, we will be covering everything you need to know about customer experience automation. Create an in-app resource center and offer self-service support on-demand.

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Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. Like most health data, NPS is also a lead indicator or prediction of present and future product adoption and growth. . The data turns into dollars. It makes perfect sense too. Why this level of investment?

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Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more.

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Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? 75% of American consumers pointed out that knowledgeable staff, friendly service, and efficient and convenient usability matter most to them. Reduced cost of service and marketing. They expect a personalized and seamless experience across all your channels.

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Customer Experience User Testing Analytic Tools Customer Feedback 84

UX Planet

JANUARY 29, 2024

Form with Google Material Design styles Another example is from the generative AI tool tldraw where I sketched a simple idea circle that increases or shrinks when I move the slider. Here, it will likely be the same in the design system, and the collaboration between design and developers will focus more on the app logic than the visuals.

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Analytic Tools Systems Review Data Visualization ChatGPT 98

Gainsight

APRIL 21, 2022

2022 has already been quite the year. According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Product Analytics. Product Experience .

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Customer Experience Data Visualization Analytic Tools User Testing 52

freshtrax

APRIL 4, 2022

SF Pitch Night 2022: Covering The Globe was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. In this article, we’d like to announce the three winners from SF Pitch Night 2022. In this article, we’d like to announce the three winners from SF Pitch Night 2022.

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Data Visualization Startups Events Customer Experience 105

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. In this article, we will talk about the top web design companies in Manchester and beyond. Choosing a design partner is an important step. If you are looking for a web design agency in Manchester, contact UX studio.

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Research Software Feedback Software Analytic Tools Product Research 82

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. We recently published an article on the three Azure SQL deployment options and how to choose between: Azure SQL Database. 5) Leverage Dashboards.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. As they deal with customers during the sales process, they can get some valuable insights. Userpilot analytics page.

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Research Software Feedback Software Analytic Tools Positioning 95

Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. Offer in-app self-service support to unlock on-demand support. You can use a customer journey map to visualize how users interact with your business across different touchpoints.

Customer Experience 90

Customer Experience User Testing Customer Feedback Data Visualization 90

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either such as automated tests to evaluate network traffic utilisation, memory management, and data storage. Use your product analytics or user research to identify the devices and mobile browsers that you need to support.

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UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. IT services company based in Vienna.

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Research Software User Testing Customer Experience Data Visualization 81

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

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Analytic Tools Data Visualization Research Software Feedback Software 91

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. These articles covered detecting cloud outages long before Microsoft confirmed them and provided details of symptoms we saw. Adam’s comments were thought provoking.

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Analytic Tools Data Visualization Enterprise Customer Experience 52

The Product Coalition

MARCH 25, 2022

In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

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Research Software Feedback Software Reporting Tools Data Visualization 116

Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. It all begins when the customer signs up for your tool and has a continuous effect. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. Tools like Userpilot help with this kind of segmentation.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

ProductBoard

JANUARY 18, 2023

How the Customer Success team at Productboard is helping customers look at performance through industry benchmark data Editor’s note: This article was written by Daniel Tuohy, Customer Success Manager, Enterprise In our recent 2022 Product Excellence Report, we partnered with Product Collective to survey over 1,400 product managers and leaders (..)

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Data Visualization Product Research Enterprise Article 52

Userpilot

JANUARY 20, 2022

It’s smarter to build your tooltips code-free using a tool like Userpilot, rather than trying to code everything yourself from scratch. Postfity is a social media scheduling tool, so one of the main features it provides is the ability to post social media content. What is a tooltip? Start building tooltips with Userpilot.

Onboarding KPIs 89

Onboarding KPIs Data Visualization Customer Experience User Friction 89

eG Innovations

NOVEMBER 3, 2022

In today’s article, I will be highlighting eG Enterprise’s monitoring capabilities for Amazon’s AWS NICE DCV VDI protocol that was used first in Amazon’s AppStream 2.0 for the Amazon WorkSpaces service for digital workspaces. Customers across a broad range of HPC workloads use NICE DCV for their remote visualization requirements.

Data Visualization 52

Data Visualization Reporting Tools Enterprise Customer Experience 52

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Product success is the overall effectiveness of a product or service within the market. Customer Lifetime Value is the predicted revenue generated from a user over the period they’re a paying customer. Put insights into action! What is product success?

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Usersnap

SEPTEMBER 29, 2022

In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. In this article, you’ll evaluate different SaaS growth models. Make sense of your data 2. Make sense of your data. From there, we’ll identify the metrics to prioritize.

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Feedback Software Research Software User Testing Customer Experience 52

Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. It’s a simple visual that packs a lot of power. As our course business grew, I got more and more dissatisfied with the tools that we were using. The problem is not with the tools.

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Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Grammarly collects customer data by allowing them to select their writing goals. Pinterest uses AI to analyze vast amounts of data and tailor search results for each user. You’re in the right place.

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Feedback Software Customer Experience Customer Feedback Data Visualization 88

Gainsight

JUNE 2, 2022

Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole. And Confluent is innovating a new category of data infrastructure. Let’s celebrate them! via GIPHY. A CEO Panel With Yamini Rangan and Yancey Spruill.

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Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

OCTOBER 13, 2022

Market research, trends, and data indicates that APIs are one of the most strategically important areas of technology. This article looks at selected research, trends, and data points that support this view. Internet traffic data is also inline with the view that APIs represent the fastest growing space for opportunities.

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Enterprise Research Software Telecommunications Government 121

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Third, a new visual bot builder.

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Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

DECEMBER 21, 2021

The topic is rife full of rumors, hype, predictions, and even fantasies about what the future may hold. We decided to bypass the fads and the hype, and sat down for an insightful conversation about AI with the localization team leader from Alconost, Stas Kharevich. Often people confuse it with automation. no one can.

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