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March Madness, AI Style

Crafty CTO

Today’s acceleration is happening in the AI subspace I call Text AIs , which are based around Large Language Models (LLMs). The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

In addition, many don’t have the strategies, talent, and culture needed to succeed. The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

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Paul Ortchanian, Founder and CEO of Bain Public, will be a speaker at AI DevWorld 2022

Bain Public

AI Dev World is the world’s largest artificial intelligence event that targets AI developer professionals seeking to learn about the newest AI technologies, as well as software engineers and data scientists who are looking for an introduction into AI. Date: November 2, 2022. Session Information. Where: Virtual.

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2022 Product Management Trends

ProductPlan

Let’s look at some of the biggest trends we identified in 2022. In other words, the data warehouse is the source of truth and the central node in the data pipeline strategy. None of these concepts are new to 2022, but the discussion is alive and well. The impact of artificial intelligence.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Strategy: Roadmap , how strong the company’s ability to define specific time frames, milestones, and benchmarks in its strategy.

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Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

Gainsight

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . In our opinion, leading CSM platforms are poised to work hand-in-hand with product-led growth (PLG) strategies.