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Five Steps to Create a Holistic Mobile Customer Feedback Solution

Alchemer Mobile

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution.

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Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Media Apps in 2021. Data included: Ratings and reviews.

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Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority.

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Finance Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories for Finance Apps: Fintech, Banking, Insurance. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps.

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Utilities Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Below is a short summary of how Utilities apps fared in 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Utilities apps in 2021. The Ultimate Guide to Closed-loop Feedback.

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Personal Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Personal Services Apps: Home and Family. Rather than comparing by benchmark, below is a short summary of both the Home and Family apps included in our data. But sentiment wasn’t all roses.

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Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks

Alchemer Mobile

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here.