Product Talk

APRIL 20, 2022

Sally and Jim are equipped with a clear customer segment profile—first-time podcasters—and a clear value proposition—help them grow their podcast audience. Sally and Jim might set the following directional outcome: increase the average audience size for our podcast customers. Sally and Jim don’t have any customers.

Product Research 331

Product Research Startups User Testing User Friction 331

Product Talk

MAY 4, 2022

He also works with design and leadership on the medium-term strategic space, helping decide and define future initiatives that will unlock value for their customers and prospects. This can create a false sense of familiarity, so Steve says they need to be intentional to avoid making assumptions about their users. Tweet This.

Feedback Software 294

Feedback Software Research Software Product Research Data Visualization 294

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

Technical Review 110

Technical Review Research Software Reporting Tools Data Visualization 110

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 337

Data Visualization Analytic Tools Research Software Product Research 337

Intercom, Inc.

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Great e-commerce experiences for customers are built on speedy responses, instantaneous gratification, and convenience – this is no easy feat to provide. Sense their frustration?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. They’re also investing in activities that help them better understand their market and customers. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Customer Surveys.

Data Visualization 98

Data Visualization User Testing Product Research Reporting Tools 98

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Product Management Unpacked

MAY 19, 2021

Give me an all-in-one solution to compose and communicate, and I’ll be your first customer! Many products simply don’t cater to their users’ needs. Maybe the Product Manager is technically strong but doesn’t understand customers’ context. Learn these skills and create fervent customers. How can this be? After all, as W.

Product Management 193

Product Management Product Manager User Friction User Testing 193

Product Talk

MARCH 16, 2022

If we interview well, we’ll hear about a myriad of unmet customer needs, pain points, and desires—collectively called opportunities. This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Interviewing is generative. We need both.

Research Software 315

Research Software Product Research User Testing Data Visualization 315

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. According to Quanti research , by the end of 2024, 3.6

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

ProductPlan

MARCH 23, 2022

ProductPlan participated as Gold Sponsors at Leading the Product’s (LTP) event, DIGITAL 2022 | USA. Those who transition or are thinking about transitioning can expect better financial results from developing a product that provides customer value. We are honored to be part of LTP’s first North American event.

User Friction 95

User Friction Roadmap Systems Review Software Review 95

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Susan Stavitzski – Customer-Driven Product Person and Product Leader. Teresa Torres is an internationally renowned author, speaker, and coach.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

JANUARY 26, 2022

SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. Data-driven decisions are more likely to help you reach your revenue goals and improve customer loyalty. Where they are experiencing friction.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 20, 2022

On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Possible use cases include: User onboarding interactive walkthroughs tooltips. Tooltips are used to highlight the features that your new users need to learn in order to activate. Read more about how to do so (code-free!)

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization User Friction 98

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Customer Experience 98

Product Talk

SEPTEMBER 7, 2022

This one was based on a diary study and includes a user journey, functional jobs, emotional jobs, pain points, and desired outcomes. Insights about user jobs and needs inform our opportunity solution tree and insights from the continuous interviews can help refine the understanding of the jobs to be done.”.

Product Research 295

Product Research User Testing Customer Experience Research Software 295

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Templates allow companies to showcase their products and onboard customers quickly.

Customer Experience 98

Customer Experience User Friction Technical Advisors Education 98

Userpilot

JANUARY 4, 2022

Due to the size of a modal, as well as the fact that modals often contain images, they are ideal for interrupting the user flow. This makes them useful in urgent situations that require user interaction, such as when a customer needs to renew their subscription , but also means that overusing modals rapidly becomes annoying for users.

UX 98

UX Reporting Tools Software Review User Testing 98

The Product Coalition

AUGUST 16, 2022

to assess your competition through Customer Value Proposition Canvas with Jobs-to-be-Done ?—?to A strong customer lens is ultimately what matters, so the Customer Value Proposition and Jobs-to-be-Done needs to be your first reference point for any comparison. to see how you compare on key factors SWOT Analysis ?—?to

User Testing 146

User Testing User Friction Customer Feedback Customer Experience 146

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. It also allows you to identify dissatisfied customers and solve the root causes of it.

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs User Testing 98

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. We will be in touch with you shortly after the contact form submission to further discuss your challenges and come up with a custom solution for you! Choosing a design partner is an important step.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. Soon after, a backlash followed, and users flooded social media with complaints. When users interact more, it may seem like a win. Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

ProductPlan

JANUARY 21, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. They’re also investing in activities that help them better understand their market and customers. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Customer Surveys.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

The Product Coalition

JULY 15, 2022

Frameworks enable designers, project and product managers to achieve business goals, such as entering new markets and selling more to existing customers. This method primarily focuses on the users and the pain points as a starting point. We didn’t have a deep understanding of our customers’ problems.

Framework 158

Framework Product Management Product Manager Customer Experience 158

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Exit surveys are great for finding out why customers are leaving your tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Studio: Product Management

NOVEMBER 22, 2022

Beyond creating website designs, we can also help you with: user experience design, website redesign, on-demand consulting and training for your teams, UX research, and. UX audit to discover pain points and untapped business opportunities. . It’s key for them to create a good-looking design that’s made for the users.

Research Software 79

Research Software Technical Review Data Visualization User Testing 79

UX Planet

JANUARY 29, 2025

Usability testing : Observing users in real-time to identify pain points and opportunities. For example, in the FinTrack case study, qualitative data was gathered through user interviews to address specific pain points like real-time investment updates and simplified expense categorization.

Data Visualization 95

Data Visualization Framework UX User Testing 95

Userpilot

AUGUST 30, 2024

Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Chameleon user onboarding Olympics. Leverages the popularity of the Olympics by creating a user onboarding challenge with expert feedback sessions. Userpilot video ad. Get a demo.

Feedback Software 105

Feedback Software Analytic Tools Research Software Advertising 105

UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. Whether it’s product management or customer experience, neither is a final destination here.

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

eG Innovations

MAY 17, 2022

Partners should leverage these insights to implement appropriate services for the customer needs and customers should gauge their deployment and look for ways to improve operational efficiency, cost optimization and user experience.”. AVD is Reaching Customers Traditional VDI Struggled to.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Gainsight

JULY 1, 2022

Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources. Make the product itself a key player in the customer lifecycle and experience. .

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. A successful product is not only a good product-market fit but also has high retention rates and customer engagement scores.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52