UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

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User Testing Research Software Data Visualization Reporting Tools 59

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Susan Stavitzski – Customer-Driven Product Person and Product Leader. Teresa Torres is an internationally renowned author, speaker, and coach.

Technical Advisors 116

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Userpilot

JANUARY 26, 2022

SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. Data-driven decisions are more likely to help you reach your revenue goals and improve customer loyalty. Where they are experiencing friction.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 20, 2022

On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Possible use cases include: User onboarding interactive walkthroughs tooltips. Tooltips are used to highlight the features that your new users need to learn in order to activate. Read more about how to do so (code-free!)

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Onboarding KPIs Customer Experience Data Visualization User Friction 98

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. If you need help with product design or user experience research, contact us at UX studio. UX studio Made By Shape Radical Web Design Digital Media Team Fortnight studio.

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Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it.

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Userpilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. Soon after, a backlash followed, and users flooded social media with complaints. When users interact more, it may seem like a win. Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. The problem?

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UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. To produce something great, you simply need time to apply that breadth of knowledge.

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User Testing Data Visualization Customer Experience Research Software 66

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Templates allow companies to showcase their products and onboard customers quickly.

Customer Experience 98

Customer Experience User Friction Technical Advisors Education 98

UX Studio: Product Management

NOVEMBER 22, 2022

If you want to shorten the search, at UX studio our UX experts have all the experience and knowledge you need to have an outstanding website design. UX studio is a website design company founded in 2013 by David Pasztor. Since then, we grew into a team of 60 motivated UX designers and researchers. Quarter.Digital.

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Research Software Technical Review Data Visualization User Testing 79

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 98

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Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. It also allows you to identify dissatisfied customers and solve the root causes of it.

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 98

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 98

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Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Exit surveys are great for finding out why customers are leaving your tool.

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UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. How might we streamline communication to improve customer satisfaction?

Data Visualization 98

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Userpilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. TL;DR A conversion path is a sequence of actions a prospective customer takes. A well-designed conversion path guides customers with relevant information and prompts them to act. Hence this guide.

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Data Visualization Analytic Tools Feedback Software Marketing 105

Gainsight

JULY 1, 2022

Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources. Make the product itself a key player in the customer lifecycle and experience. .

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Userpilot

JULY 29, 2024

TL;DR Product marketing is the process of introducing a product to a market and acquiring customers for it. To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Userpilot

NOVEMBER 17, 2021

2,000+ customers. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. But gaining acceptance from the market and acquiring customers is the bigger challenge. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

UX Studio: Product Management

OCTOBER 7, 2022

A digital MVP is a UX/UI design and development method introducing the product to the market only with its core features. It has enough functionalities and design solutions to get the attention of its target audience and customers and test the business model’s profitability. . Test core features and user needs.

User Testing 76

User Testing Product Research Research Software Feedback Software 76

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. A successful product is not only a good product-market fit but also has high retention rates and customer engagement scores.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 30, 2022

For example, what is your customer retention rate this year compared to last year? You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. It includes the free trial conversion rate , customer engagement score , and Net Promoter Score.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

UX Studio

JULY 27, 2022

Establish your dedicated team or reach out to a UX design agency. Launch the redesign process with the UX design team. Ideate the solutions and create a user journey. Luckily, you can always hire a UX agency like UX studio. Think of your website as a “bridge” between you and your customers.

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Data Visualization User Testing Product Research Analytic Tools 87

UX Planet

SEPTEMBER 10, 2024

Whether you’re a UX designer, developer, or product manager, this guide will help ensure your design system remains robust, adaptable, and future-proof. A McKinsey report found that brands with consistent design enjoy 33% higher customer loyalty. This keeps you informed of pain points as they arise, enabling quicker resolutions.

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Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

JANUARY 6, 2023

That’s exactly what Jana Frejova , Product Marketing Lead at Spendesk Spendesk , discussed in her recent presentation at the Product Drive Summit 2022 organized by Userpilot. Freemium gives users free access to limited product functionality for an unlimited time. They could require user credit card details or not.

Customer Experience 98

Customer Experience User Testing User Friction Product Research 98

Userpilot

NOVEMBER 5, 2022

Escaping the Build Trap by Mellisa Perry @ Product Drive 2022. The build trap is a situation when the team focuses on shipping features that don’t drive value for the customer and for the business. The catch is that the new functionality doesn’t necessarily make the product more valuable to the users. Let’s get right into it.

Research Software 98

Research Software Product Research Feedback Software User Testing 98

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 19, 2021

You will need to serve each prospect differently depending on where they are on their journey to becoming a customer: Step 3. In the B2B SaaS marketing space, create assets that: solve a specific pain point for your audience. However, low email deliverability can set you back and make you lose some customers. Wanna join?

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

JUNE 20, 2022

Are you looking for the best cancellation email template to win your customers back and increase retention ? A cancellation email is a type of transactional email triggered when a user cancels their paid subscription. You should send a cancellation email immediately after a user cancels their subscription. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 30, 2022

These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference. It helps you catch the attention of target users so it’s the best time to close deals. If you face challenges, talk to your customers.

Feedback Software 98

Feedback Software User Testing Marketing Onboarding KPIs 98

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. 15 best SaaS blogs you need to read in 2022. We have hand-picked the 15 best SaaS blogs you need to follow and read in 2022. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

DECEMBER 7, 2022

Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Six tips to improve KPIs in SaaS include: Using welcome screens and segmenting customers from the beginning to personalize the user experience. Notable examples are customer surveys.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

APRIL 6, 2022

Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel. A marketing plan is a key requirement for your product because it gives you a deeper understanding of your target buyer and how to communicate with users.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Mixpanel

MARCH 22, 2024

from 2022 to 2031. Product analytics makes it possible to identify trends and patterns in how users are engaging (or not) with their services, which can then be used to inform business decisions like adding or dropping product features or promoting sales and marketing strategies. billion by 2031, growing at a CAGR of 22.4%

Data Visualization 40

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Arkenea

DECEMBER 4, 2024

Freemium: In this case, a basic app is offered for free, but users have to pay an amount to access additional features and services of the application. Paid Premium Model: This type of monetization strategy is used if the app is customized as per the taste of the therapists. What are their pain points?

Research Software 52

Research Software Feedback Software Weak Development Team Data Visualization 52