Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports. Spotify is launching a new audiobooks service with over 150,000 titles.

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Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. The post Announcing the 2023 Pulse Europe GameChanger Award Winners! Want more inspiration?

Reporting Tools 52

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Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. No-code tools are making complex tasks simple, such as building in-app product tours.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 227

Product Research Reporting Tools Feedback Software Customer Communications 227

Usersnap

JULY 10, 2023

With Jira as your product development hub, these integrations offer seamless collaboration , efficient planning , and smarter workflows , all within a single, integrated system. Let’s dive in and discover the ultimate list of Jira feedback integrations that will move your product toward excellence in 2023 (and beyond)! ?

Customer Feedback 52

Customer Feedback Feedback Software User Testing Reporting Tools 52

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. Brands and businesses are using innovative augmented reality apps to obtain a market advantage.

Technical Review 120

Technical Review Reporting Tools Vision Software Review 120

The Accidental Product Manager

FEBRUARY 7, 2022

New beauty brands have shown up in the market being driven by millennial buyers who buy more cosmetics and skin care than any other demographic. These brands have seen huge growth over the past few years, grabbing market share from the big, established names. The new brands are connecting with a new generation in a number of new ways.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.”

Analytic Tools 52

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Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. Userguiding: best tool for new customer onboarding on a budget. Appcues: best tool for mobile user onboarding.

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Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in! GET A DEMO.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. The best 5 customer experience management tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Modus Create

FEBRUARY 16, 2024

In fact, according to our latest research report on Investing in Digital Transformation and Product Development , preventing security breaches is among the top two most commonly reported challenges to overall business success for 40% of organizations. implemented security practices earlier in SDLC) or were planning to in 2023.

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Data Visualization Reporting Tools Development Team Review User Testing 52

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. Pendo is a digital adoption platform (DAP). How can software companies use Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Why Does This All Matter?

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Gainsight

JANUARY 19, 2023

And while every journey is different, it’s always nice to have a helping hand as you find your footing, whether it’s on the playing field or in that brand-new software that you and your team are learning. With Gainsight Marketplace, businesses can: Find prebuilt apps like templates, reports, and scorecards.

Reporting Tools 52

Reporting Tools Download Branding Events 52

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. 3M: Innovating relevant products and services that address customer pain points 5. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

NOVEMBER 19, 2023

InVision cross-sells its Freehand tool to remote teams. Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. Customer satisfaction generally increases when people can get more done with your tool. Book a demo to explore more.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

APRIL 21, 2024

Userpilot is a product growth platform. Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona. Demo sign-up conversion path Here’s how Attest, a market research platform, converts website visits into demo bookings.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Gainsight

DECEMBER 12, 2023

A Forrester Consulting report found that customer education programs increased 18.3% This low-touch, self-service approach significantly approved activation among small- to medium-sized customers. Personio optimized their self-service strategy around content discoverability.

Education 52

Education Customer Experience Engineering Reporting Tools 52

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. The best videos about customer service include: Valuetainment stories about great customer service. Simon Sinek’s take on the “service” part of customer service. Offering self-service support.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

freshtrax

JULY 19, 2023

Once a small gathering of under 2000 attendees, the event drew in over 385,000 anime fans this July at Anime Expo 2023! The ‘未ル (Miru)’ Exhibit The ‘未ル (Miru)’ Project: A Collaboration Between Yanmar and btrax From July 1st to 4th, the btrax team had the incredible opportunity to participate in Anime Expo 2023. and globally.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

Gainsight

APRIL 26, 2023

According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn. Before we take a walk down memory lane, don’t forget to secure your spot at Pulse 2023 today to help us chart a durable future for CS, SaaS, and beyond. From our party on the U.S.S.

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Reporting Tools Customer Experience Education Customer Feedback 52

Mixpanel

MAY 28, 2024

As a solutions engineer manager, I lead a team at Mixpanel that helps customers build analytics solutions tailored to their product and business goals. They need to provide a personalized and optimized user experience, from the user’s first interaction with the brand all the way to the moment the order arrives on their doorstep.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Marketing 52

Department of Product

JANUARY 17, 2023

And whilst some roles in product require a background in software engineering, these are usually optional. Here is a thread about unintended consequences Typically 60-70% of direct-to-consumer brands in the US are on @Shopify. Micro subscriptions model Snapchat’s $4 a month subscription plan is reported to be performing well so far.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Hope: In this case, we’re very solution-oriented. The easiest place to start, I think, is to start doing some solution-related discovery. Teresa: Yes, very common.

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Product Research Customer Experience Data Visualization User Testing 234

UX Planet

FEBRUARY 22, 2024

The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences. 2023, December 8).

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Data Visualization UX User Testing Research Software 80

Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. We’re a scheduling tool, so obviously setting up the whole process is not a big deal. Stephanie: Absolutely. Teresa: Okay. Yes, great.

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Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone? But, it’s a luxury that not all companies can afford.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

UX Planet

DECEMBER 15, 2023

It encompasses the quality and consistency of research and design processes, resources, tools, and operations, as well as the organization’s propensity to support and strengthen UX now and in the future, through its leadership, workforce, and culture. Well, this is where your UX audit report comes in handy again.

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UX User Testing Development Team Review Customer Experience 89

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 99

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