The Product Coalition

DECEMBER 4, 2023

The Critical Role of Product Strategy When Resources Are Limited (Part 2 — Rounds A, B, and Later) When you start selling your product, you feel great, but that doesn’t last for too long. A product strategy is often the missing link that would convert your efforts into actual revenue. An economic downturn, a war — you name it.

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Product Strategy Strategy User Testing Weak Development Team 104

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. There’s no doubt that a comprehensive AI strategy is critical. But the most successful organizations keep customers at the center of their AI strategy. But what does that look like for your business?

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Reporting Tools Data Visualization Research Software Weak Development Team 64

The Product Coalition

FEBRUARY 25, 2024

By 2023, Netflix’s original content accounted for nearly 55% of its total viewing hours , highlighting the success of its content strategy. Pricing Strategy: Adapting to Market Dynamics Netflix’s pricing strategy has evolved significantly over the years in response to changing market dynamics and consumer preferences.

Analytic Tools 98

Analytic Tools Entertainment Customer Experience Data Visualization 98

UX Studio: Product Management

DECEMBER 7, 2022

AJ Davis, a user experience strategy expert, founded Experiment Zone in 2017 in Austin, Texas. Before starting the UX research company, she led optimization strategy projects and was the lead UX researcher on the Google Optimize product. . Conversion Strategy & Testing. Product Vision & Strategy. Website Audit.

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People-First Product Leadership

JANUARY 7, 2024

For me, I’m looking forward to applying what I learned in 2023 - which was in a large part due to People-First Product Leadership. For example, I’m a sharer of information and often try out the strategies I read about which resonate with people-first product leadership. I’ll take what is behind door (b).

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Artificial Inteligence Weak Development Team Feedback Software Leadership 52

The Product Coalition

MARCH 12, 2023

You are looking for a partner to join your team and take a significant leadership role. In most cases, you have never been in this position yourself before, so interviewing could be a challenge. We help them with their product strategy as well as building a strong product organization. Hiring a product leader is never easy.

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User Testing Product Research Consulting Leadership 105

Product Innovation Educators

MARCH 13, 2023

How product managers can prepare for a product leadership role Today we are talking about how you can prepare for and find a senior product leadership role, and we’ll be addressing this both for current senior leaders as well as for product managers. 21:42] What’s your outlook on the 2023 job market?

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Leadership Data Visualization Download Strategy 89

The Product Coalition

OCTOBER 30, 2023

Our commitment was firm, leadership backed the change, and it was underway. Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. The company and/or product strategy are only sometimes openly shared.

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Roadmap Feedback Software Onboarding KPIs User Testing 112

Userpilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time. But what’s the difference?

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Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

DECEMBER 23, 2022

We drive product direction, define strategy and (sometimes) marketing, and everything in-between. We make life easier for our engineers, and ensure what the team is building aligns with leadership and product success. Perhaps some may think our work is too abstract or conceptual, or that our position could be replaced by a dev lead.

Analytic Tools 108

Analytic Tools Reporting Tools Feedback Software Product Management 108

Gainsight

NOVEMBER 23, 2022

Robin van Lieshout, founder of inSided, and I are already reminiscing about customer conversations and micro piglets, digital-led strategy and Dutch clogs. Nearly every conversation with CS and community practitioners started with: “how can I make Community a core part of our digital-led CS strategy?” The ultimate goal?

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

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Education Vision Customer Experience Differentiation 40

Gainsight

JUNE 8, 2023

If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have some overlap. This year, at Pulse 2023, I closed the conference with the one thing always on my mind: our teenage daughter, Asha, is going to college this upcoming fall. Cue the sappy dad tears.

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Usersnap

JULY 26, 2023

In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty. Key strategies and learnings from the top companies 5 best customer-centricity examples 1. What you can expect ?⤵️

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Gainsight

FEBRUARY 28, 2023

In our final session of the Catapult webinar series , Gainsight CCO Kellie Capote joined Tim Van Lew to put a spotlight on the adjustments you should be making to put your company in the best position to build a resilient and efficient business. DCS is also supplemental to your CSM strategy.

Customer Experience 52

Customer Experience Webinar Product Research Reference 52

Bain Public

DECEMBER 5, 2022

Paul Ortchanian , founder and CEO of Bain Public, was a guest on Product Voices this year discussing why relationships with the leadership team is a MUST for product managers. QUESTION 1: Do you think that company strategy and product strategy are the same? The company strategy is the overarching plan for the full business.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

ProductPlan

JUNE 22, 2023

As a result, its product team plays a central role in strategy and decision-making. Product-led growth is a business strategy in which a company uses its product as the main tool to acquire customers. There is no rule that a product-led organization must adopt a product-led growth strategy.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

Intercom, Inc.

DECEMBER 20, 2022

Des Traynor , Co-founder and Chief Strategy Officer at Intercom. There was a desire for more top-down leadership – at Intercom, we kind of operate with a very autonomous model of teams and groups of teams, but they were looking for a bit more direction from some leaders like myself and yourself on high-level strategy.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

DECEMBER 11, 2023

For example, if you need to make a presentation to the board of directors, your tendency might be to show everything in a positive light — you might feel that the CEO needs it to be this way. But do they really need this ? Maybe it’s time for an honest reflection? Talk to them before you assume you know what they need.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

UX Planet

DECEMBER 19, 2023

The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating. Toxic positivity has weakened the UX field. Users rely on their subscriptions as one of many strategies to tame the overgrowth of content on YouTube, the majority of which is of low quality. ᴠᴇʀᴅɪᴄᴛ ᔕTu¶iD ? Medium is dead.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

The Product Coalition

FEBRUARY 4, 2023

But product management at the lower levels is still an individual sport, while product leadership at the highest levels is a team sport. They learned how to play the team sport called product leadership. The product strategy plays a critical role here. Like me, you have to change your mindset if you want to succeed.

Leadership 140

Leadership User Testing Product Strategy Strategy 140

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

FEBRUARY 13, 2023

We can’t do anything about those headwinds themselves, but we’re in the position to be able to govern our own response to them. The second is that we want to elevate that digital touch strategy I mentioned, and our previous tool was good for the time, but there were some gaps there. That’s super important for what we do.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”    Strategy and escalations and Board slides can wait a half hour.

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

ProductPlan

FEBRUARY 1, 2023

So, I am honored to share some highlights from The 2023 State of Product Management Report. Cross-functional alignment is one of product management’s most significant challenges for 2023 Across various industries, product leaders often need help aligning their product strategy with organizational goals.

Data Visualization 52

Data Visualization Reporting Tools Onboarding KPIs Product Management 52

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. If you want to see how Userpilot can help you implement your PLG strategy and realize some of the benefits, book the demo! Dive in to find out! What is product-led growth?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery? Petra: So many things!

Product Research 241

Product Research User Testing ChatGPT Research Software 241

Gainsight

MAY 16, 2024

Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. After implementing a revamped community strategy along with Gainsight Community, everything changed. Another Pulse means a new crop of GameChanger award winners. Something had to change.

Reporting Tools 59

Reporting Tools Data Visualization Feedback Software Customer Feedback 59

Product Talk

APRIL 17, 2024

One of the insights I had when I reflected on 2023 is that the team has done an amazing job when it comes to the define, build, and measure phases. I think teams often struggle to connect the dots between vision, strategy, and execution or opportunity space , right? The second one is product strategy. Stephanie: Exactly.

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Product Research User Testing Data Visualization Research Software 224

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. This puts product managers in the awkward position of having to say “no” to stakeholders and customers. We can’t do everything, so we must be choosy.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Product Talk

MAY 10, 2023

There’s changing business strategies and changing talking with investors and changing market landscapes and the pandemic. ” I think we were also still missing tying that back to the business strategy piece. ” Introducing those business strategy pieces into that conversation about priority. ” conversation.

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Product Talk

AUGUST 2, 2023

It’s an opportunity to positively impact our customers. The messy middle is when your organization, your leadership team has said, “Let’s work this way.” I’ve tried all these strategies in a feature factory. Here’s How was first posted on August 2, 2023 at 6:00 am.

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Product Research User Testing Research Software Feedback Software 197