Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

User Testing

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Reporting Tools

Userpilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 billion in 2024. However, fragmented tools can’t meet these expectations. You have to: Maintain consistent user experiences.

Analytic Tools

UX Planet

MAY 27, 2025

Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. According to Quanti research , by the end of 2024, 3.6 Amazon reshaped retail with customerfocus. iTunes and Spotify transformed music consumption. billion in 2020.

Finance

Lenny Rachitsky

OCTOBER 22, 2024

.” All the insights that follow, drawn from those who are currently employed in full-time roles or have been within the past six months, shed more detailed light on salary benchmarks and other unexpected patterns in 2024. 👀 I’ve got a white-glove recruiting service specializing in senior product roles (e.g.

Data Visualization

Userpilot

OCTOBER 19, 2024

overall customer satisfaction in America was the highest it has ever been in Q1 2024. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. Integration : The product works well with other tools and systems.

Customer Satisfaction

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing

Modus Create

NOVEMBER 15, 2024

By Greg Sterndale Posted in Digital Transformation , Product Published on: November 15, 2024 Last update: November 15, 2024 Five questions to help kickstart your AI journey Few industries stand to gain as profoundly from AI advancements as life sciences. With the average cost of developing a new drug at approximately $2.3

Research Software

Userpilot

MARCH 30, 2025

A platform like Userpilot allows you to create custom dashboards and measure only the metrics that relate to your goals. How fast, stable, and user-friendly is our platform? A high DAU/MAU ratio indicates strong daily stickiness and is often a sign that users are enjoying your platform. Is the app making money?

Analytic Tools

Gainsight

JUNE 25, 2025

This is the focal point of our on-demand webinar, Unlocking Expansion: How to Spot the Signals That Customers Are Ready to Grow , featuring Taylor Johnston, Senior Director, Gainsight Advisory Services, Gainsight. Here’s where technology comes in. One critical tool for achieving this is the customer success qualified lead (CSQL).

Analytic Tools

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. A mere 10% increase in UX development budgets can lead to an 83% increase in conversion rates UXCam,2024.

User Testing

Userpilot

MAY 17, 2025

9 out of the 10 biggest mobile app download markets are non-English speaking, and these countries generated 88% of the Google Play app downloads in 2024. Analyze geo/language distribution in analytics tools like App Store Connect. The platform started with supporting English speakers who wanted to learn Spanish, French, or German.

Analytic Tools

UX Planet

JUNE 30, 2025

That changed in 2024 — the year AI stopped being a side project and became the engine of digital banking. The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. In other words, while banking’s AI journey may be in its early chapters, chapter one has opened with a bang.

Data Visualization

Gainsight

JANUARY 8, 2025

When they see email communication capabilities in both your Marketing Automation Platform (MAP) and Customer Success Platform (CSP) , theyre bound to ask, Why do we need both? Its a valid questionbut the answer lies in understanding and reconciling the distinct roles each tool plays in the buyer and customer journey.

Customer Communications

Gainsight

JANUARY 10, 2025

Gainsights latest report, The Customer Success Index (CS Index), conducted in partnership with Benchmarkit, reveals the trends reshaping CS in 2025. However, the 2024 CS Index revealed that AI has become essential. CS Expands Beyond B2B Tech For the first time, this years report also includes data from industries other than B2B tech.

Data Visualization

Lenny Rachitsky

NOVEMBER 14, 2024

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Vanta —Automate compliance. Previously he was an AI Product Manager at Spotify on the ML Platform team, enabling hundreds of engineers to build and ship products across the company.

Feedback Software

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Track them using analytics tools that monitor user behavior and identify trends. Then, leverage data analytics tools to identify usage patterns and trends. Did you know?

Analytic Tools

Userpilot

JUNE 25, 2025

They hook users with powerful core features for free, then entice the most engaged to upgrade by offering premium templates and advanced tools through in-app purchases. Know who your app’s users are, how often they engage with your platform, and their spending habits. The same monetization model cannot work for both.

Analytic Tools

Userpilot

JUNE 11, 2025

Digital‐health adoption exploded during the pandemic, with McKinsey reporting a 78-fold increase between February and April 2020 , before things settled back into a steadier growth curve. In our 2024 benchmark, Month-1 retention for healthcare sits at just 34.5% , fully 12.4 points below the 46.9% The main culprits?

Customer Experience

Product Talk

DECEMBER 4, 2024

Would you recommend using an opportunity solution tree (or set of opportunity solution trees) to sift through that backlog and try to categorize them? If it’s a backlog full of feature requests and bugs reported directly from customers, it’s already much more valuable than a backlog full of internal ‘ideas.’

ChatGPT

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. In fact, Deloitte’s 2024 study found that customers spend 50% more with companies that offer personalized experiences. Tap Profile → Edit → Save”). These issues occur more frequently than you think.

Analytic Tools

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. Read the Gartner Magic Quadrant for Customer Success Management Platforms.

Research Software

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

Reporting Tools

Gainsight

FEBRUARY 21, 2025

Thats where a solution like Gainsights AI Agent for Slack can make a huge impact. Teams waste time switching tools, pulling reports, or waiting on others to surface the insights they need. The post Gainsights AI Agent in Slack: Bringing Customer Insights to the Conversations That Matter appeared first on Gainsight Software.

Data Visualization

Userpilot

JULY 10, 2025

Behavioral emails are personalized messages sent to users based on their activity on a company’s website, app, or third-party platforms like social media. In fact, Validity’s 2024 state of email report says behavioral emails generate up to 10X more revenue than other email marketing types. Aim to do something similar.

Analytic Tools

Userpilot

DECEMBER 30, 2024

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. Onboarding checklists in Userpilot.

Analytic Tools

AB Tasty

JUNE 17, 2025

From the continued rise of mobile commerce to virtual-reality try-on tools and AI customer service, some consumer trends have proven to be evergreen while others fall out of fashion in a season. To help you better understand the mind of today’s consumers, we’ve broken down 10 key insights for e-commerce from our 2025 global report.

Data Visualization

Gainsight

MARCH 31, 2025

According to Benchmarkits 2024 B2B SaaS Performance Metrics Benchmark Report , the average new customer CAC for B2B SaaS companies is $1.76, while the average expansion CAC is only $1.00. With the right tools and workflows, CS teams can help unlock meaningful expansion opportunitiesfast. What a huge difference!

Customer Experience

eG Innovations

MARCH 31, 2025

NIS2 was adopted in December 2022 and the deadline for implementation by EU member states was October 17, 2024. Expanded Scope and Coverage NIS2 broadens the scope of the original NIS Directive (NIS1) by covering a wider range of sectors and entities, including energy, transport, health, digital infrastructure, and other essential services.

Reporting Tools

eG Innovations

JULY 29, 2025

MFA Failures and High-Profile Breaches The postmortem-like analysis of several high-profile breaches that could have been avoided if MFA was in-place have raised awareness of the need for IT administrators to identify systems that are not enforcing MFA. It is however worth reading the Library’s own full report, available here: bl.uk/home/british-library-cyber-incident-review-8-march-2024.pdf/.

Reporting Tools

Crafty CTO

JUNE 10, 2025

As I dig in to recap what I saw and learned at the AI Engineer World’s Fair 2025 in San Francisco , I was forced to face my failure to write consistently – a failure that dates back almost exactly a year, to June 12, 2024. That is, so long as they forego the service’s second-best feature. Really, OpenAI?

Data Visualization

Userpilot

JUNE 4, 2025

Mobile app performance can make or break your products success, but the sheer number of key performance indicators and tools out there can feel overwhelming. Youll also learn about the tools that can help you transform insights that drive engagement and retention. Analyze trends reports in Userpilot.

Analytic Tools

Gainsight

MARCH 27, 2025

According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Previously NRR was the favored metric, but weve seen a shift toward GRR recently.

Data Visualization