Remove add-value-not-features
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How Customer Success Can Grow User Adoption on New Releases

Product Management University

The Biggest Reason for Poor Adoption of New Features The lack of user context is the biggest culprit in poor adoption of new features. For the most part, they tell you what the new features are, how those features work, and the change from the previous version. And you’ve created features to eliminate the issues.

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13 SaaS Renewals Best Practices For Driving Business Growth

Userpilot

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. SaaS renewal best practices for driving cross-sells include: Promote a new add-on with email marketing campaigns. Leverage reverse trials for stand-alone features.

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How to Improve Cross-Selling: Strategies For SaaS Businesses

Userpilot

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. TL;DR Cross-selling is a sales and marketing tactic that helps increase the average order value by selling additional or complementary products to current customers. Improves customer retention.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Offering personalized demos to show the product’s value and encourage deeper engagement. Introducing secondary features to exceed expectations and customer satisfaction.

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A PM’s Guide to Forging an Outcome-Driven Product Team

Speaker: Kim Antelo, Transformation Coach

While incorrectly built features are a common issue, organizations are becoming preoccupied with the number of features released rather than the impact those features provide. The best product teams evaluate themselves not by the quantity or speed with which they release new features, but by how much those features add value.

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Beyond the Book: Navigating the Real-World Challenges of Managing a Product Roadmap

The Product Coalition

“The value is in what gets used, not what gets built”. — Kris SPARK maintains an ‘Under Consideration’ section on its public product roadmap page, allowing users to vote on suggested features. If it’s never going to happen or has unclear value, archive it. Dead features are often left. The struggle is real. Be ruthless.

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What is Product Experience Management [+Use Cases]

Userpilot

We go over four use cases for product experience management, and they include: Personalizing user interactions across touchpoints by tracking in-app behavior , using feature tagging, and designing prompts relevant to specific user segments. Then, prompt users to upgrade their plan only when it adds value.

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Maybe We Should Be Problem Managers Instead

Speaker: Steve Johnson, Founder and CEO, Under10 Playbook

The missing element in many prioritization schemes is the impact of a new product or feature on customers. Will it add complexity? Quick methods for prioritizing for customer and business value. Does it solve their problem? In this session, you’ll learn: The three roles of product management.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Brought to you by Logi Analytics.