The Accidental Product Manager

AUGUST 24, 2020

The Starbucks product managers, like everyone else, have had to close their stores for a while. The first step that the Starbucks product managers are taking is to close some traditional cafes and open more to-go locations as the company known for spreading coffee shops across the globe bets more on convenience and speed. and Canada.

Airlines 65

Airlines Product Management Product Manager Management 65

Product Innovation Educators

NOVEMBER 23, 2020

Lessons on innovation and product management from the pandemic. Some product managers have responded to the challenge, making pivots and finding value where it had not previously existed. Summary of some concepts discussed for product managers. [2:47] 8:58] What have you learned about managing uncertainty?

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

Intercom, Inc.

NOVEMBER 17, 2021

Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words. Managing those delays is a writing skill unique to chat. If emoji are part of our marketing brand, they should be part of our customer service brand.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Product Innovation Educators

JUNE 8, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Brand innovation tracker update – which brands are at the top and which are at the bottom. United Airlines, Jeep, and Nine West are not doing so well. Product-market fit case studies.

User Testing 48

User Testing Product Marketing Airlines Marketing 48

Product Innovation Educators

AUGUST 28, 2017

Listen to the Interview for Product Managers and Innovators. The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues. 2:30] What is crisis management?

Airlines 52

Airlines Product Management Product Manager Management 52

Intercom, Inc.

JUNE 19, 2018

54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience. Will Hughes, customer success manager at Xplenty , a data integration platform, sees the impact of proactive support daily.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Mind the Product

NOVEMBER 1, 2016

By creating a different product, the airlines could get one segment to pay them significantly more. However, because they are clearly different products with different brands it seems to be accepted. The post When the price is right: managing price segmentation appeared first on MindTheProduct. Segment carefully.

Airlines 77

Airlines Management Management Customer Experience 77

Mind the Product

APRIL 5, 2017

I spoke with a chatbot expert and marketer who cares about brand consistency. While chatbots can be a manifestation of your machine learning prowess (or a demonstration of a lack thereof), remember the very basic question on any product manager’s mind: will this new feature add value to my product? A Case in Point.

Artificial Inteligence 74

Artificial Inteligence Airlines Customer Experience Startups 74

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

APRIL 18, 2019

Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday. Or an airline at 34. So too has Gainsight’s revenue.

Outbound 112

Outbound Customer Experience Education Airlines 112

Intercom, Inc.

AUGUST 8, 2019

In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. Content strategy is part of your brand. It’s part of the brand, right? Short on time? Here are five quick takeaways. It’s part of the customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. Ultimately, you goal is to prioritize the exposure, perception, design and support of a brand while adhering to modern styles and trends. There are brands that are more successful and brands that are less so.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Intercom, Inc.

MARCH 12, 2020

I worked at a gas station, and an elderly lady pulled up on a very cold day and I went out and pumped her gas and my manager said: “Hey, we’re a self-service station. “When a customer comes into contact with any aspect of a business, they form an impression” Shep: Let me give you a quick example: airlines.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mind the Product

APRIL 18, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Janice is a serial entrepreneur and a globally recognized expert on the management practices needed to support innovation at scale. Aparna Chennapragada, Director of Product Management, Google.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

nulab

MAY 10, 2019

When you create a product or service, there’s a long list of activities that go into creating it: raw materials, labor, logistics, admin, management — and so on. Once you have that unique product, brand or service though, you can charge a premium. Human Resource Management. The process of hiring, training, and managing staff.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Userzoom

MARCH 28, 2018

We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. And the reason is because there is a realisation that actually, in the world we live in, it’s pretty much impossible to define your own brand identity. Your customers define your brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

ProductPlan

DECEMBER 30, 2019

Let’s dive into this complex conundrum, while taking a product management lens to the pricing strategy problem. Demystifying Product Management’s Role in Pricing Strategy. Before going any further, let’s tackle some misconceptions about pricing that many product managers (or aspiring PMs) may hold. This input is invaluable.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

Intercom, Inc.

DECEMBER 13, 2018

You know your colleagues will be there, your manager will be there, your peers will be there, the CEO will be there. Tell me how to win IT departments, how to win legal department, how to talk to chief security officers, or how to build the SaaS brand.” It’s not just for retail or airlines or telcos.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions. Unify data and simplify partner integrations with enterprise-class security and reliability.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. These are the customers we have to make happy if we’re going to grow our revenue/brand/Net Promoter Score and shorten our mean-time-to-customer-joy. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

Intercom, Inc.

FEBRUARY 23, 2022

Then, a national brand had me as their success coach for women for seven years. “Managing expectations takes a great deal of not only tactical skills, but emotional resilience and skills like knowing what to say. And if a manager understands this, they could really support their employees in being their best. Words matter.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Therefore developers at DBS Bank built AutoFIN , an advanced tool that generates the first draft of financial analysis for relationship managers.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JANUARY 19, 2021

In a survey we conducted with product managers (mostly in the software industry), we found that the overwhelming majority of SaaS companies focus on product usage metrics and their app’s stickiness to measure their customer engagements. When thinking of a loyalty program the first thought that comes to mind is airline companies.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

SEPTEMBER 18, 2023

Let’s discover the way that leading brands are taking advantage of big data analytics. Big data has been a buzzword since the early 2000s when software and hardware advancements enabled organizations to manage large amounts of unstructured data. How leading brands made Big Data a part of their core business 1.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Technical Review 102

Intercom, Inc.

JUNE 6, 2019

You don’t need to reinvent the wheel to make your brand stand out. Find the thing that gets you excited about your brand and learn how to articulate it as a story. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. Can you augment those tools with integrations?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Business trips may be exhausting for both those who travel and those who manage them behind the scenes. It is very hard to plan, distribute, and manage finances for such excursions.

Reporting Tools 104

Reporting Tools Travel Systems Review Data Visualization 104

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Customer Experience 206

Customer Experience User Friction Branding Books 206

The Product Coalition

DECEMBER 9, 2019

Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments. They are sometimes deemed as the sales and marketing channel for brands.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Userpilot

MARCH 14, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone – from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Pros of UserGuiding?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app. No tool branding is also preferable. Not exactly what you’re looking for? Search no more!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 116

Research Software Reporting Tools Development Data Visualization 116

Userpilot

FEBRUARY 27, 2023

No tool branding is also preferable Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. – Saurav S.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

FEBRUARY 26, 2019

They have worked with most of the big brands around the world, based around their very strong presence in the tech world of Silicon Valley. Founder David Kelley realized early that they had to convince their client companies’ managers to follow their design methods. Nielsen Norman Group. Fantasy gained notoriety with their “What if?”

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 27, 2023

You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app. No tool branding is also preferable. Not exactly what you’re looking for? Search no more!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. What users say about Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Don’t need the sidebar.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Intercom, Inc.

JUNE 3, 2021

And it had a lot of guidance about adapting to change, about managing your burn, all of the classic things you’d expect to do in advance of a global pandemic, and all of the things we’ve gotten quite used to. And, in those cases, when we look at an opportunity of something like managing holiday time for your support employees.

Strategy 228

Strategy Feedback Software Research Software Software Review 228