Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

DECEMBER 8, 2021

Voice search technology is disrupting markets, for example, people use a smart speaker to search for information on the internet. Voice search in the hospitality technology industry has developed with many innovations. These voice search technologies can improve customer experiences and business operations.

Reporting Tools 146

Reporting Tools Data Visualization Research Software Travel 146

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. My career started at Hewitt Associates which was a human capital and management consulting firm that operated 500 offices in 120 countries. Background.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Gainsight

MARCH 31, 2020

Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g., So, to some extent, they are a bellwether for technology. If you aren’t in the market research business, a survey response rate (without an incentive like a gift card) of 50% is almost unheard of. Churn rates are going to go up significantly in SaaS. ” 11.

Research Software 105

Research Software Product Research Technical Review Software Review 105

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Product adoption tools with in-built survey functionality are common choices for collecting user feedback for SaaS product teams.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. The product team at Going includes product management, product design, and a flight experts team. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. This solution may sound logical and its technical feasibility could well intrigue budding entrepreneurs however it struck a different chord in me. So what type of mindset would the passengers bring onboard?

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. I love what you can do online and how technology shapes our world. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. Hello everyone, my name is Klaus-M.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If corporate Accounts Payable managers and corporate Accounts Receivables clerks represent 98.5% See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. At the same time, travel giants, who heavily invest in their feature-rich apps, set a high bar for travelers’ expectations.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. With Add ons, customers can add multiple products in the checkout flow, so it would be easy to manage and personalize their bundles in one place.

User Friction 121

User Friction Customer Experience User Testing Customer Feedback 121

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. So it’s crucial for designers to learn and understand these new technologies and the way people will interact with them. VR and AR – how did it progress?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Mind the Product

APRIL 18, 2017

Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Aparna Chennapragada, Director of Product Management, Google. Dave Wascha, CPO Photobox.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research.

User Testing 48

User Testing Market Research Research Software Product Research 48

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. Enterprise audiences are orders of magnitude smaller, and research candidates are likely to become sales prospects.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Intercom, Inc.

JUNE 3, 2021

And it had a lot of guidance about adapting to change, about managing your burn, all of the classic things you’d expect to do in advance of a global pandemic, and all of the things we’ve gotten quite used to. Three teams can tackle that app. “Building software isn’t a home run type endeavor.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Previously he was the Akzo-Nobel Fellow of Strategic Management at INSEAD.

Strategy 90

Strategy Automotive Research Software Product Strategy 90

Basel Fakhoury

MAY 17, 2018

After a year and half, we finally admitted that the mobile travel app we were working on wasn’t providing enough value and we had to shut it down. and the best way to do that was through user research. We even bought refundable airline tickets and approached people at their gates while they were waiting for their flights.

User Testing 40

User Testing Product Research Research Software Startups 40

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. Founder David Kelley realized early that they had to convince their client companies’ managers to follow their design methods. They rebranded the designer’s mindset and methods as management practices.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. Short on time? Here are five quick takeaways.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. Should product managers be technical?

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

BrainMates

MARCH 6, 2018

This blog is a transcript of part of that meetup, focusing on how to structure Product Management. Rich Mironov presenting on why we need Product Management. Rich Mironov: reducing conversation hops in Product Management. Let’s talk about product organisations. Reducing distance. Let’s move to the next one.

Reporting Tools 85

Reporting Tools Product Research Product Management Product Manager 85

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. Teresa Torres : Hi, everybody.

Product Research 163

Product Research User Testing User Friction Research Software 163

Intercom, Inc.

JANUARY 9, 2020

If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process. So it’s the hard skills of design.

UX 165

UX Customer Experience Research Software Data Visualization 165

nulab

MAY 10, 2019

When you create a product or service, there’s a long list of activities that go into creating it: raw materials, labor, logistics, admin, management — and so on. This means you’ll need to dedicate a lot of time and effort to innovation, research, and product patenting or trademarking. Human Resource Management.

Research Software 47

Research Software Differentiation Airlines Outbound 47

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and Plath, who was a Northwest Airlines 747 pilot, was also a keen workshop tinkerer. It’s been reported that American Airlines has spent upward of $50 million to enlarge or replace overhead compartments on most of its fleet to hold Rollaboards or copycats products from competitors.

Seminar 81

Seminar Travel Airlines User Testing 81

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. Rely on a learner’s mindset and the right tools. What tools are being used?

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Breathing slowly and counting to 10 triggers a relaxation response in your nervous system, helping you calm down when you’re stressed. We’re stressed, exhausted, overworked, and burned out.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Intercom, Inc.

OCTOBER 24, 2019

Building a community isn’t about management. And she worked her way up to be one of the United Airline’s first female pilots. People were just connecting with each other in such a benevolent way through this platform. It’s the software that people can do tons of different things with.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Usersnap

MAY 21, 2019

Nielson Advertising’s research showed 92% of customers trust recommendations from people they know. Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. 6 Ways for Product Managers to Collect Customer Feedback. A recent Luoma study showed 64.5%

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74