Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers.

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Analytic Tools Data Visualization Research Software 156

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

The Product Coalition

FEBRUARY 27, 2023

Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. These plans outline event names, triggers (when the event is fired), and any parameters associated with the event — like page names, item names, etc.

Data Visualization 148

Data Visualization Customer Feedback Customer Experience Analytic Tools 148

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

For Facebook/social apps this is >50%). Here are some steps that you can apply: Review your product’s instrumentation and if you haven’t already, create an inventory all of the events and their attributes: Event Name; When the event is triggered; Attributes captured along with the event (location, date/time, duration, etc).

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Userpilot

JULY 24, 2024

Analyze in-app user satisfaction using tools like NPS and CSAT surveys. Userpilot’s product analytics reports can help implement and improve your product strategy framework. Step 5: Set SMART goals and KPIs Winning product strategy frameworks must outline clear product goals to keep cross-functional teams on the same page.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. The data you can use in your daily job is either operational (analytics) or experiential (feedback). First things first, what’s the problem with Analytics data? With Google Analytics, Paul sees behavior changes based on past updates.

Feedback Software 117

Feedback Software User Testing Customer Feedback Data Visualization 117

Reveal

SEPTEMBER 12, 2023

Reveal Embedded Analytics Welcome to Reveal 1.6.0! DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. Breaking Changes All Platforms Changes in license keys: In Reveal 1.6.0, Here Is All That’s New in Reveal 1.6.0:

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Feedback Software 110

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Determine your platform’s ease of use. To collect user feedback by building in-app surveys and keep track of your analytics in the same place, try Userpilot. Net Promoter Score (NPS). Get a demo.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. And my hope is that it will help you, too.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Indicative

JULY 24, 2019

Welcome to Indicative’s Behavioral Analytics 101 blog series! You can find them in Indicative, in the left navigation under Bookmarks, in the Behavioral Analytics 101 folder. . Indicative Tool. Behavioral Analytics 101: Calculating Your Product’s Stickiness. Today’s Goal. What is Product Stickiness? Segmentation.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 98

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 86

Data Visualization Analytic Tools Product Research Customer Experience 86

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses. Check Userpilot analytics !

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Mixpanel

JUNE 17, 2020

When we started out as a business, we didn’t have any analytics in place. When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we started out as a business, we didn’t have any analytics in place. When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. It’s not all about your company or your product, but rather how a customer comes to need, discover, choose, and interact with any solution like yours.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Amplitude

JANUARY 30, 2019

From marketing and product analytics to experiential analytics, digging into the numbers is deeply rooted in Shayna Stewart’s background. A year ago, her focus on analytics took on another dimension when she began heavily advocating for the importance of a customer-centric product framework. answering to those consumer needs.

Onboarding KPIs 51

Onboarding KPIs User Testing Analytic Tools Data Visualization 51

Andrew Chen

DECEMBER 18, 2017

Titles are the text that’ll be featured prominently in every tweet, Facebook share, and link – and people will refer to it by name. Instead, I prefer to run open source software that I can move around, prioritize building my email list (more on that later) and try to keep regular backups. Look at your analytics every day.

Blog 110

Blog Analytic Tools Research Software Feedback Software 110

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

OCTOBER 7, 2020

When in-app messages are best for driving new feature adoption. It means they have to re-learn how to use your app. Answer: What KPI are you trying to affect with new feature adoption? What do your in-app analytics show about the effectiveness of previous announcements and attempts to drive new feature adoption?

Onboarding KPIs 76

Onboarding KPIs Customer Experience User Testing Analytic Tools 76

Amplitude

JANUARY 4, 2021

Your data gets sent to a product analytics tool, which your team uses to: Understand user behavior. In other words, if you’re sending garbage into your analytics tool, you’ll get garbage out. Begin with a solid grasp of your North Star metric —the KPI that best indicates your business’s likelihood of success.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Government 52

Gainsight

FEBRUARY 20, 2019

You may be thinking, “Product experience should be owned by product teams—after all, it’s in their name.” Gainsight PX is a product experience platform that helps users find value in the features you worked so hard to create. Increase adoption through easy-to-use, in-app engagements and fuel your roadmap with data-driven user insights.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But in reality, if you’re too quick to find a solution, you’re probably not thinking hard enough about the problem.”.

Data Visualization 76

Data Visualization User Testing Customer Experience Customer Feedback 76

Gainsight

DECEMBER 14, 2020

We use data and analytics to drive processes, strategies, and highlight opportunity areas at both the board and management levels. Once we all agreed on the right metric for renewal measurement, our organization’s focus was a KPI that showed continued improvement. . Relationships is a powerful tool for us, too.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

FEBRUARY 12, 2025

Every SaaS company faces problemsproduct performance issues, low NPS, churn. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. After all, we designed it for product management in SaaS based on core principles.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience. This is your app’s top-level navigation and tool bar. Measurement Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Reveal

APRIL 8, 2025

Reveal Embedded Analytics Power BI Embedded is a go-to choice for adding interactive analytics to apps, especially for teams already working in the Microsoft ecosystem. It lets you embed dashboards, reports, and visualizations using Azure infrastructure and familiar tools like Power BI Desktop. What Is Power BI Embedded?

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Embedded Analytics Data Visualization Analytic Tools Research Software 52

Userpilot

JANUARY 30, 2025

These bottlenecks are often not obvious and you wont find them without exploring product analytics. So now, lets explore the process to identify and process bottlenecks, and how we apply them at Userpilot: How to identify and eliminate bottlenecks in the user journey Harsh truth: The SaaS user journey is extremely complicated.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Onboarding KPIs 52