The Product Coalition

MARCH 15, 2023

To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can use this KPI to identify places where you may need to set user expectations during your onboarding process. UXCam automatically captures screen names, making it faster for you to access data.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Roman Pichler

APRIL 13, 2021

This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques. Step 2: Use Product Goals to Discover Additional KPIs.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. 2] The Most Visible KPIs are from Consumer-Focused Companies. TTV: Time-To-Value.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Gainsight

APRIL 18, 2022

They miss three important steps that you can start before you even select a technology partner: Picking Dimensions – Data dimensions for customers include customer name, products purchased, contract start and end dates. It’s important to recognize the dashboard, each widget, and each data element (dimension or KPI) needs to be tested.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Reveal

SEPTEMBER 12, 2023

What’s more, you can instantly incorporate your custom visualizations, replete with names and icons, with just four lines of code, bringing up a universe of possibilities for showing your data in new and exciting ways. The custom theme font now correctly affects the KPI visualization, ensuring a consistent look and feel across your reports.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

FEBRUARY 29, 2024

In addition to this, Userpilot lets you create more nuanced customer segments with advanced filtering criteria like NPS scores, in-app user behavior , and survey responses to name a few. A KPI overview dashboard from Tableau. Named Einstein Discovery, gain insights that are both predictive and prescriptive. Path analysis.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

MAY 13, 2024

This KPI determines product ease according to users. Multiple choice questions As the name implies, these questions present customers with several options to choose from. Also, compare your NPS with benchmarks of customer satisfaction in the industry. Example of an NPS survey for Campfire.

Customer Feedback 100

Customer Feedback User Testing Feedback Software Product Research 100

Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. He sensed a problem and had a solution before anyone else in the camp even had a clue it existed (thus the name “Radar”).

Feedback Software 127

Feedback Software User Testing Customer Experience KPI 127

Indicative

JULY 24, 2019

On the bottom right of each query row, you can name the query. The first row should be named Active Users Yesterday , and the second, Active Users Last 30 Days. Product stickiness is when a customer becomes attached to a product that makes it difficult for them to leave. Business Question. Indicative Tool. Segmentation.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

The Product Coalition

NOVEMBER 21, 2019

For the sake of an article; let’s name different kinds of users: User who posts is called Creator , User who view or comment let’s call them Viewer; not the term used by Instagram) Instagram does not care about Influencers Even though this change affects Influencers and Brands, they only comprise a small percentage of the user base.

KPI 78

KPI Branding Government Customer Experience 78

Userpilot

OCTOBER 26, 2023

These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. The metric can be a valuable KPI in assessing the impact of software, especially in terms of workforce productivity and cost reduction.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Onboarding KPIs 103

The Product Coalition

NOVEMBER 26, 2019

the North Star Metric (NSM), that measures how much value we’re delivering to the market, and the the Top-Business KPI that measures how much value we are able to capture back. To help ensure that we map out submetrics that influence the NSM and the Top KPI?—?often Almost everything we do as a company should connect to growing both.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

eG Innovations

FEBRUARY 11, 2022

That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. What is Server Uptime? Uptime is expressed in years, months, days, hours, minutes, and seconds. Figure 6: Server uptime vs. time of day.

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

Userpilot

MAY 8, 2023

Product challenges Product health metrics are one of the most important KPI sets to track when running SaaS businesses. The common pricing models in SaaS include flat-rate, freemium , tiered, and usage-based pricing, to name a few. Choosing your own pricing model can be tricky among all the options available.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

Userpilot

JANUARY 16, 2024

Use ChatGPT as a brainstorming partner for product ideas , feature ideas, product names, etc. Analyze our user engagement KPIs and provide insights into improving them. Help me create a KPI dashboard for our marketing team. Recommend tools for monitoring and visualizing KPIs for an e-commerce business. #12:

ChatGPT 93

ChatGPT Data Visualization Onboarding KPIs Research Software 93

Gainsight

OCTOBER 14, 2020

Bessemer invests in beloved tech, including Twilio, Shopify, and DocuSign, while OpenView invests in household names, including DataDog, Calendly, and Expensify. How does WAPP as a KPI allow Monday.com to drive enhanced customer experiences? Bartlett is one of the original people who coined the phrase “product-led growth.”

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

The Product Coalition

JULY 13, 2021

You can either have a different channel name or a key-value pair to differentiate. To name a few Market Leaders leverage the Custom Notifications in Android The ‘Inshorts app uses it for better news delivery. Horses for Courses A different notification layout for each content type in the app can work wonders.

Customer Experience 136

Customer Experience User Testing Advertising Differentiation 136

Usersnap

SEPTEMBER 21, 2021

The most commonly used KPI for measuring customer satisfaction is the CSAT. Besides NPS, CES and CSAT, there is one more customer satisfaction related KPI that is relevant to businesses that are just starting out: product-market fit. Is (insert store) your closest (company name) location? What county do you currently reside in?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

JANUARY 17, 2023

As the name indicates, time to value (TTV) refers to the time it takes for a user to realize the expected value of your product. Return on investment (ROI) is the most famous KPI. Now that you know the importance of value realization, you might wonder how to track it. Return on investment.

Feedback Software 94

Feedback Software Research Software Onboarding KPIs Customer Experience 94

Mixpanel

JUNE 10, 2020

We will know this to be true when <measurable KPI that will signal change>. But here in the business of helping people make financial decisions with confidence, we’re extra mindful of not compromising our core brand tenets (namely, privacy, information security, and trust). Simply put, we can’t get it wrong.

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

Amplitude

JANUARY 30, 2019

Name: Shayna Stewart Role: Digital Product Manager at Y Media Labs. Building consumer-centric KPIs are challenging because oftentimes business stakeholders think of their KPI as “revenue.” In the case of a retail example, a consumer-centric KPI would come to fruition in the sense of Number of Items Sold that Were Not Returned.

Onboarding KPIs 51

Onboarding KPIs User Testing Analytic Tools Data Visualization 51

The Product Coalition

JANUARY 5, 2021

For example, institute regular meetings with each stakeholder or have stakeholders name product ambassadors, who then act as “liaison officers” and train them accordingly. for example, ROI, cost savings, engagement, and other KPI?—?have Communication and transparency are critical to effective collaboration with stakeholders.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. The difference between upselling and cross-selling is in their names. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers.

Analytic Tools 92

Analytic Tools Onboarding KPIs User Testing Customer Experience 92

Userpilot

MAY 17, 2022

The number of beta testers should be your primary KPI to measure. This email starts with a mention of the reader's name and constantly uses ‘you’ to make the reader feel like the newly launched product was truly created to improve their personal experience. Track feature usage and maybe new user adoption of the feature.

Research Software 95

Research Software Onboarding KPIs Product Research User Testing 95

The Product Coalition

APRIL 5, 2020

Showing a feature that is likely to improve your retention or showing the users the value of the app as soon as they install, it is a smart way to keep your KPI numbers high. Macros, when you can customize the message text with the user name, giving a more personal touch to it. No harm right? Apxor has a cool feature?—?Macros,

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78

ProductPlan

NOVEMBER 10, 2020

They may not have the appeal of a potential rocketship or the brand-name recognition of a unicorn. What worked when everyone knew your name doesn’t always fly when you’re becoming just another face in a growing crowd. Using themes on your product roadmaps elevated the conversation to how the product strategy will improve KPI.

Data Visualization 53

Data Visualization Roadmap Software Review Technical Review 53

Amplitude

JUNE 21, 2018

What metrics/KPIs are you measured on? Retention is the ultimate KPI — Convincing people to download an app is extremely difficult, so is keeping them. Retention is the ultimate KPI.” Naturally, there are other KPIs around core engagement, which are good proxies for tracking how sticky our product is. “A

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

People-First Product Leadership

DECEMBER 4, 2023

There may be secondary or tertiary audiences you serve via some products all in the name of benefitting your ICP. KPIs are tactical and realistic, yet if your team achieves their KPIs, they bring you towards your key result. KPI: Daily website traffic, social media mentions, brand search volume.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

The Product Coalition

MARCH 15, 2020

Strategy begins by identifying the structure of the challenge, not by naming performance goals. a cost of delay model), SWOT analysis, premortems, and user analytics data powered by online and offline experimentation, OKRs fed into driver (KPI) trees, impact maps, and opportunity solution trees. It is important to make work visible.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Gainsight

DECEMBER 14, 2020

Once we all agreed on the right metric for renewal measurement, our organization’s focus was a KPI that showed continued improvement. . In Gainsight, you can search for the customer name right from the Salesforce app. Performing at our then-current renewal rate wasn’t going to work in their model. Ashvin : That makes sense.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Amplitude

JANUARY 4, 2021

Begin with a solid grasp of your North Star metric —the KPI that best indicates your business’s likelihood of success. This can lead to confusing naming conventions and orphaned data, which is data that is collected and then ignored. This process can become an unmanageable mess if you’re taking in too much data.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Government 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s important to prioritize and develop a roadmap aligned with the right set of themes and measurable KPIs. Theme Goals (KPI) H1 H2 Sales Revenue 1.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

The Product Coalition

JULY 8, 2020

So when a user rates a KPI like “Overall experience” to 1/5, you then ask “What is running the experience most?”, “What is not working well for you?” Don’t ask for the user email, name or device he used as this information is already available on your end, just attach it to the form using attributes. Limit to 7 visible questions.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Gainsight

FEBRUARY 20, 2019

You may be thinking, “Product experience should be owned by product teams—after all, it’s in their name.” At Gainsight, our product and customer success teams are aligned to the KPI of increasing product adoption, and both from a different perspective. This is where the challenge comes to light. But it’s not as simple as that.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Mixpanel

JULY 9, 2021

So you can imagine my delight when, after some time of using product analytics to monitor growth, it became apparent to me that applying event tracking for just about every key product indicator (KPI) I put together could create a whole new world of not just product analytics, but operations analytics.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

PMLesson's Ace the PM Interview

JANUARY 12, 2022

How would you decide on a KPI in building a system, and how do you improve it? As the name suggests, a critical part of technical program management is, of course, the managing of programs. Watch a sample answer to this question here. How do you sunset a project? Watch an expert answer this question here.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52