Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 75

Customer Experience User Testing Feedback Software Customer Feedback 75

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Behavioral segmentation organizes consumers based on their interactions with products and brands. How do you create a segmentation survey? Let’s dive in!

Analytic Tools 85

Analytic Tools Research Software Feedback Software Product Research 85

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Communicate your product’s value with clear instructions and use webinars to improve customer engagement. Segment your users to provide webinars that offer specific value.

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

APRIL 21, 2024

The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five. Ahrefs article in SERP. In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems.

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

JULY 31, 2023

This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Send webinar invitations to educate customers on advanced use cases. You should include different formats of resources such as documentation articles, webinar recordings, video tutorials , etc.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Key responsibilities of account managers Developing strong customer relationships is no longer the only thing a successful account manager has to take care of.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

NOVEMBER 14, 2022

How does this help with product marketing , and what are some examples of brands that have succeeded with it? Increases interest in your brand and establishes you as an authority. Increases interest in your brand and establishes you as an authority. Helps in developing mutual respect. Read on to find out.

Feedback Software 93

Feedback Software Research Software Marketing User Testing 93

Userpilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Developing strategies to reduce churn and increase customer lifetime value. Net Promoter Score : Determines the percentage of customers who are brand advocates.

Data Visualization 93

Data Visualization Reporting Tools Feedback Software Customer Experience 93

The Product Coalition

NOVEMBER 30, 2022

After reading 40 articles about demand generation, I’m here to say that you would be surprised at what these articles have in common. There was surprisingly little distinction between demand generation and lead generation. Most of the recommendations were sort of obvious. The advice all just rang sort of hollow.

User Testing 121

User Testing Customer Feedback Feedback Software Reference 121

The Product Coalition

MAY 23, 2022

paves the way to develop unique Metaverse projects. This article will explain all the layers that comprise a metaverse after a brief explanation of the metaverse. It’s only inevitable that as the metaverse develops, this group of producers will strive to profit from it. The fundamental elements of Web 3.0, What is Metaverse?

Customer Experience 124

Customer Experience Inbound Outbound User Testing 124

Userpilot

OCTOBER 6, 2023

This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Userpilot ’s blog.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Intercom, Inc.

JANUARY 2, 2019

The bot highlights these questions so your team can provide on-brand, pre-formatted answers. Whether it’s driving webinar signups, newsletter subscriptions, qualifying leads and booking demos, Custom Bots enable marketers and sales teams to supercharge their pipeline and capture new revenue.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

APRIL 28, 2023

In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., This is how Asana links to its help articles.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Data Visualization 72

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Userpilot organizes webinars to teach users how to use new features. Traditional marketing aims to create brand awareness, drive demand, and attract more customers. Userpilot organizes webinars to educate existing customers on new features.

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. More revenue growth: Loyal customers are more likely to purchase additional services and recommend the brand to others.

User Testing 97

User Testing Analytic Tools Research Software Feedback Software 97

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Developing applications that cater to the unique needs of small businesses can contribute to their growth and long-term sustainability. Weaknesses: Relatively lower brand recognition compared to traditional financial institutions.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Reporting Tools 93

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Pragmatic Marketing

MAY 31, 2018

Throughout the month we’ll highlight articles, webinars, podcasts and blog posts that help you better describe your product by its ability to solve market problems. Then you can create internal positioning documents for developing external messages that focus on each key buyer or persona.

Positioning 70

Positioning Webinar Document Messaging 70

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Use notification banners to prevent involuntary churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. Market Development involves selling existing products to new markets. Product Development aims to grow within the existing market by introducing new or enhanced products. What do successful companies do to drive growth ? Let’s dive right in!

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. Increased customer loyalty and retention.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

The Product Coalition

JANUARY 25, 2021

Managing a product with no development budget can be a product manager’s worst nightmare, but it doesn’t have to be a death sentence for the product. it can happen to you as well; new priorities, new initiatives, and suddenly all of your development resources are moved elsewhere, leaving you with no development budget at all.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. As a student, you will also gain access to exclusive live webinars with prominent guest speakers. Overall, I recommend this course to anyone interested in chatbot development.

Technical Review 75

Technical Review Certifications Software Review Feedback Software 75

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Intercom, Inc.

JANUARY 30, 2019

On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. In addition to making repeat purchases, customers who are satisfied with the brand are more likely to become loyal brand advocates. We’ve got you covered! Time to adopt.

Onboarding KPIs 79

Onboarding KPIs Feedback Software Analytic Tools Research Software 79

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Invite your user base to a webinar where they can learn to use complex features. It starts from the moment a user has their AHA moment and continues until they become brand advocates.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

UX Studio

NOVEMBER 3, 2023

From boot camp graduates to industry veterans, a well-written or provocative article can help unlock new ideas, processes, or opinions. Tobias has developed products and services for clients such as Red Bull, Google, NASA, and Sony. Highlight: This article demonstrates how creative you can get with menus and navigation styles.

Blog 64

Blog Research Software UX User Testing 64

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Product Development.

Product Research 84

Product Research Feedback Software Research Software Product Marketing 84

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

MARCH 11, 2022

Product management is a cross-functional role responsible for all stages of product development. Conferences and events help you keep up with the latest industry trends and develop your network. Product management training and courses can help you develop skills crucial for your career growth. That’s a lot, right?

Analytic Tools 92

Analytic Tools Data Visualization Research Software Feedback Software 92

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . Identify User Role (for example, moderator, accountant, developer). Apply the Lifecycle stage .

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105