Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Review by First Round

JANUARY 13, 2022

For the past 7 years, she’s helped hundreds of companies build their positioning and brands from the ground up, both as our Marketing Expert in Residence here at First Round and in her own consulting work. Today’s episode is with Arielle Jackson. The course runs in February and applications close on Jan 28th – find out more and apply here.

Branding 52

Branding Startups Marketing Consulting 52

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Build a resource center : Create a comprehensive in-app knowledge base to reduce friction.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. So what are the best resources to help you get the job done? This article is divided into sections to cover a curated list of different types of resources: Best product management tools.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Userpilot

MAY 9, 2024

This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Provide multiple ways to get help with a resource center. Embed these microvideos in your resource center and suggest them contextually as users interact with your tool.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? TL;DR Customer sentiment is the overall feeling your customers have about your brand. Actionable strategies for improving customer sentiment.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

MAY 20, 2024

If so, this article is exactly what you need! Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Examples of customer advocacy programs include brand ambassador or affiliate programs. Let’s get into it, shall we?

Analytic Tools 90

Analytic Tools Feedback Software Customer Feedback Customer Experience 90

Alchemer Mobile

AUGUST 31, 2023

Such interactive elements not only enhance the shopping journey but also create memorable brand interactions. As mobile e-commerce grows, many brands have recognized the power of applications to earn revenue from customers. The world is rapidly moving towards mobile and your brand cannot afford to be left behind.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

UX Planet

FEBRUARY 26, 2024

It also does not mean you can’t draw ideas and inspiration for your project by reading articles, brand stories, or tweets. ? This month’s inspiring book —  The Rules of Genius Marty Neumeier , a branding genius, writer, and founder of Liquid Agency for design and branding, wrote an amazing book on creativity.

Research Software 91

Research Software Magazine Branding Banking 91

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Here are 10 articles and webinars that focus on the foundational aspects of customer retention and best practices to create a best-in-class customer retention strategy. When a customer leaves, it’s known as churn. How to Forecast Renewals.

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Product Innovation Educators

MAY 13, 2024

How product managers can master product portfolio management Watch on YouTube TLDR Portfolio management is a crucial aspect of product development that helps organizations strategically allocate resources, balance projects, and align their product innovation efforts with overall business goals.

Customer Experience 96

Customer Experience Technical Review Research Software Product Research 96

Intercom, Inc.

OCTOBER 1, 2022

Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience. What is a customer self-service portal?

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Incentivize loyal customers for advocacy : Rewarding loyal customers for referrals and positive reviews helps expand brand awareness and customer advocacy.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

The Product Coalition

DECEMBER 11, 2023

This ensures efficient resource allocation and optimization of marketing efforts, leading to better overall returns on investment. Some notable use cases include: Automated text generation: AI streamlines content creation by automatically generating written material, from articles to marketing copy.

Data Visualization 119

Data Visualization Artificial Inteligence Analytic Tools Research Software 119

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. How to improve customer retention: Userpilot resource center.

Data Visualization 92

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 92

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. They allow companies to reach broad audiences and increase brand awareness. Let’s dive right in!

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Reducing friction fosters product and brand loyalty.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Friction 77

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. Style it to match your brand. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. Groupize leveraged an in-app resource center and embedded its onboarding guide so users can access it at any time.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Lack of help resources. Use social proof to build brand authority. Offer self-service support with a resource center. Features with usability issues. Run landing page tests to improve marketing funnel conversion.

Data Visualization 89

Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. But how can you make use of it? Let’s dig in!

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. Content marketing should be approached and resourced in the same way that any other marketing function is, which means you have to invest in it if you want to break through the noise. How can I build a brand for my software company?

Events 182

Events Blog Article Technical Review 182

Userpilot

JUNE 29, 2023

Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! A complete package that stores all helpful information/resources. Knowledge base.

Document 78

Document Analytic Tools Feedback Software User Testing 78

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. Improve customer acquisition : Delighted users become advocates for your brand. Once the resource center is ready, trigger in-app notifications to let them know they can easily access help.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Product Research 86

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. Some examples: “Yesterday I took a dog for a walk.

Weak Development Team 60

Weak Development Team Analytic Tools Customer Experience Data Visualization 60

Userpilot

JUNE 2, 2024

In this article, we are going to break down NPS calculation methods and the tools that make it easier. Build a resource center to offer instant help with different types of materials. Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. But how do you figure that out?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

JUNE 1, 2023

It’s simple — the money, time, staffing, and other resources used to acquire a new customer must be lower than that customer’s lifetime value for the business to be successful. In this article, I’ll outline how to calculate your CAC and LTV so you can use them to optimize your product roll-out strategy. So, where do you start?

User Testing 112

User Testing Customer Experience Customer Feedback Onboarding KPIs 112

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 69

Customer Experience User Testing Feedback Software Customer Feedback 69

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Help articles enable customers to find answers to their questions on their own.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. With this clarity comes improved effectiveness.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

SEPTEMBER 19, 2023

Self-serve support is when users are given the resources they need to solve their problems and achieve their goals on their own without having to contact a support agent. Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Why is Self Service Support important?

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

UX Studio

NOVEMBER 3, 2023

Here, you will discover a curated list of blogs that offer expert insights, tools, and resources that will enable you to break through creative barriers. From boot camp graduates to industry veterans, a well-written or provocative article can help unlock new ideas, processes, or opinions.

Blog 64

Blog Research Software UX User Testing 64

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. But loyal customers buy because they’re committed to the brand. Retention isn’t the same as loyalty.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

Userpilot

MAY 20, 2024

B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you. These relationships can lead to valuable partnerships where both parties benefit from shared knowledge, resources, and opportunities.

Feedback Software 73

Feedback Software Analytic Tools B2B Research Software 73

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Offer self-service options.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92