Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Userpilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 8, 2022

Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels. How can brand monitoring help your business?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Intercom, Inc.

JUNE 13, 2018

When resources are low, impact is key. Product positioning, knowledge and brand awareness are your first ports of call in the early days. That’s likely going to be your most significant resource and finance drain at the start of building your events strategy. And where opportunities lie, choices have to be made. Don’t do this.

Events 205

Events Branding Customer Experience User Testing 205

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. What can a community do for a brand or product? She is a community strategist who designs and implements communities for brands. Consider supporting resources, such as training.

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. You’re in luck. Let’s get started!

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Innovatemap

DECEMBER 19, 2022

We’ve compiled a list of resources from the year that inspired us to do better work and be better teammates. We use these resources to fuel our fire and continue to grow. TJ Nieset uses this resource to give and receive community input from the best designers in the industry. Founder Brand. The Advice Trap. Dave Gerhardt.

Books 52

Books Advertising Branding Customer Experience 52

Product Innovation Educators

JUNE 13, 2022

How to tap into the valuable resources your legal counsel can provide – for product managers. Today we are talking about product leaders using legal resources. When and why should product VPs, CPOs, and other senior product roles involve legal resources? I’m looking forward to learning from his experience.

Weak Development Team 62

Weak Development Team Branding Finance Customer Experience 62

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. That’s understandable!

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. “Now with just a few clicks, every brand can ask questions confidently knowing they are able to follow up with all of their customers in an instant.”

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

freshtrax

MARCH 7, 2019

Starting a new business can be an exciting new venture, but many times startups tend to overlook one of the most foundational steps for success : branding. Branding plays a crucial role in establishing your company’s identity and ensuring consistent messaging, which is especially important when introducing a new company to the world.

Branding 68

Branding Startups Vision Document 68

Alchemer Mobile

APRIL 12, 2022

The mobile investments teams made to Travel apps in 2020 paid off in 2021, fast-tracking the comeback Travel brands desperately needed after a year of uncertainty and low engagement, particularly in Transportation and Hospitality and Tourism. In 2021, brands were able to have more free conversations with their consumers.

Travel 261

Travel User Testing Research Software Feedback Software 261

The Review by First Round

JANUARY 13, 2022

For the past 7 years, she’s helped hundreds of companies build their positioning and brands from the ground up, both as our Marketing Expert in Residence here at First Round and in her own consulting work. Today’s episode is with Arielle Jackson. The course runs in February and applications close on Jan 28th – find out more and apply here.

Branding 52

Branding Startups Marketing Consulting 52

Alchemer Mobile

JANUARY 12, 2022

84% of consumers say they’re more likely to stick with a brand that has a loyalty program. Save money and resources: It costs far more for companies to acquire new customers than it does to sell to an existing one. Brands save money by increasing retention and activating their current customers for repeat purchases.

User Testing 278

User Testing Customer Experience Branding Reference 278

Alchemer Mobile

APRIL 5, 2022

When Finance brands segmented interactions based on shifted emotions, their 30-day retention for both Fans and Risks increased to 87%; 90-day retention for both Fans and Risks increased to 82%; and annual retention for Fans increased to 67% and to 61% for Risks. Bonus reading and resources. Download your copy here.

Finance 261

Finance User Testing Feedback Software Research Software 261

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. So what are the best resources to help you get the job done? This article is divided into sections to cover a curated list of different types of resources: Best product management tools.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Alchemer Mobile

MAY 18, 2022

Brands in Business Services had varied experiences in 2021. Brands working in monitoring and security faced hurdles more in-line with regular marketplace patterns. Bonus reading and resources. The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Userpilot

MAY 9, 2024

Provide multiple ways to get help with a resource center. Happy customers don’t just make repeat purchases ; they gladly spread positive word of mouth because they have an emotional connection with your brand. Embed these microvideos in your resource center and suggest them contextually as users interact with your tool.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

The Product Coalition

SEPTEMBER 20, 2018

Brand’ is a pretty hot buzzword. Hiring teams want to make sure their culture brand is strong. Apple and Google et al constantly compete to top Forbes’ World’s Most Valuable Brands list. The title Chief Brand Officer has become popular lately (if someone could explain that one to me, please reach out).

Branding 60

Branding Weak Development Team Product Management Product Manager 60

Alchemer Mobile

MARCH 31, 2022

In 2021, 64% of consumers prompted responded that “Yes,” they loved the brand. These quick responses are a great way for brands to quickly understand consumer emotion without asking people to leave the app for feedback, or to take another step away from their intended use of the app. Expressed customer sentiment.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Pragmatic Marketing

MAY 23, 2017

Whether it’s that first sip that brings a spark of joy, the sense of community, the way the employees engage with us or the soundtrack that plays in the store, successful companies create a consistent brand feel that gives extra life to the goods they sell. But while a great product is essential, it’s only one piece of the puzzle.

Branding 70

Branding Feedback Software User Testing Customer Experience 70

Alchemer Mobile

MAY 12, 2022

Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys. Basing product decisions on only 5% of your brand’s consumer base is a flawed and dangerous strategy. Bonus reading and resources.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Innovatemap

JANUARY 19, 2021

I didn’t know I could have this kind of resource in my own backyard to design and build the product I wanted to make,” said Brown. It was when this work was happening that it became clear that a rebrand was needed for the Authenticx brand to match the sophisticated new product. She elected to work with Innovatemap.

Branding 52

Branding Research Software Feedback Software Healthcare 52

Alchemer Mobile

MARCH 22, 2022

Food and Drink brands who looked at retention through Fans and Risks segments made exceptional strides, particularly in long-term retention. In 2020, many Food and Drink brands increased their mobile offerings and wanted to get more feedback than they’d ever had before. Additional reading and resources. Shifted emotions.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

MARCH 16, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. There are three focus areas for brands to prioritize in order to win in 2021 and beyond: Focus on retention, not acquisition.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Product Innovation Educators

MAY 13, 2024

How product managers can master product portfolio management Watch on YouTube TLDR Portfolio management is a crucial aspect of product development that helps organizations strategically allocate resources, balance projects, and align their product innovation efforts with overall business goals.

Customer Experience 95

Customer Experience Technical Review Research Software Product Research 95

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. On average, most brands only hear from less than 1% of their customers surveyed. How to create mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 25, 2024

An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. Marketing funnel The marketing funnel is about attracting and engaging potential customers with your brand. If you want an easy way to conduct funnel analysis, book a demo now to see how Userpilot can help!

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Self-service support ensures consistency and increases trust in the brand. Publish and promote your knowledge base.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Alchemer Mobile

MAY 19, 2022

Brands in the Utilities industry faced various hurdles throughout 2021. Bonus reading and resources. The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Learn How Pilot Flying J Uses Apptentive Mobile Surveys and Fan Signals.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Userpilot

FEBRUARY 25, 2024

It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Proactive customer support, for example, via the resource center and contextual in-app guidance, is essential for creating frictionless customer experiences.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Innovatemap

NOVEMBER 20, 2019

A brand is so much more than a logo or a set of colors. Your brand is made up of every interaction that shapes the way people feel about your business. In each stage of your growing business, brand should be thought about and treated differently, because it can provide different value to your business at each stage.

Branding 40

Branding Startups Customer Experience Development 40