UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas. The project.

Research Software 46

Research Software Feedback Software Information UX 46

Userpilot

JANUARY 8, 2024

This article shows you how. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool. Share detailed and compelling case studies on your social media pages.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

MAY 26, 2024

In this article, we’ll explore what funnels are in marketing and how understanding both the marketing and sales funnel is crucial for driving growth in SaaS. Role of Content : TOFU : Educational content (guides, case studies, quizzes). What are marketing funnels ? How do they work?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 5, 2018

PMLesson Case Studies are a series where we identify live internet bugs and propose product redesigns. In this article, we analyze how Chase Bank should redesign its travel dropdown. Or in this case, if I type “Ko,” it should show both North Korea and South Korea.

Reporting Tools 40

Reporting Tools Feedback Software Travel Banking 40

Userpilot

OCTOBER 6, 2023

case studies, alternative pages, etc.). Review stage (BoFu). By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Intent stage (MoFu). The stage where a lead becomes a free trial user. Source: Hubspot.

B2B 97

B2B Analytic Tools Feedback Software Data Visualization 97

The Product Coalition

JANUARY 12, 2022

This is made possible due to huge working capital and its integrated bundle of products e.g In this article, I have already given a little background to keep my solution fact-driven. These are examples of some niche segments with unique use cases. A recent example is Team vs Slack.

Research Software 156

Research Software Technical Review Strategy Product Research 156

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. There are various articles on the best practices for Customer Success, but all of them are saying the same things over and over again. Note: This article has embedded real-life examples, strategies, and cases from the author and her company, Growbots.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49

Userpilot

DECEMBER 20, 2022

Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. They refer your product to others through word-of-mouth or online reviews and bring in a crowd of new users or visitors.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Case studies. Video tutorials. Checklists.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with accounting software and the ability to generate tax reports easily would ensure a straightforward and efficient tax experience.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Reporting Tools 90

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Take a look at Kontentino’s case study that’s neatly integrated into the Userpilot website: 3.

Analytic Tools 74

Analytic Tools Feedback Software User Testing Customer Experience 74

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset. A path that shortens time to results, accelerates growth and reduces waste due to rework.

Software Review 104

Software Review Product Research Onboarding KPIs Government 104

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. For example, resource centers , knowledge bases , help articles, managed community forums, product documentation, or automated chatbots.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

UX Planet

DECEMBER 11, 2023

CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. Thankfully, they haven’t changed their pricing for more than 2 years (the bundle used to be $949 at the time of Inga’s review, then $999, then it increased to its current price sometime around autumn 2021).

Technical Review 71

Technical Review Certifications Software Review Feedback Software 71

Userpilot

MARCH 4, 2024

Include testimonials : Leverage social proof like testimonials and G2 reviews, and include them in your landing page, sales page, and sign-up pages. Include testimonials and reviews to engage potential customers Social proof is a lever that induces enough trust in visitors and makes them take action fast. Userpilot ’s signup page.

Customer Experience 75

Customer Experience Feedback Software Analytic Tools User Testing 75

Userpilot

JANUARY 3, 2023

This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. Asking for reviews.

User Testing 93

User Testing Feedback Software Research Software Customer Experience 93

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Embedded Analytics 87

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Create case studies with relatable problems that attract good-fit customers. With Userpilot, you can apply these strategies without having to code. Churn rate.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

JULY 18, 2022

The six sources for performing customer loyalty analytics are the customer retention rate, repeat purchase rate, Net Promoter Score , customer satisfaction score, customer effort score, and reviews and ratings. You could, for instance, ask customers about their satisfaction with customer service or the helpfulness of certain help articles.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

SEPTEMBER 18, 2021

Userpilot is the best-recommended activation tool on this list because it's a no-code easy to use tool that comes with all necessary features/elements needed to build a personalized customer journey to help activate customers. It has a large library of UI elements and segment cases that beginners can use. It is also affordable.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). It also includes case studies illustrating the benefits of the tool. The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five.

Research Software 83

Research Software Feedback Software User Testing Reporting Tools 83

Roy Madden

NOVEMBER 3, 2021

Case Study. Impact A cohesive, streamlined workflow for threat intelligence that saves hours every week Increased customer satisfaction due to improved speed of intelligence Real-time sharing makes it easy to instantly alert customers and collaborators. Instantly sharing articles with external email addresses.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

Feedback Software 89

Feedback Software Analytic Tools User Friction Customer Feedback 89

Mixpanel

APRIL 18, 2024

In this article, I’ll show you how my team and I approach product rollouts at Mixpanel in four major stages—and why no step should go skipped. Before a line of code is written or a button is designed, we need to understand the personas that will be using this new feature and their true needs.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

JULY 27, 2021

Ask promoters to review your product on important platforms like G2 and drive social proof. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. UI feature tagging and tracking without needing to code using Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. Ask them to leave positive reviews and drive word-of-mouth referrals.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Agile Velocity

MAY 3, 2024

Based on the proven approach, our software application, Path to Agility Navigator , provides a simple and effective way to continuously improve and measure results from agility. Regularly Review and Adjust : Regularly review and adjust metrics based on changing business needs, lessons learned, and feedback from stakeholders.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding?

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

NOVEMBER 24, 2022

In this article, we’re going to go over the benefits of customer education programs and the five steps you need to follow to launch one. In fact, the Harvard Business Review found that 81% of customers try to solve problems themselves before reaching out to a representative. Create surveys code-free with Userpilot.

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Look no further! How to track customer experience metrics.

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Reduce customer churn due to friction. Get a demo and see how to build one without coding.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

JUNE 28, 2023

This article provides an answer. They achieve the same objective, but there are a few nuances due to platform differences. Social proof is the ultimate user magnet, so enrich your landing page with star ratings, client testimonials, and case studies. Modal asking for a user review.

Feedback Software 87

Feedback Software Analytic Tools User Testing Product Research 87

Userpilot

MAY 9, 2024

That’s why tools like Userpilot make things easier by enabling you to track growth metrics with no-code analytics dashboards. Marketing-qualified leads ( MQLs ) : The number of potential customers interested in your product and fit for your business, as reviewed by the marketing team.

Data Visualization 86

Data Visualization Customer Experience User Testing Marketing 86

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84