Userpilot

OCTOBER 20, 2023

How you define an active user matters. When you use the wrong criteria, you end up building for the wrong users. This article helps you avoid mistakes by explaining what an active user is and why it varies for different products. From this data, you can uncover insights to enhance the user experience and boost retention.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 87

The Product Coalition

FEBRUARY 22, 2022

Crafting an actionable definition for modern product management One of the questions that founders and CEOs often ask in VP / Head of Product interviews is, “What is product management to you?” How it all started For over a decade the definitions I adopted were based on the ultimate guru every PM (including myself) worships: Marty Cagan.

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Definition Product Research Customer Experience Finance 102

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. How Storytelling can create memorable User Experiences. Found this article useful?

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Customer Experience User Experience User Testing Research Software 76

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. I definitely feel like a UserZoom researcher through and through. – – – – – Name: Rose Leitner.

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User Testing Research Software Product Research Customer Experience 107

Userpilot

NOVEMBER 7, 2023

Survey your users, review your support tickets, and examine your usage data to see what’s causing friction and pushing customers away. It can include FAQs, tutorial videos, step-by-step guides, or help articles. Create help resources in different formats to directly tackle these challenges.

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Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

AUGUST 31, 2023

This article answers that and more. They analyze user behavior and run A/B tests, making data-driven decisions to improve the user experience and increase conversion rates. Hacker News: Hacker News is a social news website where people can post and discuss technology news and articles.

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Research Software Feedback Software Analytic Tools User Testing 90

Userpilot

FEBRUARY 21, 2023

Define the definition of success at that particular stage (from your user’s point of view). A truly personalized product experience delivers value according to your customer’s use case, job to be done (JTBD) , and the journey stage—helping users achieve their goals more easily and faster.

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Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you.

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Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

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Userpilot

FEBRUARY 21, 2023

Define the definition of success at that particular stage (from your user’s point of view). A truly personalized product experience delivers value according to your customer’s use case, job to be done (JTBD) , and the journey stage—helping users achieve their goals more easily and faster.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

AUGUST 28, 2022

It gives you more use cases that translate to sticky users. As users experience repeated value, they choose to stay longer with your product and improve retention. An NPS survey asks users how likely they are to recommend your product to others. Apply the strategies discussed above and increase your customer value.

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Feedback Software Customer Feedback Customer Experience User Testing 103

Userpilot

AUGUST 30, 2023

In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. Time to resolution is a critical customer service metric that can make or break your customer support’s reputation.

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Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

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Product Management University

MAY 1, 2020

” “The user experience is too cumbersome.” What parts of the user experience are cumbersome and why? When all of these questions are answered, the business solution definition will be clear because you’ll know exactly what problems have to be solved to affect the outcome. Related Articles.

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The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

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Roman Pichler

NOVEMBER 2, 2021

Listen to this article: [link]. A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. What is Bad Performance?

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Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Unfortunately, the development effort took longer than expected.

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Product Research Customer Experience User Testing Analytic Tools 218

Roman Pichler

APRIL 5, 2022

Listen to this article: [link]. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. 1 Set an Objective. What’s the meeting about?

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UX Planet

JANUARY 16, 2024

Example: User Journey Map Infographic In this article you are going to know below points on User Journey Map 1. Where to do user journey map in the UX process ? What are the steps to create a User journey map ? Type of user journey maps 4. Components of User Journey map 5. Benefits 1.

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Data Visualization User Testing Customer Feedback Customer Experience 69

UX Planet

FEBRUARY 19, 2024

This article is for aspiring designers who are still creating a strong introduction to their UX or UI portfolio. In this article I am going to share with you 50 examples of proven design portfolio introductions from designer hires from Google, Apple, Facebook, Uber, Apple, Spotify, Airbnb, and Amazon. Student at York Sheridan Design.

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UX Technical Review Customer Experience Weak Development Team 88

The Product Coalition

JANUARY 11, 2024

With over five hundred writers contributing from many cities around the globe, we collaborate to produce informative and useful materials, which include case studies, applied practices, methodologies and processes, how-to articles, retrospectives, constructive perspectives and opinions. And the response is “I read it in an article.”

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The Product Coalition

OCTOBER 19, 2023

In this article, JetStyle’s CEO and co-founder Alexey Kulakov will talk about the basics of this notion.You’ll learn the definition of prioritization, its core components — frameworks, goals and metrics, and correlation between teams and backlogs. Are there any negative factors that make customers unhappy as they use the service?

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Data Visualization Customer Feedback Research Software Product Management 119

Roman Pichler

DECEMBER 4, 2018

But if the technical debt is not as significant and does not need to be addressed as urgently, then plan in time for removing some debt in every sprint while continuing to improve the user experience and add or enhance features. You can do this by adding tech debt remedial items to the product backlog. Preventing Technical Debt.

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Feedback Software User Testing Customer Experience Weak Development Team 252

The Product Coalition

APRIL 3, 2023

No matter how many articles you read, videos you watch, or mock interviews you take, you’ll definitely make mistakes when you step into the real world & deal with real products i.e. products you’ll own. Here are my previous articles if you want to explore more. A 15% reduction in dropoffs. That’s all for today folks.

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Research Software Reporting Tools Product Research User Testing 114

UX Planet

JANUARY 18, 2024

As UX designers, our duty is to advocate for our users and help them make decisions for their benefit, even though our boss might not feel the same way. Let’s see if we can answer that question at the end of the article. Photo by Mick Haupt on Unsplash Conclusion Remember the question at the beginning of the article?

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UX Planet

MARCH 2, 2024

Initially, I leaned on the Double Diamond model but soon realized it was not ideal and definitely required some level of modification. Nonetheless, it’s crucial not to overlook the definition of the core user problem you’re addressing and what success criteria could look like. Key considerations: A.

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Product Research Research Software User Testing Analytic Tools 64

The Product Coalition

JANUARY 12, 2024

With over five hundred writers contributing from many cities around the globe, we collaborate to produce informative and useful materials, which include case studies, applied practices, methodologies and processes, how-to articles, retrospectives, constructive perspectives and opinions. And the response is “I read it in an article.”

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Reporting Tools Education Research Software Construction 97

The Product Coalition

MARCH 17, 2021

Getting tight on the definition and use of validation in product is something that has emerged for me recently as the phrase has gained traction and popular use. For example, I disagree with my own use of the word “validate” in my article, the 6 Steps to Validate JTBDs with Surveys. The definition proposed above covers more than UI/UX.

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User Testing Product Research Research Software Customer Experience 135

Userpilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others. He also quotes case studies from Netflix and Google.

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Analytic Tools Research Software Feedback Software Books 92

Roman Pichler

OCTOBER 5, 2021

Second, they can be completed in a sprint according to the Definition of Done. This leads to a weak value proposition and a poor user experience, which are hardly hallmarks of a great product. See my article Boost Your Product Leadership Power for advice on increasing your authority.). Third, they can be tested.

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Weak Development Team Customer Experience User Testing Feedback Software 276

Userpilot

JANUARY 31, 2024

To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. They provide insights to improve user experience and meet customer needs. Why are product analytics tools important?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Product Talk

NOVEMBER 15, 2023

If you still have something in the backlog that hasn’t been released yet, you could do some assumption generation and see if you can identify your riskiest assumptions and at least see if you can run a couple of experiments to de-risk those riskiest assumptions. Tweet This Teresa: Yes, I would definitely run experiments with this.

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Product Research Customer Experience Data Visualization User Testing 228

Modus Create

MARCH 14, 2023

But in today’s era, where change is the only certainty, a clearer and more universal definition has emerged. It decided to be beyond the traditional blog format and weave a narrative through immersive articles, photo essays, and podcasts. Bright’s team decided to revisit the user experience of their portal.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Product Talk

DECEMBER 15, 2021

Richard Simms, Senior User Experience Designer at SEEK Learning. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021. In any job you want to be growing your skill sets.

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Product Research Customer Experience Research Software Reporting Tools 191

The Product Coalition

SEPTEMBER 19, 2022

Sony definitely wanted to be spot on with ensuring the series was being perceived in the right way by both kids and parents. a nice article about trends in this can be read HERE ] So how did Sony do this? My first Sony, but definitely not my last! Understand target audience, design and create to their needs.

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Branding Customer Experience Entertainment Definition 133

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. UI vs UX design UI, which stands for User Interface, refers to the process of designing complete interfaces that allow users to interact with your product. Functionality : A good UX should make it easy for users to complete key tasks.

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UX Customer Experience Data Visualization User Experience 77

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Satisfaction Scale 2. Likert Scale 3. Star Rating 4.

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Feedback Software User Testing Customer Feedback Product Research 52