Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. Customer service is the support given to customers both before and after they buy and use the product or services you offer. Increase revenue.

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Reporting Tools Feedback Software Customer Experience User Testing 96

Agile Velocity

NOVEMBER 12, 2018

In the first couple sentences of “Agile Integration: The Blueprint for Enterprise Architecture,” a recently released report by Red Hat, the authors write: “Business success is increasingly based on your ability to react to change. This is not to be confused with the traditional “agile software development,” according to the authors.

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Reporting Tools Magazine Data Visualization Government 40

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. What is UX Research in Design? Why Is UX Research Important?

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Data Visualization User Testing Research Software Product Research 86

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

eG Innovations

AUGUST 23, 2022

Azure Advisor is a free service and can be accessed via the GUI on the Azure portal where recommendations are collated and can be manually examined. Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. The Azure Advisor score is also reported.

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Reporting Tools Data Visualization Analytic Tools Systems Review 52

Intercom, Inc.

OCTOBER 19, 2022

Explore other articles in the series. Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security. Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. .

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Data Visualization Reporting Tools User Testing Research Software 138

Atlassian

FEBRUARY 11, 2022

The system works kind of like a dating app – but without the drama. Related Article. How Jira Service Management enabled distributed work with an employee self-service tool. In IT Service Management. The process was relatively simple, thanks to Jira Service Management. Related Article.

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Reporting Tools Data Visualization Customer Experience Document 72

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Usersnap

AUGUST 19, 2019

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly. Why adopting a collaboration tool is so important? Better communication. The result?

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Web Development Web Developers Feedback Software Reporting Tools 76

Product Talk

NOVEMBER 16, 2022

My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software.

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Feedback Software Reporting Tools Product Research User Testing 130

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  It’s easy to believe that a small piece of software that works today is done – that it will keep working into the far future. 

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Customer Communications Reporting Tools Artificial Inteligence User Testing 117

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications.

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Data Visualization Reporting Tools Analytic Tools Research Software 97

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. In this article, we’ll discuss the features and limitations of Amplitude analytics. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Let’s find out!

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Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. 70% of customers say understanding how they use products and services is very important to winning their business.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Roy Madden

AUGUST 17, 2021

SolarWinds catapulted into this massive newsline of all these articles saying stuff with no technical insights.” He’s part of a small security team responsible for incident response, incident remediation, reporting on security news, and securing web and mobile applications. Drew Gallis, Cybersecurity Analyst, WillowTree.

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Data Visualization Reporting Tools Document Customer Feedback 114

The Product Coalition

MAY 3, 2020

With very fewer peer interactions, these humble entrepreneurs are able to master the must-haves of their businesses like social media management, website development, and finance with powerful tools and resources. As the founder and manager of a personal brand myself, I can’t emphasize the need for these tools enough.

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Research Software Reporting Tools Startups Customer Experience 88

Usersnap

SEPTEMBER 27, 2022

Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs. Open source solutions are a great and easy way to make yourself familiar with a new topic.

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Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success.

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Data Visualization UX Analytic Tools Reporting Tools 137

eG Innovations

MARCH 24, 2022

This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. The easiest and most comprehensive way to do this is to use the out-of-the-box report included in eG Enterprise, “Citrix Receiver Usage Report“. As of Citrix Workspace App version x.y.z,

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Data Visualization Reporting Tools Customer Experience User Testing 52

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. To truly understand them, you listen to their problems and consider their feedback when you build a solution. They can utilize the product to solve their problem or gain clarity on its use as a solution.

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Reporting Tools Customer Experience Feedback Software User Testing 59

Userpilot

JULY 17, 2023

This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles.

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Analytic Tools Feedback Software Research Software Product Research 84

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. There are many SaaS products , but knowing that, how do you choose the best?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. Many SaaS startups are eager to graduate to the enterprise arena.

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Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Roy Madden

AUGUST 17, 2021

Went from spending 2-3 hours sorting through threat intelligence news to 30 minutes of reading only the most relevant articles. Monitors breaches and vulnerabilities that could put clients at risk…and creates proactive solutions before they become disasters. THE SOLUTION Reducing the volume of information to only critical insights.

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Data Visualization Reporting Tools Research Software User Testing 87

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

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Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

ProductPlan

JUNE 22, 2021

Can you imagine a company that makes spreadsheet software releasing a product that doesn’t let users sum a column of numbers? In broad terms, we can break software product development into two types of requirements. Product requirements document (although these are less common in today’s era of agile product management ).

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User Testing Reporting Tools Customer Experience Document 52

The Product Coalition

JULY 6, 2022

And not just solutions to already articulated problems, but new problems that were pressing and not-so-obvious, that I had totally missed up until then. 8 out of 10 times the solution I was considering ended up altered in some way after that kickoff meeting. You serve your business by making them more revenue/enterprise value.

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Data Visualization Weak Development Team Technical Review Software Review 105

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. Help Scout is a help desk software solution designed to help businesses provide seamless customer support. Let’s dive in!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

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Analytic Tools Data Visualization Feedback Software Research Software 45

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

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Data Visualization Product Research User Testing Research Software 99

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. Then they browse around the various articles until they spot one about filtering reports.

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Analytic Tools Feedback Software Embedded Analytics Reporting Tools 62

Under 10 Consulting

DECEMBER 28, 2019

Catch up on the latest blogs and articles. Reports from industry analysts may reveal new industry trends, and perhaps show how your company and products are influencing them. What documentation exists for your product? For enterprise products, implementation is where all your sales and marketing promises meet the real world.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

The Product Coalition

OCTOBER 28, 2019

What No One Tells You About Being a Product Manager at an Early Stage Startup Over a year ago, I asked around, searched for books or articles, went to several talks but found very little advice on being a product manager at an early-stage startup. In my case, I report directly to the CEO. So be aware of having too many documents.

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Startups User Testing Product Management Product Manager 74