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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

In this article, I’ll share the key takeaways from our discussion, including why market research should be your foundation, how customer engagement has evolved to become a continuous process, and the ways AI is reshaping traditional product management activities.

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Top 7 Help Center Software in 2025

Userpilot

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Search functionality: An intelligent search bar should instantly find relevant articles or FAQs based on keywords. Analytics dashboard : Track customer interactions like module clicks and article views.

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Monitoring ECS Metrics: A Guide for Developers and Operations Teams

eG Innovations

This article will cover the relevant key metrics. Network Traffic: Monitors inbound and outbound data to assess network performance. As a serverless offering for ECS, Fargate provisions compute capacity and scales it based on demand. What are AWS ECS Metrics?

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Improve your outbound messages with new message versioning. Effortlessly create step-by-step Intercom articles.

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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger. Customer feedback: Hello! Best of all?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. Proactive notifications: Article Inserter (built by Intercom).