Product Talk

MAY 17, 2023

You picked up a copy of Continuous Discovery Habits and loved it. You want to start working this way. Tweet This Do you want to convince your team to start working on your first opportunity solution tree ? And this is just the start. I’m hearing more and more about a very simple but challenging problem.

Product Research 183

Product Research Feedback Software Article Books 183

Product Talk

FEBRUARY 7, 2024

It was very waterfall as opposed to working together on coming up with the right solution,” she adds. One of Sandrine’s first goals was to build a strong foundation for the product team, starting with a product vision—something that didn’t exist at the time. At this point, they started to use the “official” template from Product Talk.

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Product Talk

DECEMBER 20, 2023

You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. Everything is going great right up until one of your stakeholders , like your CEO, approaches your team with a shiny new idea.

Product Research 264

Product Research User Testing Customer Experience Differentiation 264

Product Talk

MARCH 13, 2024

This was a question that recently came up in the Continuous Discovery Habits community , where one member was wondering about how to make this transition as smoothly as possible. Himanshu Swaroop , a Transformation Consultant, shared his experience as an advisor at an insurance client where teams used to be set up based on functions.

Research Software 294

Research Software Weak Development Team Feedback Software User Testing 294

Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. This makes the roadmap harder to understand, and it increases the effort to keep it up to date. Therefore, be careful not to mix up goals and features. The development team members regularly work overtime, are permanently stressed, and end up being exhausted.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Product Talk

DECEMBER 27, 2023

How often have you read a book or article and been inspired to take action on it? Chances are there’s a big gap between how inspired you feel and which concrete actions you end up taking. I love going to talks and hearing stories and advice from peers, reading books and articles and generally absorbing as much as I can.

User Testing 194

User Testing Feedback Software Product Research Research Software 194

Userpilot

APRIL 21, 2024

Start creating conversion paths by defining their goals from the customer and business perspective. A conversion path is a sequence of steps the user has to complete to reach a goal, such as signing up for a free trial, booking a demo , or making a purchase. Signing up for a conference? It can increase conversions by up to 86%.

Research Software 92

Research Software Feedback Software User Testing Reporting Tools 92

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. But it definitely communicates how important it was to that person to be able to quickly pull up the right photo. But we still need a way to keep the rest of our team and key stakeholders up to date with what we are learning.

User Friction 218

User Friction Customer Experience Customer Feedback Analytic Tools 218

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. You never start with all the pieces to the puzzle; so it’s up to you to find as many as you can and then choose a path forward.

Product Management 115

Product Management Product Manager Customer Experience User Friction 115

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. The key is to trigger an open-ended follow-up question that prompts users to reveal more. We cover: Types of customer pain points. Six common customer pain points.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Product Management University

APRIL 17, 2024

Sales signs up for a number and then everyone does whatever’s necessary to hit the number. According to a Gartner Group article in January 2024 , they expect AI software to grow at a CAGR of 19.1% If you’re growing less, you’re giving up market share. If you’re in product marketing, you know all too well how this works.

Reporting Tools 147

Reporting Tools Artificial Inteligence Customer Experience Healthcare 147

UX Planet

APRIL 21, 2024

But more importantly, I wanted to share what I’ve learned and help other designers at the start of their UX journey. Inspiration If you’re only going to take one piece of advice from this article, let it be this one. For some reason, when I started out designing, I assumed that looking at similar designs was cheating.

UX 71

UX Data Visualization User Testing Article 71

Product Talk

JANUARY 31, 2024

Tweet This For today’s Ask the Community, we asked members of the Continuous Discovery Habits community to share a story about where they went wrong when they first started their continuous discovery journey. And if not, we hope they’ll illustrate the importance of getting started and being open to learning along the way.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

UX Studio

FEBRUARY 15, 2024

Read our article about AI tools for design and research to get a closer overview. Also, we believe it’s crucial to start experimenting with these as soon as possible. But if you’re curious about these, Jakob Nielsen talks about some of them in his article. Check out our blog today and start learning!

Research Software 93

Research Software Product Research ChatGPT Generative AI 93

UX Studio

APRIL 19, 2024

Home page Both websites start with an almost full-screen “most recent” article or video. This helps users make sure the content is up to date. Schedule Let’s start with the Real Madrid calendar page. One can click it up to 10 times, making superfans rejoice. Let the battle begin!

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Book a demo to get started!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Intercom, Inc.

JUNE 13, 2022

Without further ado, here’s what our Intercom chefs have been cooking up over the past month. To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. Satmetrix Systems, Inc.,

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

NOVEMBER 17, 2021

Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

JANUARY 31, 2023

It has also made it hard to tell what potential applications will ultimately be transformative, or merely end up being toys. It’s also great if someone is out sick and the team needs to pick up their tickets. This means we need to think carefully about how to apply the tech in practice to make it truly useful. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. took advantage of a modular system when they started to sell entire houses through their mail order catalogs. Typically it’s presented as a diagram. Back in 1908, Sears Roebuck and Co.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Andrew Chen

FEBRUARY 5, 2024

Ask them to sign up and 90% will hit the back button to avoid putting in their email and password. Ask people who’ve arrived from Google to read an article, to subscribe and get more updates, and 99% will head back to find the next article. I asked whether each field in a sign-up form is really needed, or is optional.

Customer Experience 91

Customer Experience User Testing Customer Feedback Feedback Software 91

UX Planet

APRIL 12, 2024

And before someone states “hey, that’s farming for you” or even “no one forces them to do it” or the eternal “maybe they’re doing it wrongly, we know better”, also remember the context in which they operate (remember my article on Context ). Suffice to say, it became very clear that there was a gap in available talent for many organizations.

Research Software 87

Research Software Analytic Tools Feedback Software User Testing 87

The Product Coalition

AUGUST 4, 2023

Here is how to level up your skills. A few assumptions: I assume you have zero technical background and start from scratch. You are willing to invest 3–4 hours weekly to level up. If you take only one advice form this article it’s the SQL part — being able to query your data is a superpower for Product Managers.

Product Management 138

Product Management Product Manager Data Visualization Artificial Inteligence 138

UX Planet

JANUARY 4, 2024

Find tools, articles, talks, and everything you need on design systems. . — Interaction Design Foundation” Design System Repositories: Explore renowned open-source systems from leading global companies.

Books 88

Books Article Definition UX 88

Intercom, Inc.

OCTOBER 21, 2020

Keeping our customers’ needs in mind helps us create content that sets our customers up for success, and motivates them to achieve it. Here are 7 strategies you can use to create help articles that really help. Define how your article helps users. To excel with a feature or product – create a best practice article.

User Friction 211

User Friction Data Visualization Customer Experience User Testing 211

Intercom, Inc.

FEBRUARY 16, 2021

Try drawing an animal, or a vegetable, or a fruit that doesn’t exist – you’ll end up with some bizarre drawings but each of them will be an elaborate combination of elements you’ve seen before. The more basic elements you have starting out, the more objects you can potentially create, and the more complex each object will be.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Brian Balfour

JULY 31, 2023

We were shocked when we looked up the stats. Let me know on LinkedIn How LinkedIn’s AI Assisted Content Loop Works The feature is called a "collaborative article." They then use AI to generate the structure and headlines of the article. This adds UGC content to the AI generated article. Is this something you’d listen to?

Article 98

Article Engineering Customer Experience Technology 98

The Product Coalition

JUNE 23, 2022

The “Map” that so many product teams are missing, is collaboratively wrought user stories The Current State Let me know in the comments if this sounds vaguely familiar: Someone higher up than you in the company comes to you and says that for the next quarter they need X delivered, and they need it delivered by Y date. You start to sweat.

Product Management 150

Product Management Product Manager Customer Experience Document 150

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

APRIL 18, 2024

Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” Sign-up pages with one field (email address) and SSO have the highest conversion rates. Define your goals Start by deciding what you want to achieve. Boost free trial or demo sign-ups ? In 6 steps.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Marketing 98

The Product Coalition

FEBRUARY 14, 2023

Case studies are a great way to build up the habit of writing the diversity of your thought process Take a problem, open up google docs/notion & start writing. Start by understanding some basic frameworks and evaluating past solutions of different case studies. Then start trying it out on your own.

Customer Experience 146

Customer Experience Analytic Tools Feedback Software Product Management 146

Userpilot

APRIL 21, 2024

Free up support staff to focus on more complex issues by also adding self-service resources. In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. Onboarding checklist.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Embedded Analytics 96

Mind the Product

SEPTEMBER 22, 2020

Sarcasm aside, Adam’s made good use of the BLUF technique: Bottom Line Up Front, a short template, clearly laying out what the team is working on and how they plan to do [.]. Any system starts to fall back into disorder given any amount of time, and alignment is prone to entropy like any other system. Know the perfect guest?

Feedback Software 191

Feedback Software Systems Review Consulting Article 191

Userpilot

JULY 20, 2023

HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. 249/mo for up to 2,500 MAUs and includes all the fundamental features related to surveys.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

UX Planet

FEBRUARY 25, 2024

My favorite design courses I have personal experience with all the courses I mention in this article, and I also included my own courses, I really hope you’ll find my list useful! If you want to check out Erik’s teaching style first, start here: Erik’s blog (e.g. by Michael Riddering Figma Academy 2.0

UX 87

UX User Testing Customer Experience Banking 87

Product Innovation Educators

FEBRUARY 19, 2024

We define VOC as it’s described in an article called Voice of the Customer written by my co-founder John Hauser and his then-graduate student Abbie Griffin. Voice of the Customer is a systematic, thorough process that starts with qualitative interviews to understand customers’ needs. Our gold standard is 30 interviews.

Research Software 105

Research Software Systems Review User Friction Product Research 105

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 138

Research Software User Testing Product Research Testing 138