Mironov Consulting

JANUARY 24, 2024

  Because we can’t generically prioritize work, validate potential improvements with all audiences, or assume that every customer segments will value benefits similarly.    If up-market, then customization and security certifications and F100 success stories and dozens of integrations are top priority. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Cafe

JANUARY 18, 2024

We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. Leah Tharin Specializes in B2B SaaS, focusing on product-led growth and retention. Product HQ's AI Product Manager Certification ‍ First thing first.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

BrainMates

SEPTEMBER 4, 2023

Product-led growth is a go-to-market strategy that relies on using your product as the primary vehicle to acquire, activate, and retain customers. It’s a strategy that puts the product at the forefront of your growth efforts, leveraging its value to acquire, activate, and retain customers. Would users have influence?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Product Management University

MAY 27, 2020

Start with a customer goal that can be quantified. We’ll assume you’ve already identified WHY this goal is important to other customer goals that are more strategic. Determine which of those obstacles you’d have to eliminate in order for the solution to have significant value to your target customers. Related Articles.

Customer Experience 130

Customer Experience Certifications B2B Definition 130

Product Management University

JUNE 11, 2020

When you’re assertive, you’re more engaging and exude a relaxed confidence, especially if you ask good insightful questions. How are you structuring the team so that we’re creating more value together (for the company and the customers) than we are individually?”. Certification included. Related Articles.

Product Management 130

Product Management Product Manager Certifications Management 130

Product Management University

APRIL 15, 2020

The B2B Product Manager April 2020. COVID-19 changes everything, for us and our customers. This month we offer three things you can do to make sure your product and marketing priorities are in lockstep with the new priorities of your target customers. What to Do When Customer Priorities Have Been Thrown into a Tailspin!

B2B 26

B2B Magazine Product Management Product Manager 26

Userpilot

JULY 13, 2022

Would you like to discover new ones that will give you valuable insights into product management ? Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. Hacker Noon blog articles deliver a wealth of technical insights. Do you follow any product manager blogs?

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Product Management University

OCTOBER 25, 2017

1. Ask Insightful Questions. Speaking to prospective customers in their language is one of the hardest things for salespeople to do because it’s not their comfort zone. The easy fix: spend more time learning about the business dynamics of your target customers versus acquiring more product knowledge.

Certifications 113

Certifications User Testing B2B Framework 113

Product Management University

OCTOBER 17, 2017

For organizations, this approach builds long-term competence for delivering, marketing and selling solutions that address unmet customer needs, regardless of the organizational chaos that’s constantly swirling around the products. But the most difficult part by far and away, is doing from the customer’s perspective.

Product Management 100

Product Management Product Manager Certifications B2B 100

Product Management University

SEPTEMBER 20, 2017

Assess the vertical market segments that represent the majority of customers for each product line and determine the segments with the most overlap across products. Define your top level value theme in the form of a customer goal. The Playbook: Here are 5 steps that will get you going in the right direction. Integrate Products.

Data Visualization 100

Data Visualization Product Management Product Manager Certifications 100

Amplitude

MARCH 16, 2020

When I received my CSPO certificate back in 2012, I was sure that I knew everything about building great digital products. All I had to do was to make sure that my user stories contained enough detail and followed the template. I prioritized increasing sprint velocity and keeping deadlines over continuously improving user behavior.

Product Research 125

Product Research Customer Experience User Testing Research Software 125

Atlassian

FEBRUARY 16, 2022

For SaaS companies that are using the flywheel model, partnering with other organizations on sales, integrations, and add-ons is the best way to attract and satisfy customers who have unique needs. Atlassian is living proof, having partnered with thousands of companies to boost both customer value and revenue.

Customer Experience 77

Customer Experience User Testing Data Visualization Customer Feedback 77

The Product Coalition

JUNE 7, 2019

He is currently Head of Product and User Behavior Analytics at Jüssi, an Internet marketing agency in São Paulo, Brazil. This means, roughly, “I will fulfill my product vision, but I’m not talking to customers”. I realized that 90% of the time, they had never spoken with customers. They were hooked up to the ideas.

Data Visualization 60

Data Visualization Customer Experience Analytic Tools Customer Feedback 60

The Product Coalition

FEBRUARY 4, 2020

If it’s something that has been promised to your users and is a huge driver for the buzz around your upcoming release, it would be a terrible idea to launch without it. To work out what belongs where, think of how each requirement (or lack thereof) will affect customer experience. There’s no real scientific method for measuring impact.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

BrainStation Product Management

MAY 7, 2019

BrainStation offers Online Live Certificate Courses in data, design, development, marketing, and product management. Our panelists confirmed this – as all are working for different organizations, occupying different industries, and creating products for different users. You should be getting feedback all the time.”.

Data Visualization 40

Data Visualization User Testing Analytic Tools Research Software 40

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

The Product Guy

MAY 7, 2020

Mushrooming of training sessions and certifications on PM reflects the situation quite well. . Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Monolithic PRDs have given way to User Stories in today’s era.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

ProductPlan

OCTOBER 1, 2020

From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). Software as a Service has become the predominant business model for B2B software. The 2020 edition is a virtual, one-day event.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle. The five stages of the customer lifecycle.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

UX Studio: Product Management

JANUARY 8, 2021

However, UX studio is one of the fastest-growing app design agencies that was honored to be among the top B2B business service providers, according to the Clutch Global award 2020. As an expert UX agency, we do not only help our partners delight their users with innovative products, but we also build our own digital products.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Gainsight

JUNE 23, 2020

Looking back now, it’s hard to believe that 2020 kicked-off just like any other event year in the fast-paced world of B2B SaaS. . That is what brought over 5,500 customer success and product managers to travel to the Bay Area, so we had to think big and change the game. Pivot…Pivot…Pivaat! Not All Vendors Are Created Equal.

Events 88

Events Feedback Software Technical Review Systems Review 88

Product Management University

AUGUST 7, 2017

If your products consistently make people better at their job in a way that’s valuable to the customer organization, you’ll have those customers for life. In a world of SaaS and recurring revenue models, customer retention is the single biggest testament to the value of your products and services. Market your successes.

Customer Feedback 100

Customer Feedback Customer Experience Certifications Education 100

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. Ovsyannikov describes four dimensions of the customer journey: Onboarding the solutions a customer has purchased in a meaningful way. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. They also asked a lot of eye-opening questions — both about the current state of customer testing and what’s in store for the future.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Userpilot

JANUARY 7, 2021

SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Well, the $10 invested in getting the new user to complete the video tutorial will likely result in a much higher LTV. And their secret weapon for user growth, retention and feature adoption can be yours too.

Onboarding KPIs 85

Onboarding KPIs Research Software Feedback Software User Testing 85

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 77

Research Software User Testing Technical Review Product Research 77

BrainStation Product Management

AUGUST 7, 2019

In fact, interviewees come from all sorts of industries and their discussions – which rarely clock in above the half-hour mark – cover everything including arts, science, user experience, strategy, career tips, design, differentiation, and metrics. . Find out more about BrainStation’s Product Management Certification Courses.

User Testing 63

User Testing Research Software Product Research Product Management 63

BrainStation Product Management

AUGUST 7, 2019

BrainStation offers Online Live Certificate Courses in data, design, development, marketing, and product management. Or try a January show featuring MobileIron CEO Bob Tinker , Author of Survival to Thrival , where the group discusses how enterprise B2B companies are challenged by finding the right go-to-market fit. . How I Built This.

User Testing 40

User Testing Product Research Research Software Product Management 40

Mixpanel

MARCH 7, 2021

Getting that feedback is invaluable in shaping opinions, planning projects, and presenting strategy to management.” in Political Economy and a Certificate in Entrepreneurship & Technology.” Returning home to London, I worked as a product manager for a B2B data tech startup. I caught the bug.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. What is SurveyMonkey?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

OCTOBER 27, 2020

While your backers will, we assume, be your initial pool of users, you need to think about how other people will pay for your product once the crowdfunding campaign is over. Advertising : This model sometimes goes hand-in-hand with freemium, where users can pay for an ad-free experience. Check out our certifications here.

Feedback Software 89

Feedback Software Customer Experience Entertainment Advertising 89