Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Before diving into the data, I recommend establishing a shared definition of success at the project’s outset.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. What’s Enterprise? Business-to-consumer (B2C) targets individuals and families. Another fuzzy line divides SMB (small/medium businesses) from enterprises. Unstated B2C Assumptions. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ? Meta Manager, Product Data Operations Meta office.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Product Management Unpacked

JULY 11, 2019

When I started in product management in the mid-1980s, most product managers were hired to work in traditional B2C businesses, which is where the idea of product management originated. Product managers were difficult to hire even when the need for talent was coming more specifically from enterprise and B2C software and technology companies.

Education 217

Education Automotive Product Management Product Manager 217

The Product Coalition

JANUARY 24, 2022

Today, I will summarize a few aspects of this case in a structured way, more than just being data-driven. Precisely, a candidate should showcase his/her entrepreneurial mindset which is not only data-driven but growth-centric as well. Total accessible market (TAM): It shows the total market demand for a product or a service.

Data Visualization 183

Data Visualization User Testing Research Software Marketing 183

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

MARCH 24, 2025

Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Salesforce Field Service is a market leader with customers including many Fortune 500 companies. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

SEPTEMBER 15, 2024

Only Heap, Fullstory, and Posthog offer such functionality among the dedicated analytics platforms. The feature eliminates the need for manual event tracking and provides access to historical event data. To use the feature, enable autocapture in Settings (scroll down to Raw data settings). Why is this such a big deal?

Data Visualization 111

Data Visualization Customer Experience Customer Feedback Analytic Tools 111

The Product Guy

JULY 12, 2018

This doesn’t mean sending out surveys to users, getting secondhand feedback from your sales or client services teams, or even listening to recordings. These channels are valuable and a product manager should use these types of data, but none of these can replace the value and importance of one on one customer conversations.

Customer Feedback 258

Customer Feedback User Testing Product Management Product Manager 258

Userpilot

JULY 7, 2024

A good CCM solution combines automation with personalization, 4 data integration , and analytics. Respond.io – best customer communications software for B2C companies. Intercom – best AI-powered customer service platform. Adobe Experience Manager Forms – best customer experience management tools.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Product Talk

MAY 13, 2020

By the time you see revenue (or a lack of it)—whether it’s in a dashboard, cash in the bank, or a cancellation notice from a churned customer—it’s too late to take corrective action. We will sell into new customer segments (from SMBs to Enterprises or from parents to grandparents). What is a lagging indicator?

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used.

Customer Experience 158

Customer Experience User Testing Data Visualization Analytic Tools 158

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Who would be the best fit for this job? Who would be a bad fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Mixpanel

FEBRUARY 2, 2021

Before we get into the details behind our strategy and approach, here’s a quick overview: An expanded data limit on our Free Plan, from 1,000 MTUs to 100,000 MTUs (or up to 100M events per month), representing an increase of 100x. No more data history limits on all new Free, Growth, and Enterprise Plans.

Data Visualization 94

Data Visualization Analytic Tools User Testing Research Software 94

Amplitude

NOVEMBER 12, 2019

Whether the pricing model is monthly, yearly, or otherwise, subscription-based pricing models keep revenue relatively predictable. Product analytics help you uncover important insights to answer questions including what is your product’s key activation event that results in longer user retention? opportunities).

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 27, 2025

Data-driven decision-making: Strong analytical skills, with the ability to use data to drive decision-making and measure success. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Mironov Consulting

SEPTEMBER 14, 2020

They come from professional services groups — which is all bespoke contracts and project management. Questions: “Have you ever had a team of product managers reporting directly to you? Tell me about products or services that you personally managed…”). And they make most of their process/tooling choices.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

ProductPlan

NOVEMBER 2, 2021

Our customers span across thousands of organizations ranging from smaller, growth-stage startups to Fortune 500 global enterprises. In particular, we’ve observed customers struggling to democratize access to the artifacts & insights that inform prioritization and go-to-market. Change is Afoot. Embracing digital transformation.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Roadmap 98

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. Therefore, the first question any aspiring agile startup should answer for itself is simple: is it a sales-driven, product-driven, or tech-driven enterprise? ‘Fast-growing’ in the sense of this article refers to startups of at least 200 staff strong.

Agile 195

Agile Startups Technical Review Software Review 195

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 105

B2B User Testing Research Software Analytic Tools 105

Mind the Product

MARCH 11, 2020

Our product helps businesses (especially in financial services) use natural language processing to get information and insights from their documents at scale. This area has a special blend of pure product, operations and tech that doesn’t seem to be as prominent in the B2C world. My Career Experience.

Research Software 125

Research Software B2C Artificial Inteligence Customer Experience 125

The Product Coalition

JANUARY 24, 2021

OKRs are an amazing tool to drive business success. So you will see things like “release a mobile app”, “add analytics”, “integrate with [a certain platform]”. In B2C companies, this often translates into initiatives with a very rough guesstimation of how much ARR will each initiative bring. Starting with OKRs is easy.

Analytic Tools 200

Analytic Tools Customer Experience B2C Enterprise 200

Product Innovation Educators

MAY 7, 2018

It’s titled Building Products for the Enterprise. The authors join this episode to discuss how product management is different for enterprise software products, including: Differences in consumers from B2B and B2C. How the scale of enterprise customers impacts product work. The impact a direct sales team has.

B2B 120

B2B Analytic Tools B2C Enterprise 120

The Product Coalition

MARCH 6, 2019

How are consumer and enterprise products intrinsically different? Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 Whereas B2C products cannot be customized for your 100+ or 10000+ end customer base.

B2C 60

B2C B2B Customer Experience Enterprise 60

Userpilot

MAY 30, 2024

They are a powerful tool capitalizing on strong psychological drives. To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo! You can then visualize them in a line graph to see which of them correlate with activation/adoption events.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

The Product Coalition

JULY 17, 2018

Is there a difference between developing a product for enterprise and a consumer? Although in both cases your software product is used by humans, an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

B2C 60

B2C B2B User Testing Feedback Software 60

The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150