Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

APRIL 17, 2024

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Why do you need it in the first place?

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

The Product Coalition

JULY 8, 2022

Radical shifts are taking place in the banking industry. As a result, the banking industry is indeed facing several challenges. Upgrading legacy banking systems in order to support innovations of today is also a challenge, however, with blockchain? digital transformation in traditional banking is possible.

Banking 147

Banking Finance Data Visualization Technology 147

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? Best segmentation and analytics tools. Segmentation analytics help you identify patterns and gain deeper insights into customer groups. It offers unique features like cart analysis and campaign reporting. The purpose?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Mobile customer feedback – specifically customer sentiment and emotion data – is the biggest area of opportunity right now for finance apps.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. The second is to use proactive engagement strategies and contextually relevant messaging.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Search and self-service is how people expect to find things.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userpilot

MAY 17, 2025

Customer loyalty(retention): With a mobile onboarding tool such as Userpilot , you can send regular prompts, personalized content, and thoughtful push notifications, and keep satisfied users returning. Then plot those moments in a single visual map. Finally, attach KPIs so each leak shows up in the data before it hurts user retention.

Analytic Tools 62

Analytic Tools Research Software Feedback Software Data Visualization 62

The Product Guy

MAY 7, 2020

Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists. There are various tools that can be used for roadmapping such as Aha!, Data vs Intuition.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. Specifically for finance apps, measuring and acting on emotion data can help: Gather feedback about new products or updates to existing products.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Intercom, Inc.

JANUARY 21, 2020

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Services: (Airbnb, Deliveroo, Uber) 40.5%. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

JULY 17, 2023

Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. TL;DR Customer feedback software refers to the platforms and tools that help you gather and analyze insights from customer feedback.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

The Product Coalition

SEPTEMBER 14, 2020

Cyber-attacks are launched from one computer from another computer where the aim of cyber-attacks is either to disable the target computer to gain access to the target computer’s data and gain admin privileges to manipulate this data. One such attack was carried out on the database of online banking company Capital One.

Data Visualization 156

Data Visualization Banking Certifications Customer Experience 156

Product Talk

JANUARY 31, 2024

I have found it challenging to succinctly explain the insights while also showing enough of my work to get people bought in on the recommendations,” says Leann. “It The designer Leann was working with took the time to visually outline the broader opportunity and possible benefits in a compelling way.

Product Research 309

Product Research Reporting Tools Feedback Software Customer Communications 309

Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Karen Church, Intercom VP of Research & Data Science. So today we’re looking at emoji’s use in business messaging. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

Analytic Tools 100

Analytic Tools Feedback Software Reporting Tools Data Visualization 100

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Userpilot

JANUARY 20, 2025

How to use session replay tools to streamline the debugging process. Features to look for in a session replay tool. For example, a security bug can indicate your tool is unsafe, which immediately raises alarm bells for customers, and they'll consider switching to a competitor in no time.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Mixpanel

JANUARY 12, 2023

It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. And just like a product process, you need data to create something great. From customer research to monitoring and iteration, good copywriting is rooted in data. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Intercom, Inc.

APRIL 29, 2020

By now, we’ve all received those hundreds of COVID-19 emails from services that we maybe used once 10 years ago. For one, we didn’t want to spam all our users and so we used our own data in Intercom to identify dormant users and took them off the list. Add value, not just noise. Automatically give customers what they need.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Product Management Unpacked

JULY 9, 2020

Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Despite being a vital safety and security tool, KYC failure is a significant headache for fintech apps. Analyze your KYC funnel as user behavior data rolls in 4. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Userpilot

JULY 29, 2024

In this article, we’ll explore these two concepts, their differences, and how to use product analytics and feedback to segment customers in Userpilot. These concepts differ based on the following criteria: Data collection : Use surveys , focus groups, and interviews to collect psychographic data. Let’s dive in. Get a demo.

Data Visualization 103

Data Visualization User Testing Analytic Tools Reporting Tools 103

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Our world is mobile, and so are our expectations as consumers.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

The Product Coalition

JULY 21, 2022

Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices. A report by eMarketer states that online retail sales will reach $6.17 trillion in 2022.

Reporting Tools 167

Reporting Tools Artificial Inteligence Data Visualization Wireless 167

Mind the Product

JUNE 22, 2018

He speaks about his experiences of engineering innovative Kenyan payment systems such as M-Pesa and M-Shwari, and of reinventing how we manage asthma conditions using simple computing tools. The service lets customers manage their finances with their mobile phone. The Story of M-Pesa and M-Shwari. Be Passionate. It’s a simple as that.

Data Visualization 139

Data Visualization Banking Weak Development Team Customer Experience 139

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. But our product managers and our designers and our software engineers learn about our customers through research reports or through personas, or through customer journey maps. Find something that you can do that’s of service for consumers with their relationship to their vehicle.

Product Research 267

Product Research User Testing Data Visualization Research Software 267

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 28, 2020

The messages have started blurring together. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Because they were listening to the data and monitoring their customers’ behavior, they were able to be proactive in this time of turbulence.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147