The Product Guy

DECEMBER 15, 2019

Initially joining Vydia in 2016, Gaudio played a pivotal role in building and leading the company’s marketing division, which helped earn Vydia recognition for its innovative product, fast-growing business, and attractive culture. and Automata Robotics over the last decade. The Best Visionary Product.

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

Alchemer Mobile

FEBRUARY 26, 2025

For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app. If many customers report difficulty with account settings, the bank can prioritize improvements to the user interface (UI). Businesses that adapt quickly to customer needs are more likely to stay competitive.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

The Product Guy

FEBRUARY 21, 2025

From Banking to Tech: Lessons from her time at JP Morgan and pivoting into entrepreneurship. If you’re struggling with perfectionism in your product role, this episode offers key lessons in letting go and focusing on impact. Learning to Build: How coding bootcamps helped Maya develop problem-solving skills.

Product Manager 195

Product Manager Product Management Banking Finance 195

Roy Madden

JULY 28, 2022

Market Intelligence. The new Feedly Neobanks Leo Concept is a handy list of the top 350 digital banks. Speed up your market intelligence research Neobanks is one of the machine learning models included in Feedly for Market Intelligence. Tracks over 350 neobank companies across the globe. START 30-DAY FREE TRIAL.

Banking 110

Banking Artificial Inteligence Product launches Product Research 110

Product Talk

DECEMBER 18, 2024

I chose this market because Netflix is in 100+ countries and everybody is familiar with it. I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers. Tweet This I can give an example.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

Alchemer Mobile

APRIL 5, 2022

Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Response rates were phenomenal, with 94% for Fintech, a whopping 98% for Banking, and a high 97% for Insurance (91% overall).

Finance 261

Finance User Testing Feedback Software Research Software 261

Product Talk

MAY 18, 2022

You might need to get buy-in or support from leadership, you may need to collaborate with user research or data science teams, and you will likely experience some overlap with customer-facing teams like sales, marketing, and customer success. We see similar tendencies on the marketing side. It just mattered if they banked somewhere.

User Testing 296

User Testing Customer Experience Customer Feedback Product Research 296

Roman Pichler

MARCH 14, 2017

Product managers used to do the upfront market research, product planning, and requirements definition work. This is in stark contrast to the collaboration required in an agile process where product people are required to collaborate with the development teams on an ongoing basis—without neglecting the market and the internal stakeholders.

Product Manager 281

Product Manager Product Management Research Software Product Research 281

Product Management University

AUGUST 24, 2020

In B2B organizations the same concepts apply to product management and product marketing teams for the same reasons. If you lead a product management or product marketing team, creating a strong brand identity allows you to define your value to the organization and establishes the criteria by which you want to be held accountable.

Branding 165

Branding Product Marketing Marketing Product Manager 165

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. The company provides multi-channel, market-specific digital solutions for ordering, payment, loyalty and lifecycle management that integrate across online, mobile, tablet, kiosk and call center platforms.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

JULY 28, 2020

Unlike the banks, we display our fee upfront and deduct it before currency conversion. We use the mid-market exchange provided by Reuters with no mark-up, so there are no nasty surprises for customers. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas.

Banking 237

Banking Marketing Leadership 237

Alchemer Mobile

AUGUST 5, 2020

Mobile-first finance companies are disrupting the market left and right – especially in light of the COVID-19 pandemic. While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Let’s unpack that a bit more.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Lenny Rachitsky

MAY 15, 2025

The 99% complete fallacy: Revolut instills the mindset that products at 99% completion are closer to 0% than 100%—driving product owners to relentlessly focus on the final mile that includes customer acquisition, sales enablement, and marketing coordination. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Weak Development Team 79

Weak Development Team Technical Review Software Review Feedback Software 79

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I rarely thought about it after that.

Product Manager 325

Product Manager Product Management Product Research Customer Experience 325

Product Talk

NOVEMBER 6, 2024

Meet the Continuous Discovery Champion, Teeba Teeba’s career so far has included four years in non-product roles, four years as a business owner, and four years working in fintech/banking product roles. Meet our continuous discovery champion, Teeba Alkhudairi. Teeba recently joined Lightspeed Commerce as a Senior Product Manager.

Product Research 208

Product Research Research Software Feedback Software User Testing 208

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

NOVEMBER 27, 2024

By showing how users interact with different elements on the page or product screen, session replays provide product teams , designers, and marketers with valuable insights into user behavior. Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. The best part?

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

The Product Guy

JULY 4, 2019

When the stock market would close at a high there would be a 50% increase in calls to request fund transfers. After working at Northwestern University, I became a consultant and was responsible for servicing one of the largest banking institutions in the nation.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Mind the Product

APRIL 16, 2020

HSBC’s share of the millennial market had been shrinking for the previous three years. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence!

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Intercom, Inc.

NOVEMBER 18, 2019

We worked with an independent market research firm to survey a random sample of 500 consumers and 500 business leaders. In fact, sales is now the most common use case (41%), followed closely by support (37%) and marketing (17%). “Business leaders saved an average of $300,000 in 2019 from their chatbots” The lede?

User Testing 42

User Testing Product Research Banking B2C 42

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Lenny Rachitsky

MAY 22, 2025

High-growth environments (Google in the early mobile era, Agoda’s A/B culture, Binance’s hyperscale, N26’s pan-EU banking) give you daily reps and a powerful alumni network—worth far more than early salary bumps. Work at companies that compound learning. Optimize for your superpowers, not your gaps.

Product Research 74

Product Research Data Visualization Research Software Feedback Software 74

The Product Coalition

JUNE 22, 2023

Or what if you wanted to check the status of your white labeled credit card not with the issuing bank, but with the label? As the consumer experience may cross channels and vendors, expectations around marketing and branding may need to be updated. A little scary.) Security is a prerequisite in connected commerce.

Finance 145

Finance Banking User Testing Customer Experience 145

Product Management University

MAY 24, 2021

For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments. At the top of your game, you’re delivering solutions with industry-specific functionality that make customers more competitive in their markets.

User Testing 246

User Testing Customer Experience Product Manager Product Management 246

Product Management University

JUNE 12, 2024

Jaw-Dropping Moment 1 Shortly after the 2008 financial crisis, a FinTech company that processes credit card transactions for many of the big banks and card issuers was planning a series of enhancements to help their customers acquire new and more creditworthy cardholders to make up for the many cardholders they lost via default.

Product Research 259

Product Research Customer Experience Customer Feedback User Testing 259

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Finance brands were generally spared by the marketplace shakeup of 2020.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. Remove silos between product, marketing, and customer service. Identify gaps in communication and onboarding. Inform or validate your product roadmap.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Much like the lollipop for your child in the queue at the bank. Illustrations Could Give you a Free PR and Marketing Boost.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

The Product Coalition

MAY 27, 2022

Blockchain is responsible for facilitating tasks in regular lives, investing protocols that can bring passive returns compared to the savings arenas and conventional banking. Blockchain also offers banking services. When you transact in cryptocurrencies, there is no need for you to input your banking data or personal information.

Data Visualization 174

Data Visualization Banking Customer Experience Finance 174

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. In all my time working in marketing and navigating situations where crises have emerged, the ability to take early and decisive action has been critically important.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

UX Planet

JANUARY 15, 2025

It measures effectiveness of call-to-action (CTA) buttons, ads, and email marketing. Ideal for businesses with weekly usage patterns (e.g., e-learning, businesstools). Monthly Active Users (MAU): Users engaged within a month. Relevant for services with less frequent interaction (e.g., DAU, WAU and MAU. Image by gainsight.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. Product strategies frequently have to be changed depending on the market conditions and changing business goals.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project.

Research Software 155

Research Software Feedback Software Reporting Tools Data Visualization 155

Mind the Product

MARCH 20, 2020

Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights.

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Mind the Product

AUGUST 9, 2019

Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams? For how to bring a product to market? Talk to marketing.

Product Research 180

Product Research Product Manager Product Management Feedback Software 180

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Product Talk

MAY 13, 2020

Grow market share. By the time you see revenue (or a lack of it)—whether it’s in a dashboard, cash in the bank, or a cancellation notice from a churned customer—it’s too late to take corrective action. Will you grow revenue because your company will take a share of new markets and new budgets/wallets? Grow profit.

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360