Remove Banking Remove Naming Remove Technical Review Remove User Testing
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Erste Group redefining digital customer experience with continuous feedback

Usersnap

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

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How to Prepare Banks for Digital Transformation

The Product Coalition

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? David Gledhill , DBS Bank Chief Information Officer. But why is this? We identify opportunities.

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Let’s Abandon Customers and Users

Mironov Consulting

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. So let’s abandon the words ‘customer’ and ‘user’ entirely, and be more explicit about who/what we mean. See personas 4 and 7.”

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FinTech Onboarding: 13 Best Practices for Customer Success

Userpilot

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. to assist customers at all times. What is FinTech onboarding?

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How to Develop a Fintech App: Features, Trends, and Costs

The Product Coalition

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. What is fintech?

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The 5 Most Trusted Mobile App Development Companies in Poland for 2021

The Product Coalition

Are you searching for the tech and design partner you can trust while building your mobile app together? Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. It’s likely your mobile device.

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Digital Customer Experience: How to Thrive in 2022

UX Studio

Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. What is Digital Customer Experience?