Mind the Product

SEPTEMBER 6, 2018

Often when product managers are pulled into customer conversations, they are asked to either present the product roadmap or help out with an escalation, neither of which are ideal for learning about the customer. During product roadmap presentations, product managers are expected to appear knowledgeable. In Conclusion.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. All systems place great emphasis on responsiveness in their interaction with the user. All operating systems support mobile payment systems. Hidden features are not allowed.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

MAY 30, 2025

Banking apps celebrating feature adoption miss the point of their mobile applications. The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. The real magic happens when you layer these insights and use the combined insights to build out a product development roadmap.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. High-human interaction tasks include conducting employee performance reviews, focus groups, discussing budget forecasts, coordinating with partners, etc.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Scale our systems to flexibly lend to more users. Create Frameworks and Processes, not Roadmaps.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Additionally, product management ultimately drives what gets included in the product roadmap. Step 3: Reviewed.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Review your progress before it is ready. Don’t Just Test.

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

OCTOBER 19, 2020

Highlights Years of experience in building native and cross-platform applications Pre-vetted engineers and developers for plug-and-play remote teams Highly transparent and collaborative systems for steady progress towards goals 2) Endive Software?—?Creative

Research Software 95

Research Software Technical Review Development User Testing 95

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  But if we see this as a systemic problem, it can be less about individuals.  More  Sequentially, separately, quickly.  Our

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

NOVEMBER 26, 2019

Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans. On one side of the dividing gap they’re expected to ship products and features according to the roadmap, not unlike project managers.

Onboarding KPIs 84

Onboarding KPIs Product Research Agile User Testing 84

Userpilot

DECEMBER 17, 2020

User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. How to Implement User Feedback in Your Product Roadmap. (i) Such as:chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Popular quantitative research methodologies include rating systems (e.g. Get valuable insights from customer reviews and brand mentions.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. Our platform is a unified system. But these businesses are struggling with internet scale, struggling to integrate legacy phone systems with modern efficient ways of communicating. Let’s call it Exemplary Bank.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Mironov Consulting

JULY 27, 2023

” Product: “We’re endlessly creating and updating demos, decks, product bulletins, release dates/roadmaps, FAQs, technical docs, checklists, cheat sheets -- but Sales hardly uses any of them, and still expresses deep frustration with us.  Sales   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

APRIL 17, 2024

Integration benefits are huge, allowing you to connect with other tools and systems you already use. Platforms with scalable pricing models can adapt to your changing needs, ensuring you always have the right level of service without breaking the bank. This means they have proven systems to keep your data safe and secure.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Modus Create

JUNE 20, 2023

You don’t have to provision servers to run apps, storage systems, or databases at any scale. However, due to more frequent and sophisticated cyberattacks, organizations can’t afford to treat security as an afterthought. Teams responsible for application security were often different from those working on features.

Feedback Software 75

Feedback Software Reporting Tools Development Technical Review 75

The Product Coalition

NOVEMBER 7, 2019

In the 14 years since he started working with Agile methodologies, he has helped companies such as Spotify, H&M, King, Avanza Bank, Telenor, and Sony Ericsson work more effectively. I suppose connecting with people on a human level and connecting with systems on a system level has been a breakthrough for me.

Agile 60

Agile Research Software Feedback Software Systems Review 60

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

System design: tests problem-solving ability, technical knowledge, and ability to work with ambiguity Leadership, collaboration, and cross-functional communication: assesses your ability to collaborate, communicate, and get buy-in from various stakeholders. These are system design , program sense , and cross-functional partnerships.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

ProductPlan

DECEMBER 6, 2022

Personal finance, banking, and credit. For instance, the delivery of mobile consumer banking services involves multiple product managers or product management teams. The online banking product manager. The mobile banking product manager. Lending and underwriting. Person-to-person money transfer.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Arkenea

FEBRUARY 11, 2025

Thanks to a simplified payment system, ordering things online has become faster and more convenient. Pharmacies can link their bank account or PayPal account to the app to receive payments directly. Payment Gateways: Ensure to offer multiple payment options such as PayPal or credit cards over a safe and private payment system.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Andrew Chen

NOVEMBER 1, 2021

By understanding how these forces work, we can accelerate the systems that power them. This is driven by a variety of forces, starting with customer acquisition costs that often spike due to market saturation, and as viral growth to slows down. This is when a network “hits the ceiling,” and growth stalls. Tipping Point.

Customer Experience 82

Customer Experience User Testing Onboarding KPIs Technical Review 82

The Product Coalition

OCTOBER 21, 2019

In this situation, project estimates were not estimated in the usual way due to the high level of uncertainty we faced. 3rd-party service integrations affected the roadmap. We hadn’t taken that into account while planning the roadmap. Our Slip-ups and How We Handled Them: 1. 3rd-party service impacted data architecture.

Technical Review 64

Technical Review Technical Advisors Research Software Agile 64

Product Solving

AUGUST 26, 2020

From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Adding friction in key parts of the product likely wasn't on the roadmap for Zoom , but responding to issues and adding it in was the right decision. so they thought.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments. The company’s mission is to catalyze the shift to a sustainable transportation system. But the mission includes a twist.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. So when you look at it at a glance, it looks correct, and until you really apply your slower systemic reasoning, it can be hard to see that. So, it’s an interesting question.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Mironov Consulting

OCTOBER 26, 2016

The need to “sell” the value of roadmaps and architecture to Sales. Agile development teams think about productivity in terms of overall velocity metrics and backlog/roadmap commitment. Can we make commitments against the top 2-3 big roadmap items and get them done when we say we will? The Roadmap Is the Roadmap Is the Roadmap.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Watch the video below.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Intercom, Inc.

SEPTEMBER 12, 2019

Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault. This is the system.” ” The system is exclusive for people who are privileged enough to be able to use these machines, people who use them on a day to day basis.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. was still working as a senior VP of an investment bank, he explored the investment potential of the internet. Britannica.com ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Mironov Consulting

FEBRUARY 27, 2023

Our on-prem customers have conflicting demands of us: an ongoing stream of fixes and improvements that don't require upgrading their fragile factory systems or re-implementing any custom integrations. ”  If we chase one big non-conforming account at a time, we’ll constantly reshuffle roadmaps and make little progress.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products.

Feedback Software 40

Feedback Software Research Software User Testing Product Research 40

Business of Software Conference

OCTOBER 11, 2023

Linear for project management) Decisions made on trend may be conjoined in contextual groups, similar to pillars Segmenting market to reach “best of both worlds” For example: Red Hat (RHEL), mongoDB, elastic, Slack Enterprise vs core technology mass-market consumer product Choices can be taken to extreme levels to distinguish a small company in a competitive (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Alchemer Mobile

JUNE 3, 2025

Our new e-guide, The Financial Services Industrys Guide to Collecting Customer Feedback , digs into the practical strategies financial institutions are using to capture feedback across every touchpoint, from in-branch visits to mobile banking. Direct feedback from mobile banking surveys helps you spot app friction.

Feedback Software 100

Feedback Software Customer Feedback User Testing Data Visualization 100

Lenny Rachitsky

APRIL 1, 2025

After stating assumptions, strong candidates review their game plan for the interview and check in with the interviewer to make sure they’re on the same page about how they’ll be spending the time together. signals a lack of systems thinking and can miss critical strategic opportunities.

Research Software 110

Research Software Analytic Tools Feedback Software Definition 110

Mironov Consulting

AUGUST 19, 2024

  The weekly exec meeting starts with a deal-level pipeline review.    Any individual (huge) prospect might get 40 drip marketing touches and 12 sales meetings and 3 demos and 60 website visits and 5 reference calls and 2 architecture/security reviews and 3 contract negotiation sessions scattered across a full calendar year. 

Analytic Tools 64

Analytic Tools User Testing Customer Experience Software Review 64

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. This is what my salary and my bank account looked like over the past number of years.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52