Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Well that was quite the year. Above all, thanks for reading, sharing, and listening to our content.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. A well-structured product team requires a product leader – either a product manager or a product owner. How to choose the right product team structure for your SaaS?

Analytic Tools 98

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Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. What is B2B marketing? B2B vs. B2C marketing.

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B2B User Testing Research Software Analytic Tools 105

The Product Coalition

MAY 17, 2021

Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. Given that Scrum is a framework with a precise and concise yet short “manual,” this effect should not surprise anyone. Page 6: The Product Owner is one person, not a committee.

Software Review 89

Software Review Technical Review Customer Experience Research Software 89

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. You can think of tooltips as tiny maps within your product that ensure customers don’t get confused as they move through the user journey. Users might miss the message and get frustrated.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Data Visualization 98

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Short on time?

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Your customers should know your employees by name. Short on time? Specialize. An entrepreneurial spirit.

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Onboarding KPIs Research Software Customer Experience Dashboard 143

Intercom, Inc.

AUGUST 15, 2019

But if these design leaders can seize the opportunity of having a seat at the table, they can assemble an interdisciplinary team that solves real customer problems, proves their worth, and ultimately changes the future of the company and the products it delivers. Here are five quick takeaways: You must establish deep empathy for the customer.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. It also looks into factors that you need to consider when choosing one.

Framework 98

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Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? The focus of product management is overseeing product development at all stages of its lifecycle. Product improvement should be one of the top product manager goals.

Product Research 98

Product Research User Testing Onboarding KPIs Feedback Software 98

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). Leading the Product.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

The Product Coalition

JANUARY 3, 2020

You have no idea about product management? I have compiled the most relevant learning resources (books, blogs, etc) that will help you?—?as There is no educational starting place for people who want to understand the basic concepts of product management. and every manager interested in innovation.” as an entrepreneur?—?to

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PMLesson's Ace the PM Interview

JANUARY 14, 2019

Sanaz Alexander is a product manager at the Disney ABC Television Group Software Solutions team based in Burbank, CA. At Disney, she is currently working on software for Disney's broadcast operations team and streaming services and manages a team of 12 designers, developers, and QA professionals.

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Reporting Tools Startups User Testing Data Visualization 61

Userpilot

JANUARY 11, 2022

From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. If you make new features open in a new tab every time, you’ll disrupt your onboarding automation and disorientate your customer. Let’s get into it. Bad UX Design #1: New feature, new tab.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

MARCH 5, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? The million-dollar question is: which tools do you use and to what end? Table of Contents.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

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Article Feedback Software Research Software User Testing 82

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. Storytelling and practical ways of improving both hard and soft skills. Problem solving has like three depths. How are you doing?

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User Testing Feedback Software Research Software Data Visualization 66

Gainsight

JUNE 23, 2020

I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. We knew we wanted to come back to San Francisco, so that was our end game…to find a cost-effective way to continue doing business where both parties don’t lose. Pivot…Pivot…Pivaat!

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Events Feedback Software Technical Review Systems Review 88

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. Because it improves customer retention and reduces churn. One of the biggest reasons that customers churn is that they don’t know how to use your product. One of the biggest reasons that customers churn is that they don’t know how to use your product.

Analytic Tools 84

Analytic Tools Research Software Education Customer Experience 84

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. The GDPR will also apply to countries outside the EU who have customers within the EU. Why am I writing about this for the Mind the Product blog? On May 25th 2018 something big is happening which needs your attention.

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Data Visualization Technical Review Reporting Tools Technical Advisors 84

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. Most product teams are starting to integrate discovery practices into their product development process. Most product teams are starting to integrate discovery practices into their product development process.

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Product Research User Testing Data Visualization Research Software 216

Mind the Product

MAY 25, 2018

Initially we worked with a team from ThoughtWorks for 12 weeks. JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. This is what we did.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Product Innovation Educators

JUNE 10, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Yep, product management is hip and the world knows it! Product managers – learn how to create high performing cross-functional teams and avoid dysfunction!

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Customer Feedback Product Management Product Manager Management 48

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. In this blog post, we will be answering this question from different viewpoints. So, even Apple’s management team admits that their workflow is not great. This has since changed though.

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Reporting Tools Data Visualization Feedback Software User Testing 52

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. In fact, 83.9%

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CTO Coach Research Software Feedback Software Startups 52

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. As time progressed many Product Managers wondered if they should be a Product Owner and similarly many Product Owners started to wonder where they fit in relation to their Product Manager counterparts.

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Product Management Product Manager User Testing Product Research 92

Userzoom

APRIL 17, 2018

Trends posts are an easy win for any blog operating in the tech/marketing/digital industry. Writers can make up any old bunkum in the safe knowledge that nobody will bother checking back 12 months later to see if they were right (driverless planes, internet-enabled pets, smart-pants). Look, we get it. Let’s begin….

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Before that, I was a general manager at Microsoft.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Task Management Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? What We’ll Cover In Our Customer Retention Guide.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. With many different components in play, it can often be a challenging task for a Citrix administrator to determine the impact or cause of a Citrix related problem.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. We’ve launched three new podcast series and released 58 individual episodes.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

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User Testing Data Visualization Customer Feedback Customer Experience 98

The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. Here are 12 of the most common feedback collection methods. Hello Bar sends an email (used to?)

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User Testing Customer Feedback Feedback Software Analytic Tools 130

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. From patriot to Pokemon.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. What are some of these best practices, and how can you implement them? Book a demo to learn more.

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