Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. How to Calculate 6 Key Customer Success Metrics. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Andrew Chen

DECEMBER 18, 2017

Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit. ” Ironic that VCs blog/tweet all day now ;). You might think that there’s too blogs on tech, startups, whatever.

Blog 110

Blog Analytic Tools Research Software Feedback Software 110

TechEmpower - Product Management

JULY 31, 2023

Next, define what you need from a metrics and reporting standpoint. Startup Metrics with Dave McClure Dave McClure has a great presentation on Startup Metrics where he points to some additional metrics that are useful to consider: A : Acquisition - Where / what channels do users come from?

Startups 104

Startups Product Research Customer Experience User Testing 104

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Customer retention metrics: Retention rate.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

DECEMBER 3, 2021

The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success. The metric you choose would depend on the functionalities of your product. Engagement.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. Are newly introduced features quickly adopted or not?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 25, 2024

The benefits of conducting funnel analysis Regular and comprehensive conversion funnel analysis enables you to: Measure company performance : By analyzing how users progress through important journey stages, you can track your efforts across marketing , activation , adoption , and retention , and see what you’re doing right.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MARCH 9, 2022

We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for. After we ship, we fight for adoption and usage. Read other blog posts in the series here.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. Without them, you don’t know if anything you do impacts user adoption. But which product adoption metrics should you track? Customer lifetime value shows you how well user adoption creates revenue.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 97

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter. Source: Userpilot.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. This is the main question we explore in the article. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

APRIL 16, 2024

It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can use metrics such as average session duration to get a sense of user engagement. It can help improve user activity, feature adoption, and overall product usage.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. That is, they need to promote product adoption.

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 96

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Customer onboarding process.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Pre-launch phase metrics Here are some essential metrics you should consider during the pre-launch phase.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. It involves tracking events and metrics and using the insights to make data-driven business decisions. Then, you should select your key metrics and time frame.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. The company needs a high percentage of this metric to stay competitive.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

NOVEMBER 3, 2022

Some key behavioral metrics include activation rate, adoption rate, retention rate, churn rate, monthly recurring revenue, and referral rate. Key user behavior metrics to measure users’ behavior. Here are 12 metrics you can use to measure your users’ behavior. Adoption rate. Feature adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. What is a product adoption dashboard?

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? In this article, we cover the benefits of increasing adoption and the metrics you should be tracking. Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. Userpilot can help product teams increase customer adoption.

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Usersnap

OCTOBER 3, 2023

Happiness Engagement Adoption Retention Task Success When should we use the HEART framework? Adoption 4. The HEART framework is an acronym that stands for: Try Usersnap’ HEART template Happiness Engagement Adoption Retention Task Success. Key metrics include DAU, WAU, and MAU , highlighting consistent engagement.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction. Feature adoption rate – how many users are adopting the new feature?

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. Use tooltips with relevant messages to encourage feature engagement and adoption. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption. A/B test your user flows and iterates your strategy.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97