Mixpanel

APRIL 18, 2024

This fact inherently increases the risk involved with launching new features. You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. At this point, your customer-facing teams are also likely getting more questions from users and customers.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Product Talk

OCTOBER 25, 2023

If the purpose of assumption testing is to mitigate risk, some of these things that we were pursuing had almost no risk in them anyway. There were two-way-door decisions that we could quickly undo, and there wasn’t a lot of dollars or customer pain. You can submit your story here. But that wasn’t very helpful.”

Leadership 257

Leadership Product Research Reporting Tools Feedback Software 257

The Product Coalition

SEPTEMBER 11, 2022

We talked about my blog (I had an anonymous blog where I wrote about my life), my volunteering experience as a medical clown and working in hospitals with kids, and also about mathematics, computer science, and marketing. In others, the time it will take you to find this data is more expensive than the risk you are trying to mitigate.

Customer Experience 112

Customer Experience Definition User Testing Engineering 112

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. Finding conversations Now you know everything about talking to your customers. Go to crypto meetups!

User Testing 117

User Testing Customer Feedback Customer Experience Product Research 117

Product Management Unpacked

MARCH 26, 2020

jobs are at a high risk of automation. By analyzing internal customer service data and external review data, AI enables product managers to test their hypotheses and gauge previously unknown scenarios.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Intercom, Inc.

JANUARY 3, 2020

Chatbots are supposed to be the fix – providing basic help to customers while taking pressure off the team behind the scenes. We need these chatbot interactions to be frequent enough to make a real impact on team capacity but thoughtful enough that they protect our hard-won customer relationships. But there’s some tension at play.

Customer Experience 222

Customer Experience Messaging Naming Branding 222

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 265

Product Research User Testing Research Software Data Visualization 265

Intercom, Inc.

SEPTEMBER 6, 2022

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. Which customers experience the change: We rely on feature flags to validate changes in production and incrementally release them to customers. Large changes are hard to understand, and harder to debug.

User Testing 138

User Testing Product Research Customer Feedback Customer Experience 138

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Mind the Product

JUNE 17, 2019

Solutions need to be: Valuable – Something that our customers will choose to use. Most organisations get to the point of building prototypes to see if customers want to buy their solution. Most people gravitate towards the risks that they can do something about. Empower Your Teams if you Want to be Truly Agile.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Research Software 92

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. Churn risk is the possibility that a customer will stop doing business with you. The main way SaaS companies determine this risk is through in-app activities. Collect user feedback at every stage of the customer lifecycle.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Intercom, Inc.

MARCH 10, 2021

And when you work on multiple concurrent projects and across lots of teams, the risk of burnout isn’t just high, it can feel inevitable. In theory, if a person isn’t aware of what else you’re working on, they could assume you just don’t want to work on their request – this can result in tension, further exacerbating the risk of burnout.

Strategy 245

Strategy User Testing Product Research Research Software 245

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 80

Data Visualization User Testing Customer Feedback Analytic Tools 80

Userpilot

DECEMBER 22, 2022

Churn happens when a customer stops doing business with you. Bad customer experience. Poor customer service. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Mind the Product

JUNE 27, 2019

Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” For clarity, goals can be summarised as an aspiration to create real value for customers. But first a little story.

Product Goals 163

Product Goals Data Visualization Reporting Tools Government 163

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Data Visualization 88

Data Visualization Analytic Tools Customer Feedback Customer Experience 88

Daniel Elizalde IoT Blog

NOVEMBER 5, 2023

Today, Generative AI is taking the world by storm, with applications (and risks) appearing to be endless. Unfortunately, many companies latch onto the hype, and […] The post Customers Don’t Buy AI. The post Customers Don’t Buy AI. There is a lot of fantastic technology and also a lot of hype.

Artificial Inteligence 62

Artificial Inteligence Generative AI Technology Blog 62

The Accidental Product Manager

JUNE 12, 2023

What needs to be done to get cruise customers to return? Now that they have once again been granted permission to sail, how are their product managers going to go about finding ways to get their customers to come back and travel the high seas with them? Image Credit: Mish Mish It’s not cheap to take a cruise.

Reporting Tools 65

Reporting Tools Product Management Product Manager Product Research 65

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Data Visualization 81

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. What is customer segmentation?

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. This increases their satisfaction which translates into greater loyalty and higher revenue.

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Product Research 75

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Mind the Product

AUGUST 29, 2019

If you subdivide UX into the constituent parts of design and customer understanding, you end up with a modified Venn diagram, and at each of the incomplete intersections, you can find a different type of partial product manager. Signs to watch out for: Product managers rarely interact directly with customers. Deal Chaser.

Product Research 182

Product Research Product Management Product Manager Weak Development Team 182

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 82

Data Visualization Feedback Software Analytic Tools Customer Experience 82

The Product Coalition

MARCH 8, 2023

Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries. Additionally, the ChatGPT API can be fine-tuned and customized with user-specific data to enhance its performance and accuracy for specific applications.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

AB Tasty

MARCH 26, 2024

Rand Fishkin discusses the importance of “non-attributable” marketing and why companies should take more risks and allow themselves the freedom to fail. Previously, Rand was the co-founder and CEO of Moz, where he started SEOmoz as a blog that turned into a consulting company, then a software business.

Research Software 52

Research Software Marketing Artificial Inteligence User Testing 52

Userpilot

DECEMBER 21, 2022

RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Recency takes into account the last time the customer engaged with the product. The Monetary value could be determined by the Customer Lifetime Value (CTLV) or what subscription plan they are on. RFM metrics explained.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? Have you ever worked on a product that didn’t meet customer needs or deliver the expected results?

User Testing 141

User Testing Feedback Software Product Research Research Software 141

Pragmatic Marketing

JUNE 1, 2020

Heck, we just used it ourselves in a blog image. This was the approach we took in our recent, aforementioned blog post: Morals, Emotions, and Truths: A Guide to Business Storytelling in Today’s World. That brings us to our second major risk: being, or being perceived as, fake or opportunistic. The customer.

User Friction 91

User Friction Customer Experience Branding Messaging 91

The Accidental Product Manager

MARCH 27, 2023

If you happen to be selling your products online, both you and your customers are very aware that your advertised price is not what they’ll end up paying – they also have to pay shipping costs. However, some product managers are starting to offer their customers free shipping. Is this really a good idea?

Product Management 65

Product Management Product Manager User Testing Product Research 65

Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS?

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Research Software 93

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Product Research 93

Product Research User Testing Feedback Software Customer Experience 93

Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

The Product Coalition

JANUARY 7, 2021

It’s a temporary state where your product is solving a big enough problem with the right solution for your customers. The sales chart resembles a hockey stick, and customers are raving about your product. if your product is retaining at least 40% of the customers over a long period, you have a strong sign of Product-Market fit.

User Testing 164

User Testing Product Marketing Marketing Customer Experience 164