ProductPlan

JUNE 18, 2019

As product managers, there are some things we just have to learn through experience. But that doesn’t mean you’re on your own as a product manager. Turns out there are lots of terrific product management communities out there filled with product managers eager to share their knowledge, wisdom, and encouragement with you.

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Intercom, Inc.

JANUARY 27, 2022

From being the token woman who always gets invited to redeem all-male panels to snide comments about how “she’s just a diversity hire,” the term “women in tech” can sometimes feel more like a burden than a blessing. In this episode of Inside Intercom, you’ll hear from: Nidhi Kamat , Product Manager.

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Research Software Engineering CTO Definition 138

Product Talk

JANUARY 9, 2019

I write a popular product blog. I participate in an executive community. Most product managers get asked to do more than they could possibly do. Each sales rep has their own idea of what you should build next. I opened this blog post with a long list of activities that I’m already committed to. Tweet This.

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UX Studio

SEPTEMBER 6, 2023

Even big B2B players (Business-to-Business) were interested in UX research. As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. Probably not.

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User Testing Customer Feedback Research Software B2B 59

UX Studio: Product Management

NOVEMBER 1, 2019

We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. We will talk about this more in the chapter about research. In short: it builds trust. Designing screens starts with sketching.

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User Testing Feedback Software Research Software UX 76

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. However, Michele quickly realized that customer research should be a part of the whole product development process.

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The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. A blog could aggressively demand shares on social media before people have even had a chance to read through an article. 5 pitfalls and how to fix them.

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User Testing Customer Experience Research Software Customer Feedback 118

Userpilot

DECEMBER 21, 2022

If customers feel like your support agents or customer success managers aren’t being very helpful, your survey data will reflect that. If you’re just starting out with your VoC program then online customer surveys may be the most cost-effective research method. Benchmark customer programs (either support or success).

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User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

OCTOBER 14, 2020

So when we talk about the best software for building product tours, we’re going to be quite specific about what makes a product tour worthwhile and what features a tool needs to achieve those things. For the same reason, you will probably want to pick the best software for building product tours from what’s available on the market.

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Research Software Customer Experience User Testing Embedded Analytics 98

Product Talk

MARCH 3, 2021

If you’re not familiar with me, I blog at Product Talk. And Hope and I are joined today by Melissa Suzuno , who is my blog editor at Product Talk, and she’s going to be helping with the chat and the Q&A. As Teresa mentioned, I help out with blog content on Product Talk. Melissa Suzuno : Hi everyone.

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