Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 96

Analytic Tools Customer Experience User Testing Customer Feedback 96

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Both products occupy the same market: onboarding new users.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. and your product-usage interval. Unbounded retention might be a better approach.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 95

Customer Experience User Testing Data Visualization Construction 95

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? The UX onboarding process is a series of steps a user goes through when they begin using your product. Create unique experiences for each user type based on needs. This can confuse the user.

UX 104

UX Customer Experience User Testing Data Visualization 104

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Take Mixpanel, for example.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. How to build Appcues product tours? But is it the best tool?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Software Review 92

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). We’ll look at Airtable user onboarding elements, plus ways to recreate these in your SaaS product without coding: The signup flow : simple, brief, and offers several options to reduce user friction.

Customer Experience 97

Customer Experience Analytic Tools Customer Feedback Data Visualization 97

Userpilot

FEBRUARY 21, 2022

But what are they for, how do you create them – and what impact do they drive for your users? All product managers want to delight and engage their customers. In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs.

Feedback Software 93

Feedback Software User Testing Customer Experience Onboarding KPIs 93

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues get better reviews for the ease of administration. To create checklists in Appcues you need the Growth plan ($879).

Analytic Tools 97

Analytic Tools Data Visualization Software Review Customer Experience 97

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. It lets you shape your product, customer experiences, and sales process in the very best way. What is product-led growth in SaaS? Let’s get started!

Feedback Software 100

Feedback Software User Testing Customer Feedback Customer Experience 100

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding lets you create checklists that lead to fast user onboarding and less guesswork on what the next step may be.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 93

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Data Visualization 91

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 91

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? The value gap can be one of the main reasons why new users stopped using your product after testing it. By identifying and analyzing it, you can have better insight into which of your features users value the most?. This is especially true for SaaS products.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Customer Feedback 97

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. User onboarding describes the process of getting new users familiar with a product or service. Ready to dive in?

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Product tours are boring.

Customer Experience 89

Customer Experience Data Visualization Document Demo 89

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Data Visualization 92

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. WalkMe can also be used for SaaS user onboarding and product adoption , but it’s just not their focus.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. You can think of tooltips as tiny maps within your product that ensure customers don’t get confused as they move through the user journey. Users might miss the message and get frustrated.

Analytic Tools 92

Analytic Tools User Testing Customer Experience Data Visualization 92

Userpilot

JANUARY 11, 2022

That way you can eliminate them from your product, or, better still, not design in that way in the first place. Ensure that any features that your product includes are intuitive for the customer to discover. Any demo content in your product should vanish as soon as your customers add their own content in its stead.

Analytic Tools 104

Analytic Tools Research Software UX Customer Experience 104

Userpilot

MAY 3, 2022

You’re probably making some of the common product engagement mistakes that PMs make. This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. Product engagement measures the breadth, depth, and frequency of usage of your app. What is product engagement?

Feedback Software 90

Feedback Software Analytic Tools Customer Feedback Data Visualization 90

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no.

Feedback Software 95

Feedback Software Messaging Onboarding KPIs Customer Communications 95

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Trials can be tricky.

Feedback Software 87

Feedback Software Research Software User Testing Onboarding KPIs 87

Userpilot

SEPTEMBER 6, 2021

From highlighting the user's next action to explaining a new product feature: there are few UX elements that are more versatile than the website tooltip. Fortunately, in 2021, there are tools that can help even the least technical of product people build tooltips without code. Product tours for new users.

Onboarding KPIs 91

Onboarding KPIs User Testing Customer Experience UX 91

The Product Coalition

NOVEMBER 1, 2022

The companies aim to better influence consumers and leverage digital solutions. Predicting consumer behavior in tourism helps firms serve tourists better and meet their requirements during their stay. They include service quality, product quality, price, emotions, seasonality, age, etc.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Userpilot

JUNE 19, 2023

SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training. A SaaS learning management system (LMS) is a platform for creating and delivering training courses and eLearning programs.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Systems Review 92

Userpilot

DECEMBER 1, 2021

Where’s the line between a helpful tooltip and just creating unnecessary friction ? Common use cases for tooltips in the SaaS world include user onboarding , upsells, new features , and product tours. A tooltip is a short section of text that is linked to a particular UI element inside your product.

Customer Experience 96

Customer Experience Messaging Education Reference 96

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Your customers chose your product because they believe it can help solve their problems.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97