Userpilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. Then, set key performance indicators (KPIs) to keep track of what you’re measuring. Finally, act on that data to improve product adoption.

Analytic Tools 92

Analytic Tools Data Visualization Customer Experience User Testing 92

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Ask ChatGPT to identify the best KPIs for measuring the success of a new feature. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Average salary: $100,340/yr.

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

The Product Coalition

SEPTEMBER 29, 2022

Users describe this overall poor UX experience in multiple ways: A time-consuming process Too difficult to learn Clunky and confusing interface Insights are spread out across multiple sections 2. Customers are frustrated because the reports don’t present the data they really need.

Analytic Tools 106

Analytic Tools Data Visualization Research Software User Testing 106

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. Product marketing sits at the intersection of different teams, from sales enablement to customer support. Product marketing sits at the intersection of typical marketing strategies, sales enablement, customer success, and the product itself.

Feedback Software 97

Feedback Software Research Software Product Marketing Marketing 97

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. What is B2B marketing?

B2B 98

B2B User Testing Research Software Analytic Tools 98

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. KPIs are there to help you keep track of how your results are performing. All key performance indicators are metrics, but not all metrics are KPIs. Some do’s and do not’s when setting OKRs and KPIs for your team. What are KPIs? Let’s find out!

Onboarding KPIs 143

Onboarding KPIs Analytic Tools KPI Customer Experience 143

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

JULY 15, 2021

To build a product marketing team in SaaS, you first need to ask yourself: Do you rely on your sales team to convert trial users into paying customers or are you using a product-led approach ? Onboarding responsibilities: help trial users realize and experience the value of the product. Customer persona. Customer journey.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. What is Product Marketing?

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 94

Userpilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Assess your performance, determine whether KPIs and other goals were met, identify what went wrong or didn’t, and gather valuable information for future launches. What are their challenges and pain points ?

Product launches 98

Product launches Product Research Data Visualization Research Software 98

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 79

Customer Experience Feedback Software Customer Feedback User Testing 79

The Product Coalition

FEBRUARY 14, 2023

How To Operationalize Insights: 3 key pieces By operationalize, we mean make it a repeatable and reliable process so that you end up with a pipeline of insights to drive experiments and product improvements. Often, there is no clear map of KPIs — i.e. the metrics you really care about and how they interact. revenue).

Data Visualization 140

Data Visualization Customer Feedback KPI Customer Experience 140

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Glassdoor sets out that the average salary for a product marketing manager is just over $127k.

Product Marketing 84

Product Marketing Onboarding KPIs User Testing Marketing 84

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Intercom, Inc.

APRIL 29, 2021

While a career in marketing wasn’t exactly in her plans (she stumbled into it by accident when she was living abroad in Paris), – her background in literature and film studies has given her an unusual perspective that encouraged her experiment with bold and new storytelling formats to drive organic growth.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Mixpanel

OCTOBER 6, 2022

As soon as engineering resources are on the line, and KPIs are outlined, teams are biting their nails wondering whose resource requests will get prioritized. Our customer doesn’t care what’s Product and what’s Marketing. But our customers don’t see it, and they don’t care. No person thinks: cruddy blog post, but great product.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

People-First Product Leadership

DECEMBER 4, 2023

The North Star, a key metric aligned with the Mission, is a crucial indicator for long-term business impact and customer value. Customers : Who is your ideal customer? Often referred to as “ideal customer profile” or ICP for short. A second one represented a high priority customer need.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products. Types of customer analytics include descriptive, diagnostic, predictive, and prescriptive analytics.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 88

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. Lead becomes a customer, and the original source is credited.

Analytic Tools 89

Analytic Tools Data Visualization Customer Experience Reporting Tools 89

Userpilot

SEPTEMBER 28, 2022

The 10 key product management KPIs and metrics are Customer Acquisition Cost, Trial to Paid Conversion Rate, Customer Lifetime Value, Customer Satisfaction Score, Daily Active Users/Monthly Active Users, Feature Adoption Rate, Monthly Recurring Revenue, Net Promoter Score , Customer Retention Rate , and Customer Churn Rate.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 73

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. Product analytics help you understand customers better, identify trends, and find friction points that block the customer journey. But how to do it right? What is Product Analytics?

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Susan Stavitzski – Customer-Driven Product Person and Product Leader. CEO of Product Labs.

Technical Advisors 111

Technical Advisors Product Research Analytic Tools User Testing 111

Intercom, Inc.

DECEMBER 1, 2021

To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

The Product Coalition

JULY 1, 2022

Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? There are other gaps in your app’s user experience that need to be addressed. Check out our guide to mobile app KPIs if you want to learn about other relevant metrics for your product. Your users have.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

OCTOBER 29, 2020

What should be the KPIs of a Product Marketer? In addition, in a lot of product companies the emerging role of Product Marketer will also be responsible for marketing inside the product – and will have new user activation, feature adoption and engagement, as well as user retention as their KPIs.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 96

Userpilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Product Marketer: Develops and executes marketing strategy that promotes the product’s value proposition and drives customer interest and adoption. Align your teams with clear communication channels like Slack.

Research Software 73

Research Software Data Visualization User Testing Marketing 73

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Create user segments and tailor your experiences.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Giving access to premium features during the free trials so users can experience the full potential of your product, like Toggl. Leveraging gamification to engage customers with your product, like Asana.

User Testing 85

User Testing Feedback Software Research Software Onboarding KPIs 85

The Product Manager Coach Blog

MAY 5, 2023

It involves being able to identify customer needs, understand market trends, and work collaboratively with cross-functional teams to develop and launch successful products. In this blog post, I’ll explore the benefits of a product management mentorship program and how it can help product managers of all levels achieve their career goals.

Data Visualization 52

Data Visualization Customer Feedback Product Management Product Manager 52

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Product Research 82

Userpilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. Here are some ways to collect data and track user onboarding metrics: Use welcome screens to collect user data right from the start and use the data to segment customers based on common characteristics. Customer onboarding process.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 77

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52