Product Talk

NOVEMBER 13, 2024

December 4th: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. Don’t miss out— register here ! How to Find Future Events Finally, don’t miss out on any of our upcoming events! Hope to see you there!

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Product Research Events User Testing Webinar 240

Productside

MARCH 3, 2025

Below, well walk you through their three-phase approach (observe, align, deliver), weave in key insights from the live Q&Awhere folks asked everything from What if my CEO micro-manages the roadmap? If your buyer is another product manager, treat them like an external customer. Rogers take : Win them over with real user insights.

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Product Research Feedback Software Product Management Product Manager 177

Alchemer Mobile

DECEMBER 9, 2021

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords, let’s get down to what really matters: Understanding how customer experience impacts the bottom line. Customer acquisition. Customer acquisition. Customer experience is all about relationship building. Communication.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Productside

APRIL 2, 2025

PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. Run it by a few customers. Not a persona.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

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Research Software User Testing Analytic Tools Feedback Software 83

Product Innovation Educators

JANUARY 20, 2025

Ben shared insights about why many OKR implementations fail and how to avoid common pitfalls. For product managers, this means shifting conversations from feature lists and deadlines to measurable impacts and customer value. Confusing tasks with key results: An action like “update the blog” is a task, not a key result.

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

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Product Research Data Visualization Customer Feedback Weak Development Team 291

Intercom, Inc.

JULY 17, 2019

These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool.

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User Testing Customer Feedback Customer Experience Product Research 245

The Product Manager Coach Blog

JUNE 24, 2025

Few things are more frustrating than silence—especially when it comes to getting customer feedback in product management. Happy users. But when it came to actually talking to those users? But when it came to actually talking to those users? Even the most satisfied customers? But real, actionable feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

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Customer Feedback Data Visualization Feedback Software User Testing 111

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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Feedback Software Analytic Tools User Testing Customer Feedback 144

Product Talk

FEBRUARY 19, 2025

It read: Marketing owns defining the ideal customer profile. Some people argued a different role owned defining the ideal customer profile (ICP) there were votes for product, sales, customer success, and even finance. No one person or role should be defining the ideal customer profile. And then went into details on why.

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Product Research Customer Experience Data Visualization Finance 178

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

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User Testing Data Visualization Customer Feedback Product Research 62

Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

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Product Research Data Visualization Customer Feedback User Testing 52

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research.

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Data Visualization User Testing Research Software Reporting Tools 52

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

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User Testing Customer Experience Feedback Software Customer Feedback 257

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. You may want to speak with existing customers or users. You might want to speak with former or prospective customers. Mohamed’s team runs continuous discovery with different customer segments.

Research Software 266

Research Software Feedback Software Analytic Tools Customer Communications 266

Productside

JUNE 17, 2025

Customers were disengaged. It’s built around five phases: Context: Understand your business, market, and customer landscape. Investigate: Learn what your customers actually need through research. From there, she mapped macro trends (using a PESTEL analysis) to understand what was happening in their market and customer base.

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Product Research Strategy Product Management Product Manager 156

Productside

MAY 27, 2025

Theyve been asked to come back with a strategy that delivers more value to customers and drives measurable business growth. Through their journey, youll gain practical, real-world insights to help your own team move from reactive execution to strategic leadership. Create Now comes the shift from insight to action. The result?

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Product Strategy Product Research Strategy Weak Development Team 199

The Product Manager Coach Blog

JANUARY 14, 2025

A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust.

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Data Visualization Customer Feedback Strategy User Friction 93

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. Remember: We’re all susceptible to bias, both in terms of describing our own behavior and gathering insights from the interviews we conduct. Tweet This.

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User Testing Customer Experience Product Research Customer Feedback 307

Productside

MARCH 20, 2025

This foundation in research and storytelling proved invaluable in her transition into product strategy, where she applies those same investigative skills to uncover user needs, market gaps, and business opportunities. When necessary, they pivot recommendations based on data and insights. How do we solve real pain points?

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Blog Product Research Research Software Product Management 156

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Using structured product discovery questions , teams uncover insights critical for success.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Dont miss Rachels insights. Rachel shares how shes helped SaaS products scale from $1M to $10M in a year.

User Testing 177

User Testing Product Marketing Marketing Customer Experience 177

Product Talk

JANUARY 31, 2024

After reading the Product Talk blog and Continuous Discovery Habits , Leann was ready to start putting some of the ideas into practice. We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions. We’ve gotten great feedback on that.

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Product Research Reporting Tools Feedback Software Customer Communications 312

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They include guidelines that help users understand the value of your software updates.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Product Innovation Educators

JANUARY 17, 2022

We’re digitizing and simplifying insurance, making it more transparent, easier, and faster for customers. Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. We collect behavior data and customer feedback to improve the user experience.

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Feedback Software Data Visualization Customer Feedback Customer Experience 260

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. This stream guides the product discovery and delivery work and leverages development insights.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

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Customer Experience User Friction User Testing Customer Feedback 211

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. If metrics are not stable, data-related problems will quickly compound and stymy efforts to generate insights.

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Data Visualization Customer Feedback KPI Customer Experience 167

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

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Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

MAY 1, 2025

Sampling Bias: When Your Participants Doesnt Represent YourUsers Sampling bias occurs when the participants in your survey dont accurately represent the larger user group youre trying to reach. the percentage of the market or total users you need tosurvey). the percentage of the market or total users you need tosurvey).

Product Research 101

Product Research UX User Testing Data Visualization 101

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. That means that you add new functionality when your customers ask for it. customer calls , emails , Slack , or something else.

Feedback Software 156

Feedback Software Customer Feedback User Testing User Friction 156

Productside

DECEMBER 3, 2024

Michelle shares her inspiring career journey, insights on leadership, and advice for women in tech looking to break into product management. Finding Inspiration in Consumer Insights Nicole: Thats such a unique blend of creativity, business, and tech. Michelle: For me, its all about consumer insights.

Data Visualization 156

Data Visualization Customer Feedback User Testing Reporting Tools 156