Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Books 80

Books Blog Feedback Software User Testing 80

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. They know the importance of a prioritization strategy and seek out opportunities to improve upon it. We conduct customer research and stakeholder alignment so we can figure out what matters.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. What is Customer Retention? When a customer leaves, it’s known as churn. Promote customer loyalty.

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Led Growth. Product Analytics.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How to Decrease Beta Testing Costs by 40% (Blog). Increasing Efficiency. Engaging Testers.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. How to Discover and Define Your Power Users ( Watch the webinar recording ). In-App Engagement Kit (ebook). 3 PX Strategies To Give Users A Seamless Product Update Experience. Product Adoption .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. Here are his top five strategies for landing that CS leadership role: 1. No matter your strategy, be proactive.

Customer Feedback 52

Customer Feedback Customer Experience Leadership Branding 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Experience .

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

UX Studio

NOVEMBER 26, 2018

Easier said than done… Is it not just a question of market research vs user research? What characteristics define market research vs user research? How do we combine market research and user research? It is not just about market research vs user research anymore. Who would we see as the customers for our product?

User Testing 107

User Testing Market Research Product Research Research Software 107

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Revulytics

JUNE 12, 2019

Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program. Selling your entire c-suite on a compliance intelligence strategy is crucial to realizing its full benefits. Perhaps that’s ensuring that their customers’ environments are as secure as they can be.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience. Downloading an ebook.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. With hard work, you are able to sell your product, and also keep your customers on board. To make the point I wanted to make, I shared a story from the time I met my husband.

User Testing 102

User Testing Workshop B2B Leadership 102

ProductPlan

JUNE 5, 2020

Key takeaways include product strategy , user research, and the UX/UI design process. Why we like them: Product School offers a wealth of industry knowledge and experience from its events, blog, books, podcast, and its associated online communities. The organization is a complete product management ecosystem.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. To help you get over your FOMO on any amazing content from your friends at ProductPlan, we’ve pulled together the most-viewed articles, blogs, and glossary entries this past year. 10 Great Questions Product Managers Should Ask Customers.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Gainsight

JUNE 11, 2019

We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. The customer, of course! So it makes sense that this is happening—both organically and as part of a customer-centric strategy. Engagement data.

User Friction 70

User Friction Onboarding KPIs Customer Experience Customer Feedback 70

Userpilot

APRIL 11, 2022

In this article, we’ll go over our best tips on how to better qualify your leads and optimize your marketing and sales strategy. A marketing qualified lead (MQL) is a potential customer that is interested in your product or service but is not yet ready for attention from the sales team. MQLs and SQLs are both potential customers.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

UX Studio

FEBRUARY 2, 2022

User testing and recruiting tools Naturally, I have to start with user testing and recruiting tools. Notably a customer feedback software, their key features are great for designers. Usersnap’s features are highly customizable, whilst giving users access to make suggestions easily.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Centercode

FEBRUARY 27, 2020

Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals. More than half of professionals are having issues securing useful feedback. Sharp drop-off in feedback. Incoming feedback is vague or lacks specific detail. Check Your Emails.

Workshop 64

Workshop User Testing Product Research Customer Experience 64

The Product Coalition

JUNE 19, 2022

market research, customer insights, backlog grooming, etc.?—?when If I write my blog articles in the morning, it would take me significantly less time than if I do it in the late afternoon. Let’s say, for example, that you have now 2 full hours to work on your product strategy. That’s awesome and very important.

User Testing 124

User Testing Strategy Customer Experience Market Research 124

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. The 12 lessons will cover the tactics, strategies and mindsets that underpin the 3 steps thinking. Customer testimonials.

Workshop 52

Workshop Leadership Document Roadmap 52

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. It will take you just eight minutes to read this article, you will know about: An “inclusive” marketing strategy. How we build stronger brands with user stories. An “inclusive” marketing strategy. What’s it got for product teams?

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Intercom, Inc.

APRIL 29, 2021

We recently sat down with Joei to chat about her new series, how to work unexpected new formats into your content marketing strategy, and balancing creativity with lead generation. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. . AMA with Joei Chan.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Iteratively Blog

MARCH 15, 2020

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. You can expect to catch insights on topics like scaling processing pipelines, deploying databases, maintaining your data lake, and establishing proper governance practices. ? 4 Data Elixir.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

ProductPlan

FEBRUARY 14, 2019

SaaS Marketing Metrics and Strategy. Return on Investment (ROI) for marketing spend only occurs after you’ve built a sizeable user base and have allowed enough time to pass to collect recurring revenue. For this reason, we separate SaaS marketing metrics into the various stages of the customer lifecycle they each support.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

eG Innovations

FEBRUARY 22, 2022

In this blog, I’ll cover a real-world example of application performance troubleshooting a Java web app, hosted on JBoss Wildfly using Microsoft SQL as the backend database, including details of the analysis and diagnosis we had to perform in order to identify the root-cause of, and resolve, the performance issue.

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Customer Feedback 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Takeaways: our tips to reduce churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. But blog analytics (views and shares) don’t track impact. This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me.

Product Research 262

Product Research Books User Testing Feedback Software 262

UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. I will now explain why I consider these questions crucial to settle before you kick off the user experience project together. You need a clean, fresh look.

Research Software 50

Research Software UX User Testing Feedback Software 50