Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points. Data from navigation and interaction tracking helps map out customer journeys and identify friction points.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Frequency of use : Users typically frequent primary navigation paths more often, while secondary paths are for less common but targeted tasks.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102

Alchemer Mobile

NOVEMBER 9, 2022

Customer expectations shift dramatically depending on device. The more you know about customer usability expectations, the quicker you can make data-driven product decisions. Here are a few product and mobile-focused blogs recommended by your peers: Product Hunt. Mobile App Management Blog by Apperian. Apptamin Blog.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. What is the importance of a retention chart?

Data Visualization 86

Data Visualization Customer Experience Analytic Tools Customer Feedback 86

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 90

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 90

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 89

Customer Experience Customer Feedback User Testing Data Visualization 89

Userpilot

JUNE 19, 2023

TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. You can use user flow analysis to identify the fastest route to value (the happy path ), remove friction wherever your users encounter it, monitor behavior for each segment , and optimize the whole experience.

Data Visualization 91

Data Visualization Analytic Tools User Testing Customer Experience 91

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MAY 31, 2023

TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. Observing which user paths activate users the fastest and use them for new signups. Customer retention rate Customer retention rate is the number of customers you retain over a specific time frame.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 91

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. Learn about them so you can choose your career path and know the skills you need to master.

Research Software 89

Research Software User Testing Feedback Software UX 89

Intercom, Inc.

SEPTEMBER 1, 2021

This means better outcomes for everyone: from the teams we work with to, more importantly, our customers. It’s up to us to know everything about our customers – who they are, where they hang out, and what pain points we can solve for them”. But we’ve always maintained, and even improved, those close partnerships.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

The Product Manager Coach Blog

MAY 7, 2024

In this article, I will review the differences between the Staff Product Manager and the Senior Product Manager roles, helping you gain clarity and make an informed decision about your career path. Senior Product Managers usually have a narrower focus, managing specific product lines or customer segments. Which Role Is Right For You?

Product Management 52

Product Management Product Manager Data Visualization B2C 52

Userpilot

JUNE 8, 2022

A user journey is a path a user takes to reach their goal when using a particular product. The high traffic critical journey is the most engaged path, while the high dollar critical journey is the revenue-generating journey path. The happy path is an error-free path, describing each step the user must take and the ideal outcome.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Johanna Rothman

FEBRUARY 13, 2024

Not the customer and definitely not the organization. I start with something small—a blog post or an idea for a talk. Finalization offers the customers the assurance this product is ready to use, a different form of value. Too often, I see premature optimization on a path that does not add value to anyone.

Customer Experience 87

Customer Experience User Testing Feedback Software Workshop 87

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Customer Feedback 97

Customer Feedback Customer Experience User Testing Analytic Tools 97

Userpilot

FEBRUARY 21, 2023

With Heap's Journeys, you can identify and map all the paths that customers take within the product. This helps uncover friction points and optimize paths to maximize conversions. Pendo’s Paths offer similar functionality. All maps include completion and conversion figures for every step of the path.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Don’t forget about your unhappy customers.

Feedback Software 79

Feedback Software Analytic Tools Customer Feedback User Testing 79

Gainsight

NOVEMBER 2, 2023

Here’s the thing: You don’t need a ton of content to get started on your customer education journey. While working with a designer to concept, outline, design, and launch a net-new course is great (and something you’ll certainly work toward), it’s not necessary to get your customer academy started. This is just the tip of the iceberg.

Generative AI 52

Generative AI Customer Experience ChatGPT Webinar 52

Userpilot

JUNE 9, 2023

Each bar represents one stage and its size depends on the number of customers who have reached the stage. Funnel charts provide you with conversion rate data at different stages of the customer journey. They are used to map out the paths that users take inside the product. What are funnel charts?

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Customer Feedback 85

Userpilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. Map out each stage in the customer journey Choose the customer journey you want to analyze, then map every touchpoint , from initial contact to conversion.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. Paths show you all the actions taken by users before or after a specific event. Retention shows you the percentage of customers who stick around relative to the first time they used your product. Pendo Analytics Feature #1: Paths.

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Data Visualization Analytic Tools Software Review Feedback Software 97

Userpilot

DECEMBER 16, 2021

The analysis of behavioral patterns is nothing more than extracting the essence of how our customers operate – or feel – while in contact with our digital product. The analysis of behavior patterns allows mapping the REAL customer journey. Expectations vs reality in the customer journey. What exactly is user behavior analysis?

User Testing 97

User Testing Data Visualization Customer Experience Analytic Tools 97

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Why is customer activation important?

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90

Userpilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. Paths are also available in Pendo, while Userpilot is planning to launch the feature soon. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 25, 2022

User flow is a detailed representation of the path that shows the specific steps users take to complete a particular task. User flows focus on identifying friction points in the journey and removing them from the UI design, keeping users on a happy path. The example stated above is known as a happy path. Happy path in UX.

User Testing 96

User Testing Customer Experience Customer Feedback Research Software 96

The Product Coalition

JULY 1, 2022

can show you exactly what screens and paths your users go through until they churn. Identify the screen’s transaction patterns, and discover problem paths that require optimization. Screen flow, also known as App navigation shows the different paths users take. Read how a real UXCam customer did it.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

SEPTEMBER 28, 2022

Predicting user requirements allows you to identify the happy path for them and help them experience value in less time. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. This improves overall customer satisfaction.

Data Visualization 90

Data Visualization Feedback Software Customer Experience Customer Feedback 90

Userpilot

JULY 4, 2023

Continue to collect customer feedback to make small iterations on a handful of users to perfect your product. Target customers that have high NPS scores to increase the chance of more positive reviews. Use different acquisition channels like SEO and content, paid media, and webinars to attract new customers.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Setting up custom conversion events to track the customer experience and progress.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? The next step involves collecting relevant customer data with appropriate analytics tools. What’s digital analytics? And when you run out of luck, the consequences could be painful.

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. In this simple guide, we’re going to start by exploring the most common customer onboarding challenges faced throughout the industry… And break down the tactics you can use to tackle them.

Feedback Software 93

Feedback Software Onboarding KPIs Analytic Tools User Testing 93

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. Unlike both funnels above, the conversion funnel runs through the entirety of the customer’s life cycle. to acquire each new customer? SaaS Conversion Funnel.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Drive product adoption and improve customer retention.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Mixpanel

MARCH 11, 2024

My job was going to be PMing and working with customers, but we didn’t have any customers at first because we didn’t have a product yet. So the thing that I started doing was writing blog posts for Mode’s corporate blog. Have there ever been any business goals for your writing on the blog or your newsletter?

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52