The Product Coalition

SEPTEMBER 29, 2020

The proposed solution, supported by research, was Smart Auto-Dropping of Images. Credits: Twitter Engineering Blog The new mechanism was released sometime in 2018. Or, I am traveling to a new location, I booked a car to take it up to the mountains. The 20% sometimes becomes your Differentiator.

User Testing 129

User Testing Customer Experience Product Research Differentiation 129

Usersnap

NOVEMBER 10, 2023

Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided. While it is a versatile tool for various presentation needs, it may not be the best fit for roadmap presentations. Consider you are presenting your product’s roadmap at your annual town hall.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. I grew up with a dad who was a salesman, and he traveled a lot for work, which also meant that people in his company all worked out of their home offices.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. So we got our blog posts and our Twitter threads, and even a few ropey TikToks. If their value isn’t differentiated (i.e.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

The Product Coalition

MARCH 23, 2018

But arguably, it was also something worth doing as it allowed for young professionals to learn from those who have traveled down the road on which they were first riding. To do so is to ignore psychographics completely, as well as overall differentiations within this group. If so, does she appreciate that technology evolves?

Technical Review 60

Technical Review Reporting Tools Research Software Product Research 60

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Roadmunk

DECEMBER 7, 2017

Most recently, Ellen left Lola to launch her own startup that will make it possible to build a complete scalable app in an afternoon. She’s essentially creating a brand new programming language that aims to bring the ability to write software to a billion people. In particular, I really like helping people make software.

Startups 53

Startups Technical Advisors Research Software Product Research 53