Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. Collecting customer insights helps you deliver best-in-class solutions and improve customer experience.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

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Presentation Blog Product Management Product Manager 87

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Once the customer converts , stay in touch.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? What is a customer feedback solution? Step 1: Identify gaps in customer feedback and set goals.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

Presentation 60

Presentation Blog Product Management Product Manager 60

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Crafty CTO

FEBRUARY 7, 2023

That was fun, and I found Ghost a nice improvement over Squarespace. The Cloudflare experience solving this issue was really good – a lot of capabilities, a well-crafted interface, for $0. It described my experience at Agile Partners when we got early hands-on with the original iPad at the Cupertino campus.

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Fractional CTO CTO Coach Blog CTO 40

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Nudge: Improving Decisions About Health, Wealth, and Happiness — Richard Thaler and Cass R. Young [Free].

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create different formats of resources.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. But how do you track and analyze end-user behavior? But how do you track and analyze end-user behavior? In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. To entice those customers to come in-store requires there to be something worth coming in for.

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Blog Data Visualization Customer Experience Software Review 83

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. AI for content creation uses artificial intelligence technology to develop and improve various aspects of content development and refinement. What is AI for content creation?

Data Visualization 120

Data Visualization Artificial Inteligence Analytic Tools Research Software 120

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Book the demo!

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Map out each stage in the customer journey. Funnel analysis allows you to: Measure company performance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. Proactively monitor customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

The Product HQ

MAY 10, 2024

That said, while startup product managers are in demand, many prospective professionals still have difficulty figuring out how to embark on this career path. In the conceptualization phase, product managers must identify the vision, mission, and requirements that will condition how a team builds out a product.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product HQ

MAY 10, 2024

Steps to become a Machine Learning Product Manager Here is the process of how to become a machine learning product manager: Step 1: Get Certified in Technical PM A crucial step towards becoming an AI and machine learning product manager is to familiarize yourself with the basics of technical product management. Keep on reading then.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

Userpilot

JANUARY 16, 2024

ChatGPT can create broad multi-year roadmaps that prioritize the most critical feature requests , ideas, or improvements. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product HQ

MAY 10, 2024

This guide shows you how to prepare for a career in AI product management. Product teams are still unaware of how deep learning models predict a given outcome. It also means that you need practical skills to predict the kinds of technical challenges that AI product teams experience. Want to become an AI product manager?

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Usersnap

DECEMBER 8, 2021

That’s why I prefer the word “leaders” over “management” in the context of product development: true product leaders don’t just manage a product; they envision great products, foresee what customers will want, how the industry is moving and what opportunities may appear. Totally worth it ??.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

Business of Software Conference

OCTOBER 23, 2019

Throughout the conference, it wasn’t hard to pinpoint takeaways that folks would be able to bring home to improve their individual growth or their team’s outputs. BoS is rare for how much it encourages community. She spoke about the HiPPo, or the Highest-Paid Person’s Opinion and how their influence affects team decision making.

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Blog User Friction Customer Experience Events 45

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JUNE 7, 2023

It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. Book a demo to try it out.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). But it’s not your only option. What is onboarding?

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? In this article, we’ll cover: What the net promoter score is and how the net promoter system works? How to calculate net promoter score with a simple formula. Segment customers based on their score.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 15, 2024

But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. TL;DR UX design aims to create meaningful, relevant experiences for users. TL;DR UX design aims to create meaningful, relevant experiences for users. It might sound exciting.

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Research Software User Testing Feedback Software UX 103