Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? So, let’s see how you can use a high quick ratio to achieve revenue growth efficiency. So, let’s see how you can use a high quick ratio to achieve revenue growth efficiency. How to measure the SaaS quick ratio?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

JULY 21, 2022

Create an in-app resource center and offer self-service support on-demand. Create an in-app resource center and offer self-service support on-demand. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Keep reading!

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

JULY 5, 2022

Today, we’ll be going over some common mistakes that we see in SaaS Customer Success practices and how you can avoid them! Think of them as the first line of defense when it comes to hearing out customer concerns, implementing new strategies, and reducing churn. The top SaaS customer success mistakes (and how to fix them).

Feedback Software 52

Feedback Software Customer Experience User Friction User Testing 52

Usersnap

APRIL 5, 2023

Reduced volumes in customer support tickets mean less effort for your development team. Reduced effort to identify issues and bugs Another often underestimated area of investment is the identification and reproduction of issues in digital services and software. Let’s start with a quick equation: ?

Feedback Software 59

Feedback Software Customer Feedback User Testing Customer Experience 59

Userpilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. Self-support resources, speedy response times, and online communities are all worthwhile approaches to nurturing loyalty amongst your users. User acquisition.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! Which Product Trends will take 2023 by storm? As every year, we’ve asked top product experts to share their opinion on the upcoming industry trends.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Userpilot

MARCH 22, 2021

Ensuring that the target market is aware of the product, making sure the users know how to get the best out of the product, and getting feedback from them – these are continual processes to be refined. The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. What is customer churn?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Reaching out to customers with high support ticket volume or priority. In these uncertain times, companies (rightly so!)

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Userpilot

MAY 12, 2021

Here’s a guide on how to use these tools. How to Reduce User Friction With Product Analytics Tools. Final Thoughts on Reducing Friction. While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. What does this lead to? Table of Contents.

User Friction 52

User Friction Data Visualization Analytic Tools Feedback Software 52

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. Scale customer support by enabling users to help themselves.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

JULY 20, 2023

Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience. Tidio, for ecommerce businesses that only need a chatbot tool that can provide self-service support. Want to build an in-app knowledge base code-free?

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. What are help desk metrics?

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

The Product Coalition

FEBRUARY 22, 2023

There is a lot of optimism and excitement for NFTs as the global sales volume rose alongside what might be the foundation for yet another crypto bull run. Additionally, NFTs have a lot of potential use cases that could make a change in how we live our lives, and enterprises can have the opportunity to be game-changers. 'Jack

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Define your main user personas and their jobs to be done.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. They also reduce support costs by decreasing your customer service team’s workload and allowing users to solve problems themselves. Offer personalized support through your knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. Tell us more about your career journey and how you found yourself founding Wootric.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Intercom, Inc.

MAY 2, 2018

Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat.

Customer Experience 190

Customer Experience Inbound Messaging Article 190

Userpilot

NOVEMBER 3, 2022

But how do you provide top-notch customer service? First contact resolution rate means a query was resolved within a single interaction (on any platform) while first call resolution is a metric that only tracks performance for phone support agents. The first step is to improve first contact resolution (FCR).

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

APRIL 21, 2024

TL;DR Let’s explore how WalkMe and Spekit compare when it comes to creating interactive user guides. They can also empower users with self-service support and reduce ticket volume. An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. But how does it help your business and where should you start implementing it? In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). how to get started. source: Hiver.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Sachin Rekhi

MARCH 6, 2009

Since I have a blog this time around, I thought I would share my lessons learned from imeem with all of you. There are lots of flows that can be optimized simply by removing extraneous pages or reducing non-essential exit paths. It's that time again as this past Wednesday was my last day at imeem. at the end of 2007. Content Matters.

Data Visualization 60

Data Visualization Reporting Tools User Testing Entertainment 60

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? How can they help product managers build a successful product? That’s how you find out what drives value and what causes friction. Want to see how Userpilot can help you collect feedback and track product usage to build product personas? What is a product persona?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

DECEMBER 3, 2020

A great knowledge base will not only crush your support ticket volume, but also help you keep more users (aka: reduce churn) at every stage of the user journey. In this blog, we’ll show you the right way to build and maintain a knowledge base that delivers for you and your users. Interested? So why do you need one?

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. Well, we can tell you (metaphorically speaking).

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? How can you handle customer feature requests so that they get on the roadmap and don’t get lost? This might be your customer support tool ( Intercom , Help Scout , Zendesk ), CRM ( Hubspot , Salesforce , etc.),

Feedback Software 115

Feedback Software Customer Feedback User Testing User Friction 115

Userpilot

FEBRUARY 26, 2023

In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! What is digital customer engagement? What are the benefits of digital customer engagement? More customer data. Increased ROI.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. What is product churn in SaaS?

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

APRIL 21, 2024

TL;DR Let’s explore how UserGuiding and WalkMe compare when it comes to creating interactive user guides. An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. Is there a better in-app onboarding software that would better fit your needs?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 14, 2022

Satisfy your customers by providing self-service support so they can quickly find the answers they’re looking for. Satisfy your customers by providing self-service support so they can quickly find the answers they’re looking for. How do you measure customer retention rate? What is the customer retention rate?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

JUNE 8, 2021

You need to clearly understand how different users engage with your product through qualitative and quantitative methods. In this article, we’ll help you understand how you can measure user behavior, the best tools out there, and how to implement the collected data. How to Measure User Behavior. Table of Contents.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

eG Innovations

JULY 21, 2022

Peter has already written a summary blog of his “favorite” bits of data/results as a quick read available here: AVD – Azure Virtual Desktop – Usage Trends and Statistics. Monitor Azure Active Directory (AD) Users – how admins can monitor and audit user accounts and their usage. 18% of our respondents used Nerdio.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

AUGUST 17, 2021

Wondering how you can boost your product growth with user analytics for SaaS? In this article, you will learn about the importance of user analytics for SaaS, how to choose the correct user analytics tools for your SaaS business, and the best tools out there. User analytics focuses on user behavior inside your product or your website.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Mixpanel

AUGUST 3, 2023

Build a strong marketing analytics foundation How can you identify the metrics that measure success? How can you lean into the value moment conversion? How can you build your marketing strategy around the funnel? How can you align foundational goals between teams? Get to know your audience How does data tell a story?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52