Userpilot

MAY 22, 2024

In this blog, we’ll handpick a few A/B testing tools worth your attention. In this blog, we’ll handpick a few A/B testing tools worth your attention. You can use A/B testing tools to compare different versions of a user interface, landing page, in-app survey , or onboarding experience. Let’s dive right in.

Analytic Tools 93

Analytic Tools Data Visualization Reporting Tools Feedback Software 93

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. If so, you’re in the right place! Company details (e.g.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Here’s how to use it to drastically change and improve your support offering.

Analytic Tools 93

Analytic Tools Embedded Analytics Data Visualization User Testing 93

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 97

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Play video tutorials directly in-app. Don’t custom code – use the right knowledge base software.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model is necessary for customer success.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 93

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 93

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 94

Feedback Software Customer Experience Analytic Tools Embedded Analytics 94

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Frictionless sign-ups and proactive support are now essential for winning over users. No-code tools are making complex tasks simple, such as building in-app product tours.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Reporting Tools 93

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Book a demo to learn more about it.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior. Book a demo now to get started.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Research Software 96

Userpilot

MARCH 27, 2024

Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. Organizing content with card sorting to reflect user expectations and make navigation intuitive.

Feedback Software 99

Feedback Software Research Software Data Visualization Product Research 99

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

Research Software 84

Research Software Analytic Tools User Testing Onboarding KPIs 84

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. You can calculate resolution time by averaging support ticket resolution’s start and end times.

Customer Experience 87

Customer Experience Onboarding KPIs User Testing Customer Feedback 87

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 88

Analytic Tools Feedback Software Customer Experience User Testing 88

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Don’t forget about your unhappy customers.

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback User Testing 74

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! Book the demo!

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? They should also support mobile learning and integrate with other organizational systems, like HR. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Systems Review 88

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 96

Customer Feedback Feedback Software Customer Experience User Testing 96

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call?

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Onboarding KPIs 86

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 88

Feedback Software Data Visualization Customer Communications Customer Experience 88

Userpilot

MAY 12, 2022

Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base. Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it.

Feedback Software 96

Feedback Software Research Software Product launches User Testing 96

Userpilot

OCTOBER 21, 2022

Customer confidence isn’t just a way to close sales more easily. It’s also the foundation to: Build customer loyalty. Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Mixpanel

JULY 8, 2022

Product analytics can help by showing companies what is and isn’t working with their websites and apps, what to prioritize, and what to invest in. Startups in the program receive: $50,000 in credits toward the Mixpanel Growth Plan Credits worth 430 million monthly events Unlimited access to Cohorts, data modeling, and email support.

Data Visualization 110

Data Visualization Dashboard Startups Analytic Tools 110

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Who can use the Pendo app?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. Automate support with contextual in-app support.

Embedded Analytics 87

Embedded Analytics Customer Experience Customer Satisfaction Software Review 87

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 91

Education User Testing Customer Feedback Customer Experience 91