Modus Create

JANUARY 12, 2021

So let’s dive into some old and new methodologies that companies use to implement, develop and balance the three pillars. I’ll review four methodologies: waterfall, Lean, design, and Agile. The outcome of a project is well defined, so there are few surprises in what the team delivers.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

The Product Coalition

OCTOBER 8, 2019

An Eye-Opening Exercise Imagine you’re a Scrum Master and the line manager of your team believes that the best sign for a successful agile transformation is a steady increase in the Scrum Team’s velocity. Moreover, if the team fails to deliver on that metric something is wrong with the Scrum Team. Velocity?—?the

Agile 60

Agile Reporting Tools Weak Development Team Systems Review 60

Gainsight

MARCH 21, 2019

These are just as bad for business. But if your customers are here, achieving value while also having a poor experience, they’re usually not at risk of churn. Training new users and reengaging old ones should be happening continously. How to stop it: Come up with an early warning system. But you know that.

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Plot summary. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. Vienna Pixel.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. Our tool is fundamental to every stage of our product development process. At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Star Rating Ubiquitous in e-commerce and review sites, the star rating system is a visually engaging way to capture user opinions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness refers to the degree of satisfaction users have after interacting with your team and product. By developing customer loyalty, you can turn users into advocates who can help drive your product’s growth.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. Top 4 Struggles for Customer Service Teams. You have to understand the customer’s problem and forward it to the developers or marketing team. So, how can you overcome miscommunication and improve efficiency?

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

The Product Coalition

MAY 18, 2016

I did what I should have, and was not bad at it, as numbers and analysis are not hard for me, but besides, I couldn’t say that I really enjoyed it. My supervisors in different teams (I was in a management trainee rotational program) gave me two big projects. We have to be prepared and keep trying hard.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

The Accidental Product Manager

SEPTEMBER 28, 2020

It sure seems like customers can very quickly become upset about something that wasn’t covered in your product development, definition and then fly off the handle and be in the streets waving signs and talking with television stations about how bad you are all in the space of a couple of hours. Subscribe now: Click Here!

Customer Experience 65

Customer Experience Product Management Product Manager Systems Review 65

Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today.

Article 82

Article Feedback Software Research Software User Testing 82

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. What Is Customer Training? These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. And I follow some blogs”. Those books could be summarized without much loss in a blog post or podcast.

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

JUNE 22, 2021

The best onboarding software for SaaS companies will not require your product team to engage an engineering team to be effective. ask your developers to paste a javascript snippet into the source code of your app/website. One of the reasons users churn is poor customer support when they need it. Get a free demo now!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. Know the scope of the issue.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Userpilot

JULY 13, 2021

SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Paying a team of salaried support staff gets expensive quickly. Employee onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Mironov Consulting

JULY 27, 2023

 Sales teams inundate us with urgent-but-repetitive ‘does product X do thing Y?’ 1] “Product Needs to Help Sales Close Major Deals” Enterprise sales teams are paid, rewarded, promoted, and measured on closing individual (big) deals.  So  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  (See this 2015 talk and supporting blog series.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Userpilot

JUNE 25, 2022

Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! Whatfix can help you create training content for third-party enterprise applications your team member are using. Whatfix Reviews. for employee onboarding use case for enterprises: Walkme.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In a product development context, and particularly with reference to technologies, this can be problematic. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

AUGUST 18, 2020

This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. This blog is going to sweep away the confusion, the jargon and the sales pitches. Remember this Apple’s iPhone 3 advertising slogan?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

The Product Coalition

FEBRUARY 6, 2020

This also includes launching a process of continuous testing and training: most companies launch 3 to 5 A/B tests and multivariant tests every month. Europe lags behind North America and China in almost all respects, while in China the development of digital marketing is closely intertwined with the active development of e-commerce.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

FEBRUARY 13, 2020

Whatfix is a popular onboarding platform, but it does have several weaknesses. Toonimo — For audiovisual employee training. But before we take a look at these Whatfix alternatives, let’s look at the strengths and weaknesses of Whatfix itself…. Whatfix offers real-time in-app training programs for employees.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Userpilot

JUNE 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can find more reviews on G2 or Capterra. Is Appcues or Spekit the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 18, 2020

This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. This blog is going to sweep away the confusion, the jargon and the sales pitches. We will help you choose the best options for your needs.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. TL;DR Collecting customer feedback is an important task for any product team.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. This tool is highly regarded for its user-friendly interface and exceptional customer support team. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

UX Studio

SEPTEMBER 6, 2023

But when we worked on B2B products, we realized there was a bigger gap between users and the product teams. Maybe that is why, in many B2B product teams, people only have a superficial understanding of their customers and their pain points. The team had e-commerce experts who were great at their job and wanted to simplify the platform.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

MAY 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52