Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. When writing microcopy for UI, prioritize clarity over creativity.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JUNE 30, 2021

The way you design it can have a major impact on how users perceive your product. In this article, I will be going over two popular SaaS signup flows: friction-based signup flow vs. frictionless signup flow. The FullStory UI is almost useless if users have not installed the FullStory JavaScript. Which one should you choose?

Customer Experience 101

Customer Experience B2C UX Banking 101

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. How to identify opportunities to improve your UX design. What is UX design? The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. If simplified, click tracking is an act of observing and measuring user behavior in-app by counting mouse clicks, moves, and taps on different website UI elements. link clicks tracking.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JULY 6, 2021

However, most companies don’t take advantage of this feature during the UX design process. This blog post will tell you: What a loading page is. Without further ado, let’s dive into the 10 best loading page examples from SaaS companies. What is a loading page in SaaS applications? Best loading page ideas for your SaaS.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Userpilot

JULY 18, 2023

Wireframing and prototyping software aids in designing and validating product UI and interaction flows. When choosing the tools for your team, look for products that are easy to learn and have intuitive UI. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

FEBRUARY 4, 2023

What’s the product design testing process? These are just a couple of questions we answer in this blog. More importantly, we look at the design testing process and various testing methods with their pros and cons. TL;DR Product design testing is the final stage of the design process. Let’s do it!

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

MAY 23, 2022

A progress bar is a visual status representation of how a user is progressing in your SaaS. These can be combined in a number of ways – this article contains multiple examples for you to draw inspiration from across the SaaS marketplace. Why use progress bars in SaaS? Ready to get going? Let's dive in!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Late-stage customer retention examples include: Announcing new features designed to help your users get extra value. Then you are in the right place!

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. Here are some of the most common mistakes that designers and product managers make and how to avoid them.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MAY 17, 2023

The main responsibility for designing an outstanding product experience is on the product management team. With the right tools, it’s easy to design. Assuming you’ve identified the features each of your user personas needs, design onboarding flows that will guide them through each of them. A/B testing in Userpilot.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. Here at Userpilot, we see a lot of tooltips every day, thanks to the hundreds of SaaS companies that we work with. So why should your onboarding be any different?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Here are four survey ideas to get feedback on customer experience: A CSAT survey to ask customers how satisfied they feel with your product. Let’s go over them.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. A well-designed tooltip lets users discover certain features of the product that bring the most value to the new user.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Together with session recordings, they’re excellent for granular user analysis, for example, to optimize the UI for a frictionless experience. Adoption journey map.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Before you launch your Minimum Viable Product , test all your assumptions and validate ideas to make a strong entrance. Use anticipatory design to make your users feel special.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. Best blogs for product managers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. In today’s article, we will be listing some inspiring help center designs that will make you stand out. What are the benefits of having an in-app help center for SaaS businesses? What is a help center?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Is the UI cluttered and confusing?

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User Testing Customer Feedback Customer Experience UX 98

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Customizing NPS survey designs to match the brand design and blend well with the product’s UI. 5 NPS survey timing examples in SaaS As said earlier, timing is crucial to receive a significant NPS response rate.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

OCTOBER 21, 2022

Owning your mistakes whenever there’s a bug, a malfunctioning design, or any unexpected result. For this, guide new users with UI patterns like tooltips , modals, and checklists to introduce features and encourage them to stick around. Refrain from using dark patterns in your UI/UX design.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Business of Software Conference

SEPTEMBER 20, 2023

Presentation Skills Considered Harmful, Kathy Sierra , October 4, 2013 Kathy Sierra’s blog is sadly no longer live but this is one of a number of posts that underlines why she is THE BEST. Because if the presentation is a user experience , than I am just a UI. And what’s a key attribute of a good UI? That’s it.

Presentation 52

Presentation Customer Experience UX User Experience 52

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Leverage that opportunity to market your tool and attract new customers. Bynder product tour.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Use emotional design and messaging to develop brand consistency. Customers start loving your brand when they have a positive experience with your business, be it a personalized product experience , an emotional design, recurrent communication, or more.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 19, 2021

Compared to Userpilot , Pendo’s product tours lack interactivity, advanced UI patterns, and segmentation options that focus on real customer needs. The checklist functionality looks professional and does everything a checklist needs to do but is hard to find for SaaS companies and end-users of Pendo alike. Additional pre-made elements.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

MAY 18, 2023

Metrics tracked by UX designers and professionals: product usage rate , feature engagement rate , trial to paid conversion rate. Are users satisfied with the app's design? For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows. User persona template.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. UX designers – to analyze user engagement patterns and optimize UX. Let’s get right to it!

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before you build a complete feature, run prototype tests to validate the ideas. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Here are some ideas from us: Analyze your power users ‘ behavior and replicate their path to success. How can you collect product usage data in SaaS? Now the best part. Time spent in-product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

OCTOBER 27, 2022

Iterative testing should happen at every stage of product design. As soon as you come up with a new idea, you should test its validity before you implement it. Userpilot allows you to design and run in-app surveys to collect and analyze user feedback. Where does the testing phase fit inside the design process.

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User Testing Product Research Feedback Software Testing 98

Userpilot

NOVEMBER 19, 2022

By conducting market and customer research, PSMs help product teams uncover opportunities that their product could satisfy, and validate ideas. They also work with product managers on the product roadmap , carry out experiments to validate ideas and help identify minimum viable features for the MVP. And never stop innovating.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Let’s get into it.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. It’ll help you add features they’ll love by staying true to that central idea. Well, look no further. Get a Userpilot demo and get started.

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111