Userpilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. For each funnel stage, choose relevant metrics. And how to do it with available product analytics solutions?

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Instead of solving problems one customer at a time, you’ll solve bigger problems that impact an entire user base. Metric measurement is ongoing.

Product Management 108

Product Management Product Manager Customer Experience User Friction 108

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. It can seem daunting, but you of all people should know small rituals can lead to large results. Blogs for Product Managers.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. There are multiple product and marketing metrics to track at each stage of the funnel. This helps create user personas. Its different stages.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

MAY 20, 2024

You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups.

Analytic Tools 96

Analytic Tools Feedback Software Customer Feedback Customer Experience 96

Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. With Userpilot, you can track marketing funnel KPIs by creating welcome screens to collect user data, tracking in-app user interactions, using custom goals to analyze the customer journey , and sending microsurveys to gather customer feedback.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

The Product Coalition

FEBRUARY 14, 2023

If metrics are not stable, data-related problems will quickly compound and stymy efforts to generate insights. What is a Metric? A metric is a anything you measure. An insight is any pattern or evidence in the metrics that suggests a possible action to improve business goals. This can’t be stressed enough.

Data Visualization 140

Data Visualization Customer Feedback KPI Customer Experience 140

Andrew Chen

FEBRUARY 26, 2024

This is advice I’ve been giving to people for years, and it’s shaped by my own experience — after all, I moved to the Bay Area in 2007 and it completely changed my life. (Above: No, it doesn’t really look like this — and yes it’s mostly office parks and tech billboards.

User Testing 123

User Testing Customer Experience Blog Events 123

The Product Coalition

JUNE 13, 2022

In this blog, I will talk about the steps that I, as a Product Manager at Google would take to improve it. Let’s assume that we are trying to improve user experience and increase user engagement on Google Maps Photo by Rob Hampson on Unsplash 2. Pain Points A vacationer might not necessarily know where they want to go.

Product Management 121

Product Management Product Manager User Testing Customer Feedback 121

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Lenny Rachitsky

APRIL 2, 2024

PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) “How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. But the story didn’t end there.

Analytic Tools 117

Analytic Tools Customer Experience Weak Development Team Data Visualization 117

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

Userpilot

DECEMBER 12, 2022

With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc.

Data Visualization 89

Data Visualization Onboarding KPIs Dashboard User Testing 89

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 88

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your users have. thus increasing user retention.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 86

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 86

Business of Software Conference

OCTOBER 23, 2019

Her main suggestions were not to cascade OKRs from the top of the business down to the individual, and to ignore the actual metrics of the measurement to start, and focus on measuring. Many of us are fortunate not to necessarily utilize accessibility features, but the same cannot be said of all our users. BoS2019 was no different.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. TL;DR Active users are those that interact with your platform over a given period. Track in-app user activity with custom events.

Analytic Tools 73

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 73

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. Userpilot – for monitoring what users do in the product.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Product Metrics Your Board Members Care About. The Beginner’s Guide to Product-Led Growth Metrics. The role of the board is changing.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. This blog post maps mental models (now there’s meta for you). Dashboards of user behavior summarizing trends. Prefer watching your insights? link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. mental models.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Book a demo to learn more!

Feedback Software 79

Feedback Software User Testing Customer Experience User Friction 79

Userpilot

AUGUST 9, 2023

In this article, we’ll cover how to calculate retention rate, other key customer retention metrics, and how you can improve your retention rates. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. Then multiply by 100 to get a percentage.

Customer Feedback 94

Customer Feedback Customer Experience User Testing Analytic Tools 94

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Customer Experience Product Research 81

Userpilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. They ask questions, provide answers, share experiences, and contribute to user-generated content. Ultimately, building a community is a win-win situation for its owners and members.

Feedback Software 80

Feedback Software Customer Feedback User Testing Customer Experience 80

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS?

Onboarding KPIs 94

Onboarding KPIs Research Software Analytic Tools Feedback Software 94

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? This results in revenue growth and high user stickiness. But first, let’s learn how to perform customer experience analytics (CX) in easy five steps and how to read the CX data you get. What is customer experience analytics? What’s the value of it?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

OCTOBER 21, 2022

What is a Minimum Viable Experience (MVE)? Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. The MVE covers all user interactions with the product. What is the minimum viable experience (MVE)? Book the demo !

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior.

Customer Experience 91

Customer Experience User Testing Customer Feedback Data Visualization 91

Mixpanel

JUNE 10, 2022

A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Reporting Tools 91

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Stickiness is the ratio of daily active users to monthly active users.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 78