Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 90

Customer Experience User Testing Data Visualization Construction 90

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 92

Feedback Software Research Software User Testing Customer Experience 92

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 89

Analytic Tools Research Software Onboarding KPIs Customer Experience 89

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. Prodpad: onboarding screen for returning customers.

Customer Experience 90

Customer Experience Analytic Tools Research Software Data Visualization 90

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Book a demo to learn how.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 78

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding KPIs 75

Onboarding KPIs Customer Experience User Testing User Friction 75

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Adoption : This is a significant phase of the onboarding process. Ready to dive in?

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. User trials need an onboarding phase: you can’t just dump new users into your app without a structure.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 90

Onboarding KPIs User Testing Customer Experience Customer Feedback 90

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow?

Data Visualization 99

Data Visualization Customer Experience User Testing Customer Feedback 99

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. What is AI user onboarding?

Artificial Inteligence 80

Artificial Inteligence User Testing Feedback Software Analytic Tools 80

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

JUNE 16, 2021

Product Led Growth is growing in popularity and User Onboarding can be a make-or-break for your SaaS product’s success. So in this post – a bit subversively – I wanted to talk about when you should actually not sweat your user onboarding and focus on other things instead. Does this need onboarding?

Analytic Tools 95

Analytic Tools Customer Experience User Testing Data Visualization 95

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Try Creating a Tutorial (or Other Onboarding Material) Yourself. Shut Up and Listen.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 93

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 84

Customer Experience Analytic Tools Customer Feedback Data Visualization 84

Userpilot

JANUARY 11, 2022

Have you ever been through Slack onboarding? I went through it recently as part of a new project I’m working on and was blown away by how instructive Slack’s onboarding process is. So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it.

Customer Experience 95

Customer Experience Data Visualization Product Research Messaging 95

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Ready to get started with a product-led onboarding strategy?

User Testing 93

User Testing Customer Feedback Customer Experience Feedback Software 93

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience User Testing 86

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Onboarding checklists.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Blog 94

Blog Analytic Tools Research Software Feedback Software 94

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. Given how closely onboarding relates to important metrics like activation and retention, it’s essential to get it right. In this ultimate guide, you’ll find all our top tips for onboarding in one place, including: A definition of onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Next, you’ll want to analyze how your onboarding funnel is working.

Analytic Tools 90

Analytic Tools Onboarding KPIs Research Software Feedback Software 90

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 99

Customer Experience Feedback Software User Testing Customer Feedback 99

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. In both cases, a better user onboarding experience should solve the problem. SaaS companies often use onboarding processes to teach customers how to use new features.

Research Software 86

Research Software Customer Experience User Testing Product Research 86

Userpilot

JULY 26, 2022

Let’s look at their exact differences and how each of them can improve the onboarding experiences. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Micro conversions lead users to macro conversions and include actions directly related to purchases. What are goals in SaaS?

Customer Feedback 88

Customer Feedback Customer Experience User Testing Feedback Software 88

Userpilot

OCTOBER 20, 2021

Every new user can agree that adapting a new SaaS tool is no easy task. That's why many SaaS companies struggle with user retention. They get a ton of new users to sign up but, after spending only a short amount of time on the product, they leave and never return. In-app video tutorials — onboarding benefits.

Customer Experience 92

Customer Experience User Testing Customer Feedback Education 92

Userpilot

NOVEMBER 23, 2021

What if we say that you can reduce time to value by streamlining your onboarding experiences ? Read on to learn why Time To Value is a crucial metric for your SaaS business and how you can reduce TTV by improving your user onboarding experiences. What is time to value in SaaS? Why is it important to shorten the time to value?

Customer Experience 93

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption.

Analytic Tools 93

Analytic Tools Customer Experience User Testing Customer Feedback 93

Userpilot

JANUARY 7, 2021

SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Well, the $10 invested in getting the new user to complete the video tutorial will likely result in a much higher LTV. And their secret weapon for user growth, retention and feature adoption can be yours too.

Onboarding KPIs 74

Onboarding KPIs Research Software Feedback Software User Testing 74

Userpilot

FEBRUARY 6, 2020

Onboarding is a crucial part of any SaaS product. It educates your users, and helps them start seeing value from your product right away. It’s a fantastic product, but the wide range of features make it relatively complex for new users. How Platformly onboards new users. This is a perfect onboarding checklist.

Dashboard 92

Dashboard UX Education Messaging 92

Userpilot

JUNE 25, 2019

When it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. A great checklist guides your users through various tasks. With that in mind, I thought I’d share some tips you should use when you build your user onboarding checklist. Choose a template.

Customer Experience 86

Customer Experience Startups UX Article 86

Userpilot

JUNE 27, 2022

With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. In the following article, we will discuss several UX design principles, explaining why users behave the way they do and how you can use these principles to your advantage. What is user psychology?

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

Userpilot

JULY 1, 2021

User onboarding is critical for a number of your SaaS metrics – but to do it correctly, you need to understand the difference between proactive vs. reactive onboarding. In this post, we will explain the differences between proactive and reactive user onboarding, their individual benefits, and when to use each.

Onboarding KPIs 60

Onboarding KPIs Customer Experience User Testing Reporting Tools 60