The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. What is A “Superfan”? That has helped artist product managers to zero in on their superfans.

Product Management 65

Product Management Product Manager Management Management 65

Intercom, Inc.

MAY 8, 2018

From what was once an interface solely designed for conversation, the Messenger becomes a front desk for your website or app— surfacing a collection of apps that drive outcomes. But knowing what apps to use and feature is also probably a bit daunting. What if we got too many replies, wouldn’t that just create a lot of noise?

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Intercom offers literally just the simplest linear product tour + emails.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

JANUARY 18, 2023

” Chip Lay, Director of Product Strategy at Fullstory. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. And where should you start?”

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? While also celebrating your milestones to encourage you to learn more about the product.

User Testing 73

User Testing Customer Experience Data Visualization Demo 73

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. What is Appcues? How to build Appcues product tours?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. What are onboarding tooltips?

Analytic Tools 91

Analytic Tools Customer Experience User Testing Customer Feedback 91

Userpilot

NOVEMBER 17, 2021

Wondering if WalkMe product tours are worth the hype? This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. WalkMe is a digital adoption platform that’s popular for its product tours and product adoption features.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. What is a customer acquisition strategy? 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. Personalize your campaigns.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

NOVEMBER 22, 2022

More companies are implementing interactive product demos to drive growth, and it’s not hard to see why. Product demos are great tools in the hands of sales and marketing professionals. We’ll end the article by showing you how to use onboarding software to create your first or next product demo. In-app product demos.

Demo 88

Demo Feedback Software Embedded Analytics Data Visualization 88

Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. What is microcopy UX? Let’s get right to it!

Analytic Tools 96

Analytic Tools Feedback Software UX Data Visualization 96

Userpilot

APRIL 13, 2022

You can build them using templates, and there’s also a WYSIWYG (what-you-see-is-what-you-get) visual design studio editor for creating new designs from scratch. This was an update they made in 2019; otherwise, you needed some coding knowledge to create product tours using the platform. What is a Pendo Guide?

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Reporting Tools 90

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. Product function onboarding doesn’t support complex products with multiple user segments and user behavior.

UX 100

UX Customer Experience User Testing Data Visualization 100

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 89

Customer Experience User Testing Data Visualization Construction 89

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Let’s get right into it.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. What is UserGuiding? UserGuiding has a 14-day free trial.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Software Review 85

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. User onboarding describes the process of getting new users familiar with a product or service. What is onboarding UX/UI?

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. and your product-usage interval. and your product-usage interval.

User Testing 115

User Testing Customer Experience Analytic Tools Research Software 115

Reveal

JULY 21, 2023

In this blog, we will explore the concept of dashboard templates and provide a step-by-step guide on creating custom dashboard templates with the Reveal embedded analytics solution. What Are Dashboard Templates? Your input shapes our product, ensuring we deliver features that provide maximum value to you and your customers.

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption?

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Data Visualization 84

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 84

Userpilot

DECEMBER 15, 2022

What are tooltips, exactly? Of all the UX patterns you can use to engage customers with your product, tooltips are probably the most flexible and widely used. Tooltips are used for: Onboarding tours and interactive walkthroughs. Announce new features and product changes. Drive account expansion with contextual upsells.

Research Software 95

Research Software User Testing Embedded Analytics Customer Experience 95

Userpilot

JANUARY 11, 2022

So it’s crucial to know what design pitfalls to watch out for. That way you can eliminate them from your product, or, better still, not design in that way in the first place. That way you can eliminate them from your product, or, better still, not design in that way in the first place. Let’s get into it.

Analytic Tools 101

Analytic Tools Research Software UX Customer Experience 101

Userpilot

FEBRUARY 7, 2022

GetANewsletter’s product tour is so linear that they ask you to do one step before you’ve finished the previous step. GetANewsletter’s product tour is so linear that they ask you to do one step before you’ve finished the previous step. Bad UX example #1: GetANewsletter’s linear product tour.

Analytic Tools 91

Analytic Tools Research Software Feedback Software UX 91

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Slack’s onboarding flow consists of a frictionless signup , two welcome screens , an onboarding survey , and a short product tour. What does Slack’s onboarding flow consist of?

Customer Experience 94

Customer Experience Data Visualization Product Research Messaging 94

Userpilot

NOVEMBER 25, 2022

Interactive guides are in-app tooltips that incentivize customers to interact with the product itself so they can learn by using the app and receive a more effective learning experience. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips.

Research Software 85

Research Software Feedback Software User Testing Data Visualization 85

Userpilot

JUNE 9, 2022

Intercom onboarding tool is the most popular tool for creating product tours, onboarding emails and in-app messages. Intercom Product Tours is an easy plug-and-play Intercom add-on that allows you to build a single, liner, non-interactive product tour based on one template on top of your app.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Product Research 52

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). We’ll look at Airtable user onboarding elements, plus ways to recreate these in your SaaS product without coding: The signup flow : simple, brief, and offers several options to reduce user friction.

Customer Experience 93

Customer Experience Analytic Tools Customer Feedback Data Visualization 93

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are the top trends to watch out for.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Userpilot

APRIL 7, 2022

What exactly is a welcome page when discussing SaaS products? A product welcome page is the screen (or series of screens that greet your user when they open your app ). When you do decide to use product tours, keep them brief, and give users the option to skip them. What is a welcome page?

Customer Experience 95

Customer Experience Data Visualization User Testing Product Research 95

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues is a great product experience tool that you can use to onboard users with product tours.

Analytic Tools 93

Analytic Tools Data Visualization Software Review Customer Experience 93

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Product Research 91

Userpilot

MARCH 1, 2021

Seeing too many tooltips, notifications, or being dragged on a lengthy product tour (that completely ignores what you need, want, and know already!). – Use linear product tours with multiple experiences that are triggered in a row and time-based (e.g. You don’t need to cover the whole wall with them.

Customer Experience 98

Customer Experience Events Construction Consulting 98

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. It lets you shape your product, customer experiences, and sales process in the very best way. As well as how to pick the right one for your business and implement it too.

Feedback Software 94

Feedback Software User Testing Customer Feedback Customer Experience 94

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Onboarding KPIs 85

Onboarding KPIs Customer Experience User Testing Data Visualization 85